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隐私政策

TeamViewer通用隐私政策

2023年3月21日版本

TeamViewer Germany GmbH（TeamViewer德国有限公司）及其关联集团公司非常重视保护您的个人信息。个人信息是指与已识别或可识别的自然人有关的任何信息，如姓名、地址、电子邮件地址、IP地址或用户行为等。本隐私政策（"《通用隐私政策》"）为您提供与管理我们之间的合同关系——如《最终用户许可协议》（EULA；下称“《用户协议》”）或其他相关协议中所描述和定义——相关的个人信息处理讯息，以及在所有其他情况下（如您与我们联系时）的个人信息处理讯息。

除本《通用隐私政策》外，请参考我们的各项《产品隐私政策》以了解您所使用的各类TeamViewer产品的相关详细信息，如TeamViewer Remote Access and Support（TeamViewer远程访问和支持）、Frontline、IoT、TeamViewer Meeting（原blizz产品）、Assist AR、Remote Management、Servicecamp等产品。

A. 控制者

TeamViewer Germany GmbH (TeamViewer德国有限公司；下称“TeamViewer”), 公司地址为Bahnhofsplatz 2, 73033 Göppingen, Germany（德国） ，作为《欧盟通用数据保护条例》（"GDPR"）定义的数据控制者（GDPR第4条第7款）——或根据其他适用的当地法律法规所定义的自主决定处理目的、处理方式的个人信息处理者（本《通用隐私政策》中凡援引GDPR处，均亦可作为其他适用的当地法律法规的同款或内容相近的相关规定的援引，下同）——负责处理由我们自主确定处理目的和方式的个人信息。

B. 数据保护专员

TeamViewer任命一名外部数据保护专员（DPO）。此外，TeamViewer还建立了一个专门的数据保护小组，该团队与数据保护专员密切合作。您可通过电邮[email protected]或致信TeamViewer Germany GmbH，for the confidential attention of the DPO（保密转呈数据保护专员），Bahnhofsplatz 2, 73033 Göppingen, Germany（德国）来联系数据保护专员和数据保护小组。

C. 个人信息的类别，以及处理的目的和法律依据

C.1. 当您访问我们的网站时

TeamViewer须处理相关个人信息以顺畅运行我们的网站并使您能够无障碍地访问我们的内容，以及为市场营销和重新定向的目的设置某些cookies。我们这样做是为确保当您访问我们网站时能有最佳用户体验，避免遇到技术问题和故障。此外，我们希望确保在我们的网站上为您提供最适合的相关内容，为此我们可能需要参考相关个人信息，如您的浏览器的语言设置或您访问我们服务时的国家。当您访问TeamViewer网站时，我们通常会收集IP地址、请求日期和时间、时区、请求内容、数据量、浏览器信息、您的来源国以及您的操作系统等您的服务器向我方服务器传送的信息。

以上个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项）或基于您的同意（GDPR第6条第1款 c) 项及第49条第1款a）项）。

关于在网络分析和市场营销活动中个人信息的收集和处理以及Cookie的使用，请参考我们的《Cookie政策》。

C.2. 当你与我们互动时

当您联系我们时（例如：通过在线联系表单、社交媒体、电子邮件、我们网站上的聊天功能或通过电话联系），我们将收集和处理您所提交的个人信息，如您的姓名、电子邮件地址、国家、工作职位、电话号码、公司信息（包括公司规模）、主题、您的问询描述内容等。前述数据收集可能由第三方供应商协助我们完成，例如，帮助我们提供特定的登陆页面或网络表格或组织网络研讨会（见下文D节）。我们将使用收集到的信息与您联系，回复您的请求，或根据请求类型和处理信息的法律基础向您发送广告信息。

在具体情况下，我们会基于您的同意、或为履行我们的合同义务、或为维护我们的合法权益、或为我们必须遵守的法律义务而处理个人信息。

1. 当您通过网站聊天功能或电话联系我们时

如果您通过我们的网站聊天功能或电话联系我们，我们可能会处理您的姓名、电话号码、TeamViewer ID、咨询类型和您提供给我们的其他信息。如果您在工作时间以外联系我们，我们可能会储存您的信息，以便尽快回复您。我们需要处理您的个人信息，以使我们能够正确回应您的请求。 

在一些国家，我们使用语言助手VoiceBot服务，客户通过电话提出的请求将由我们的内部程序进行自动化处理，并为您在我们的系统中自动创建工单。

以上个人信息处理的法律依据基于您在签订合同前提出的要求（GDPR第6条第1款b)项）或为订立合同的目的。

请注意，在某些情况下，我们可能会为了保证服务质量和进行培训的目的，对您和我们员工之间的电话进行录音。也可能会有专门的教练员和培训师陪同我们的员工，旁听这些电话。我们会在进行这方面的任何活动之前（例如在通话前或通话期间）通知您，并征求您的同意，以及告知您有关处理的其他细节。 

2. 当您提交在线支持工单时

如果您使用我们的在线客服工单系统提交关于您的TeamViewer产品或其他类似请求的工单（例如，更新您的联系信息、请求解约或续约、商业使用、技术问题、恢复试用期、盗用许可证密钥等），我们可能会根据请求类型，处理您的姓名、电子邮件地址、TeamViewer ID、许可证密钥、账单号码以及您提交的与工单相关的任何其他信息，这可能包括您的电话号码、国家、提交工单原因、汇编连接历史的日志文件、IP地址和您使用TeamViewer产品的信息，我们会在每种情况下分别告知您为解决您的请求所需要的信息。有时，我们的员工可能会远程连接到您的设备，帮助您解决存在的问题。 

我们使用我们的工单系统来实现我们的业务目的，用来验证用户身份、为我们的付费客户和免费用户提供服务解决方案。 

以上个人信息处理的法律依据基于我们与您的合同关系（GDPR第6条第1款b)项）。

3. 当你向我们要求报价或演示时

如果您要求对我们的产品进行报价或演示，TeamViewer将收集并处理您提交的相关信息，如您的姓名、称呼、地址、电子邮件地址、公司、电话号码、国家和产品问询信息。我们还可能将部分或全部信息存储在我们的客户关系管理系统中，该系统由第三方服务供应商提供（见下文D部分）。我们需要为此处理您的个人信息，以便对您的请求作出适当的回应。 

以上个人信息处理的法律依据基于您在签订合同前提出的要求（GDPR第6条第1款b)项）或为订立合同的目的。

4. 当你参与一项调查时

如果您参加一项由TeamViewer进行或发起的调查，我们可能会收集和处理您的姓名、电子邮件地址和用户体验、以及您在调查中提交给我们的其他个人信息。部分调查可能在匿名基础上进行，另一些则可能包含个人信息。在每项调查中，我们会分别告知您收集和处理的其他个人信息。当然，参与我们的任何调查都是基于自愿的原则。

如果您参与我们的调查，我们可能会处理您的个人信息，以分析用户体验并改进我们的产品。 

以上个人信息处理的法律依据基于您的同意参与调查（GDPR第6条第1款a) 项），您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。

5. 当你参加抽奖活动时

我们可能不时提供参与我们的抽奖活动的机会。为此我们将根据开展抽奖活动的需要，特别是为了根据各抽奖活动的条款和条件选择赢家，处理您的个人信息。我们将分别告知您在各个抽奖活动范围内收集和处理的其他个人信息。

以上个人信息处理的法律依据基于您的同意参加抽奖活动（GDPR第6条第1款a) 项），您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。

6. 当你下载我们的白皮书时

如果您下载我们的白皮书时，我们可能会处理您的姓名、电子邮件地址以及白皮书下载的表格中所示的其他信息。如果您对我们有关产品、服务或一般技术更新的免费白皮书表示兴趣，我们会征求您的同意订阅我们的通讯。你可以在任何时候通过使用每份通讯中包含的退订链接来取消接收我们的此类通讯。 

以上个人信息处理的法律依据基于您的同意（GDPR第6条第1款a)项），您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。

7. 当你参加我们的网络研讨会时

我们可能不时向我们的客户、用户和公众提供关于我们的产品、技术更新或我们与各合作伙伴的合作的网络研讨会。如果您注册参加我们的网络研讨会，我们可能会处理您的姓名、职位、电子邮件、电话号码、国家、公司和其他信息，具体取决于各网络研讨会的内容。我们可能会将您加入订阅以发送网络研讨会有关的通讯。您可以在任何时候通过每一封通讯邮件中包含的退订链接来退订，以停止从我们处接收此类通讯。

以上个人信息处理的法律依据基于我们与您的合同关系（GDPR第6条第1款b)项），履行我们的合同义务以使您在注册后参与网络研讨会；或基于您对接收广告信息的同意，您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。

8. 当你在社交媒体上联系我们时

如果您访问我们的任何社交媒体（如Facebook、Instagram、LinkedIn、Xing）或给我们留下评论或问题，我们可能会处理您的社交媒体用户名、您的电邮地址、您与我们互动的内容（如点赞、分享、聊天、文件等）以及您在我们页面留下的任何其他个人信息。 

也请参考相关社交媒体平台的隐私政策：

我们维护社交媒体页面是为了与世界各地的客户和免费用户保持联系，分享有关TeamViewer产品和服务的新闻和更新，向感兴趣的各方提供最新讯息。 

以上个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项），在合理范围内处理您自行公开的信息。

9. 当您要求了解我们如何处理您的个人信息时（数据主体要求）

如果您提交客服工单要求我们提供关于您的个人信息处理的相关讯息，我们可能会处理您的电子邮件、TeamViewer ID以及其他信息，以便初步识别您的身份，以及在我们可识别您的情况下，收集我们持有的关于您的个人信息情况，并按照GDPR的规定以有序的方式提供给您。在回答您的询问的范围内，我们可能会处理我们的产品隐私政策中确定的任何种类的个人信息。在这种情况下，处理的目的是为了回答您的问询，并遵守我们的法律义务。

以上个人信息处理的法律依据为遵守我们的法律义务（GDPR第6条第1款c) 项）。

C.3. 当你参加我们的社区时

如果您想加入TeamViewer的社区，您必须注册和/或用您的TeamViewer账号登录，例如您的电子邮件地址、您的名字和密码。注册后，您将能够与社区的其他成员以及我们的员工进行互动。

在TeamViewer社区，您可以对TeamViewer的活动和产品在不同主题下发表评论。关于您在TeamViewer社区的评论或帖子，我们可能会存储您的姓名/用户名（取决于您的选择）、电子邮件地址、IP地址、帖子内容和您提交的其他信息。此外，我们收集和处理关于您的评论的额外信息，例如，您发表的评论数量、其他成员对您的评论的反应或您的评论的价值，以便给TeamViewer社区成员提供奖励。TeamViewer将不时回应您的评论，为您提供相关问题的更多信息（例如为您提供技术解决方案、法律信息等）。 

您的评论将在相关的主题部分发表，显示你的用户名为作者。请注意，您的评论是可以公开访问的，并且会出现在搜索引擎中。因此，在发表评论之前，请仔细考虑您所发表的内容。此外，我们建议您使用假名而不是您的真名。 

TeamViewer的社区帮助我们实现商业目的，即通过一个开放的平台帮助产品用户，在这个平台上分享和解决各种问题、经验和改进。为此我们处理您的个人信息，以便了解哪些主题与我们的用户相关度最高，帮助我们设计出用户友好和内容有趣的网站。TeamViewer也处理您的个人信息，以便在第三方投诉您的社区评论内容时我们能够进行处理。在此情况下，TeamViewer需要能够联系到您。您发布的任何评论也可能被TeamViewer对照社区使用条款进行分析（例如为了奖励社区用户行为的目的）。  

以上个人信息处理的法律依据为基于我们与您的合同关系（GDPR第6条第1款b)项），即社区用户协议，以及基于我们的合法权益（GDPR第6条第1款f)项），在合理范围内处理您自行公开的信息。

C.4. 当你与我们建立合同关系时

当您代表您的公司或雇主购买我们产品的许可证时，我们可能会处理某些个人信息，以便与您的公司或雇主签订合同。在此过程中，我们可能会处理您的个人信息以及公司的信息资料，并处理付款。我们依靠经认证的支付服务商的服务来处理您的付款，并可能根据适用法律进行制裁或欺诈检查，以及保护我们的商业利益。

在合同关系期间，我们也可能处理您的个人信息（例如，您的电子邮件地址、地址、您购买的产品等），以便向您提供账单、合同信息以及关于我们的活动和产品的最新信息。 

以下是我们可能处理与您购买许可证有关的个人信息的适用情况。

1. 处理购买

当您通过我们的网店或我们的销售代表为您的公司或雇主购买许可证时，我们可能会处理您的称呼、姓名、头衔、公司名称、地址、电子邮件地址、国家、付款细节以及其他订单详情，以便向您提供购买的许可证并按要求签订合同。我们还将处理相关信息(包括支付标记，该标记由我们的支付服务商提供，作为交易的记录)以支持支付处理。我们在开具账单时，将收集和处理相应的信息，如账单编号、支付价款、货币、账单日期和税号（例如，增值税号）。

在每笔交易中，我们可能会与相应的支付服务商交换您的姓名、支付标记、公司信息、支付方式、联系方式和其他相关信息。根据客户的位置，可能会使用不同的支付服务商（Adyen或PPRO）；您的数据也可能与PayPal和您各自的银行共享，以便处理付款。这些信息对于交易的完成是必要的。我们只接收用于处理初始和再次交易的支付信息，以及来自于取消和退款加密的信息。 

请注意：我们并不处理任何明确的支付细节，如您的信用卡号码等。我们仅会就此收到加密的信息。如果您没有按照《用户协议》的终止条款终止与我们的协议，我们将要求使用初始付款的支付标记或交易ID，由相关的支付提供商执行再次付款（例如，通过您最后使用的相同的信用卡或SEPA付款细节）。只有在您（或您的公司）明确同意我们这样做的情况下，我们会为SEPA借记任务储存您的付款细节。

如果您通过我们的合作伙伴（经销商或分销商）购买了许可证，他们将把他们在您购买时收集的个人信息传给TeamViewer。我们将使用这些数据来处理您的购买，并持续向您提供我们的服务。 

以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

2. 管理与您/您的公司与我们的合同关系

一旦您购买了许可证，我们将创建一个相应的许可证密钥，并将其与您的许可证开始和到期日期的信息一起添加到您的TeamViewer账户中，您将被要求创建该账户（关于创建TeamViewer账户时收集和处理的任何数据，请参见我们的产品隐私政策）。

在合同关系存续期间，我们可能会处理一些个人信息，以回应您的要求或询问，例如，更新联系信息、开具/重新开具发票、发送付款提醒、创建信用票据、一般客户沟通、入职文件等。在任何购买过程中收集的数据将被储存并在我们的客户关系管理系统中进一步处理，该系统由第三方服务供应商提供便利（见下文D节）。

在您下了订单之后，您将收到一个链接来激活客户门户（Customer Portal），您可以使用您关联TeamViewer管理员帐户的电子邮件地址创建客户门户的帐户。客户门户由 TeamViewer提供以方便您或您的公司对许可证和合同进行管理。在那里，您可找到有关当前订阅、账单、付款和统一管理TeamViewer许可证和合同的其他相关信息。

我们也可能不时地通过电子邮件或产品信息服务与您联系，通知您关于我们的《用户协议》、隐私政策、产品更新、安全更新等方面即将发生的变化。在此过程中，我们可能会处理您的姓名、电子邮件、产品信息（例如您在使用的TeamViewer版本）以及您的TeamViewer ID。 

为了管理欠债和未付账单，TeamViewer使用第三方债务催收机构的服务。为此目的，TeamViewer可能会将您的姓名、公司名称、地址、未付债务和其他相关的合同信息转移给收债公司。我们目前与Creditreform Göppingen Engelhardt KG在这方面合作。

以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

3. 就您对免费版软件的使用与您联系

如果您根据我们的《用户协议》条款为您的个人和非商业目的使用我们的免费版软件，我们保留通过技术手段审核您的使用情况的权利，以评估您的使用模式是否符合规定的使用范围，从而符合所选择的许可类型（尤其是否符合使用免费版的条件），并检测您是否超出了合同约定的使用范围。此外，我们可以在任何时候要求您提供关于您的实际使用范围和/或使用模式的自我声明。 

前述分析将尽可能基于匿名数据进行（例如，我们会使用您的设备ID和我们与您的TeamViewer设备ID连接的数据，而不是使用可立即识别的个人信息，如您的姓名或电子邮件地址）。

我们处理您的个人信息以确保我们的软件按照《用户协议》的规定而被使用，预防被滥用和侵权，因此以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

4. 为遵守我们的合规义务

为了遵守法律合规要求，我们对每个客户进行制裁名单检查，在此期间可能会处理以下个人信息：姓名、地址、电子邮件、电话号码以及各自的纳税编号。个人信息将与德国和欧洲当局提供的制裁名单进行核对。

以上个人信息处理的法律依据为遵守我们的法律义务（GDPR第6条第1款c) 项）。

5. 进行欺诈和安全检查

除制裁名单检查外，我们还可能进行某些反欺诈和安全检查。其目的是排除欺诈活动，保护我们自己以及我们的其他客户。在此过程中，可能会处理以下个人信息：姓名、公司名称、公司地址、电子邮件、电话号码、IP地址、设备指纹、购买细节。

我们利用外部工具，在预先配置的规则和模式的帮助下，检测任何欺诈活动。被识别并确认为欺诈的购买行为将被储存在我们的系统中，以防止未来的欺诈性交易。 

这种处理的目的是检查并确保不与欺诈行为者和公司建立业务关系，如果有必要，及时终止这种关系。TeamViewer有合法权益保护其业务、用户和客户免受不良行为者的欺诈和影响。

以上个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项，GDPR Rec 第47条和第71条）。

C.5. 当我们联系您时

我们当然有兴趣与我们的客户和用户，以及合作伙伴和供应商保持联系，以便让您了解相关的新闻、更新、合同信息，并向您提供我们的营销通讯和信息。在此过程中，我们可能会处理您的姓名、电子邮件、您的TeamViewer ID和其他联系信息。

以下您可知悉关于此种情况的详细信息，以及为此所处理的相关个人信息和适用的法律依据。

1. 通过社会媒体渠道与您联系

我们或我们的员工可能不时地通过各种社交媒体渠道与您联系，以询问您对我们的产品和服务的兴趣。如果您对我们的询问作出回应和/或表现出兴趣，我们可能会处理您的姓名、公司信息、您的联系方式以及您可能感兴趣的服务内容。

关于LinkedIn Sales Navigator的更多信息，请参考此链接。关于LinkedIn如何处理你的个人信息的信息可以在其隐私政策中找到。

当我们通过多种渠道与潜在客户进行联系时，个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项），或基于与您建立合同关系的需要（GDPR第6条第1款b)项）。

2. 关于状态页面与您联系

如果您订阅了我们的状态页面，我们将处理您的电子邮件地址以便根据您的要求来通知您我们的系统事件、预定维护和运行状态。

以上个人信息处理的法律依据是基于您的同意（GDPR第6条第1款a) 项）。 

3. 通过电子邮件（通讯）和产品内的信息与您联系

如果您注册了我们的通讯（市场、产品以及我们的新闻发布），购买了TeamViewer产品的许可证，或者作为注册用户使用我们的免费软件版本，我们可能会处理您的电子邮件地址，以便向您发送我们的通讯。这也适用于当您报名参加免费网络研讨会、下载免费白皮书、要求获得或续展产品试用期、或参与我们的抽奖活动。 

通过我们的时事通讯电邮，我们希望向您提供与您最相关和最感兴趣的信息。为此，我们（由我们的数据处理商Inxmail GmbH协助）可能会跟踪您对我们发送的电子邮件的反应和互动（例如，您是否打开通讯，点击文本和图像链接或显示电子邮件中包含的图像）。 

如果您注册了我们的时事通讯，TeamViewer会处理您的个人信息，以便向您发送时事通讯电邮。向您的电子邮件地址发送通讯的是基于您的同意（GDPR第6条第1款a) 项）。您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。请使用每封通讯邮件中提供的退订链接或联系[email protected]。

如果您已经购买了许可证，或作为注册的免费用户使用我们的软件，我们将根据《德国反不正当竞争法》第7条第3款（或其他适用法律的相关规定） of the German Anti-Unfair Competition Act，征求您的同意为您订阅我们的时事通讯，使您获取相关讯息（如与您购买的产品类似的产品信息）。您可以在任何时候使用每封通讯邮件中附带的取消订阅链接或联系[email protected]拒绝接收此类通讯，我们不会为此收取任何额外费用。 

追踪您和其他人对我们通讯的反应和互动，有助于我们提供对您最有用的内容，并分析和评估我们营销工作的有效性。以上个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项）并基于您的同意（GDPR第6条第1款a)项），您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。

除了我们的电邮通讯外，我们可能会不时通过产品内的信息服务与您联系，通知您我们的新优惠、折扣和您可能感兴趣的额外服务。 

如您是许可证订阅用户，您可以在您的软件中禁用产品内的信息服务，或您也可电邮至[email protected]与我们联系以取消前述服务。

C.6. 当我们分析个人信息时

在特定情况下，TeamViewer可能会将您在以上第C.2至C.5节所述活动过程中提供的部分信息与我们内部掌握的信息结合起来进行分析，例如，对我们软件产品的使用情况，最近购买情况，或者如果用户最近开始试用我们的某个产品（包括您在试用期间使用该产品的信息）。TeamViewer进行上述分析是为了帮助我们决定是否、何时及采用何种方式通知客户和用户或与其取得联系。在此目的是以最合适的方式（可能是产品内发送的信息、电子邮件通信或电话联系等）传达关于我们产品的相关信息。

TeamViewer还使用收集到的信息，以确定内部工作项目的优先级次序，并更有效地设置流程。另外，这些分析将帮助我们预测以及回顾性地评估市场和销售工作的有效性，该等分析和报告大多基于综合数据进行。

前述分析和数据处理将尽可能基于匿名数据来进行（例如，我们会使用谷歌分析工具客户端ID和其他非个人化的cookie数据，或是与您的设备ID相关联的数据，而不是使用直接识别的个人信息，如您的姓名或电子邮件地址）。

此外，TeamViewer还可能分析一些与我们的免费版软件有关的个人信息，如C.4.3节所述。 

在特定情况下，TeamViewer可能会将您在第C.5节和第C.6节所述活动过程中提供的部分信息与TeamViewer内部掌握的信息结合起来进行分析，例如，您对我们产品的使用情况，您或您的公司分别购买了哪些产品，或者您最近是否开始试用我们的某个产品（包括您在试用期间使用该产品的相关信息）。因此，TeamViewer力图发送更多个性化信息，或与其客户和用户联系以提供最适合的定制服务。TeamViewer还使用类似技术来确定工作的优先级，提高内部工作流程效率。

为分析和资料汇总之目的处理个人数据的法律依据为履行合同或签订合同之前的处理（例如，当您联系我们的销售团队并要求获得演示产品时）（即GDPR第6条第1款b)项），和/或我们的合法权益（例如，当我们试图了解您可能最感兴趣的有关我们产品的信息，确定是否与您联系以及如何以最佳方式与您联系时）（即GDPR第6条第1款f)项）。需要您同意的数据处理活动基于GDPR第6条第1款a)项及第49条第1款a）项。

在这方面，TeamViewer可能会结合并对以下数据进行各种分析。 

  • 您提交给我们的信息（例如，在与我们的销售和支持团队联系、要求报价或提供反馈时），以及更普遍的，您与我们的沟通渠道的互动（例如，电话的元数据，如您在什么时间拨打了哪个个性化号码，或与我们的销售和支持团队的电子邮件通信，或您提交票据的历史以及如何处理它们）。 

  • 您在使用我们的产品时产生的信息（如产品使用数据，或您的连接类型和频率的数据），如我们的产品隐私政策中所述。 

  • 客户信息，如公司名称、职位、账户信息和购买历史（例如，许可证信息），以及你是否开始试用、你是否参与我们的网络研讨会等信息。 

基于分析的结果，TeamViewer可能： 

  • 通过电子邮件与您联系，如向您提交的电子邮件地址发送我们的定期通讯（例如，向作为我们的客户的您发送促销材料，或邀请您参加C.2.4节所述的客户满意度和其他调查）；或  

  • 使用您提交的电话号码打电话（例如，在您要求的产品试用期间或到期后，或跟进您向我们提出的反馈或咨询）；或 

  • 进行有针对性的广告宣传，以告知您我们产品的变化或改进、全新的产品，或向您提供如何最好地使用我们产品的提示以及其他有用的信息（例如，关于折扣、免费或赠品）；我们可能在我们的网站、我们的产品和应用程序内或第三方网站和应用程序上这样做。

C.7. 当您是我们的合作伙伴、转售商或分销商时

如果您是我们的合作伙伴、经销商或分销商，我们可能会处理您的姓名、您的职位、您的公司以及联系方式，以便管理与您的合同关系，并为您提供有关我们产品的最新信息和更新。在整个合作过程中，您的个人信息将由我们各部门的员工（例如，采购部、人力资源部、信息技术部等）处理。在此期间，我们还可能通过我们的所谓合作伙伴门户处理您的个人数据。

此外，我们可能会在与我们的合作伙伴认证计划以及您在我们的合作伙伴论坛上注册和使用时处理和存储您的个人数据。

我们需要处理您的个人信息，以履行我们之间的合同关系。

以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

C.8. 当您是我们的供应商时

如果您是我们的供应商，我们可能会处理您的姓名、您的职位、您的公司以及联系方式，以便分别管理与您、您的公司的关系。在整个合作过程中，您的个人信息将由我们各部门的员工（例如，采购部、人力资源部、信息技术部等）处理。

我们需要处理您的个人信息，以履行我们之间的合同关系。

以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

C.9. 当我们从第三方收到您的个人信息时

我们可能会不时从第三方收到您的个人信息，如您的姓名和您的联系方式，例如从活动组织者、各种贸易展览会组织者、合作伙伴网站、我们的集成合作伙伴（例如，Salesforce、Microsoft、SAP等）和类似机构。转移以及随后处理个人信息的目的，在大多数情况下是为了营销，以及我们希望通过我们的产品和服务向更多的人提供服务。在处理任何个人信息之前，我们总是确保有适当的法律依据（例如，您的同意）。

以上个人信息处理的法律依据是您的同意（GDPR第6条第1款a)项) 或基于与您的合同关系（GDPR第6条第1款b)项）。您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。

D. 信息收取方

我们管理、维护和进一步发展TeamViewer网站、产品和服务的员工可能会访问您的个人信息。为此，TeamViewer有强大的技术和组织安全措施来保护个人信息，防止未经授权披露给第三方，并确保只有在其工作范围内行事的相关人员，在访问您的任何个人信息时有必要知道的利益，才能访问他们有足够许可的数据。 

此外，我们利用外部服务提供商的服务（例如，微软、亚马逊网络服务、Inxmail GmbH、Cloudfare等），以及我们在全球的集团网络（例如，TeamViewer在希腊、美国、澳大利亚、奥地利、日本等国的子公司）。

所有提到的第三方供应商和这些供应商的雇员都可能通过他们提供的服务获得个人信息。 

TeamViewer谨慎地选择所有第三方服务供应商，让他们承担保密义务，并根据GDPR的标准（如适用）与他们签订数据处理协议。如果您对我们使用的第三方有任何疑问，请联系我们，[email protected]。

TeamViewer通常不会将您的个人信息转移到欧盟和/或欧洲经济区之外。然而，该规则也有一些例外，其中包括从欧盟以外——例如澳大利亚、美国和亚美尼亚——提供的集团内部服务的数据传输。 

每当TeamViewer将您的个人信息从欧盟或欧洲经济区转移到没有欧盟认可的适当数据保护水平的国家时，我们将采用保障措施来充分保护您的个人信息。特别是，我们将与相应的实体签订示范合同。请参考此链接，以获得关于向欧盟或欧洲经济区以外的处理者转移个人信息的标准合同条款的进一步信息。

  • 如果您使用我们的产品，通过联系、支持和反馈功能联系我们，及/或要求获得报价，负责相应服务的TeamViewer员工将获得您的个人信息。除了TeamViewer员工，您的个人信息可能由第三方服务提供商的员工处理，他们协助我们处理您的请求，例如在您使用我们网页上的聊天功能与我们通话时（如外部的呼叫中心代理），或通过某些网站登陆页面提供的表格联系我们（如网页提供商的员工）。 

  • 如果您在TeamViewer社区或博客中发表评论，您的评论内容和名字/用户名会公开出现，并可能出现在搜索引擎中。除了TeamViewer员工，托管服务提供商的员工可能会收到我们的《通用隐私政策》第C.3节所述的您个人信息。 

  • 如果您购买了TeamViewer产品，TeamViewer负责处理此类交易的员工将获得您的个人信息。我们还使用第三方支付标记提供商的服务，分别是PPRO Latin America GmbH和Adyen N.V.。为了防止欺诈，您的个人信息也可能由反诈欺软件为我们进行处理。 

  • 在为您托管和处理您的个人信息时，我们可能会使用某些委托处理商，例如Anexia Internetdienstleistungs GmbH、Amazon Web Services、IBM Deutschland GmbH、Google Ireland Ltd. 或 TeamViewer Austria GmbH等。  

  • 如果TeamViewer向您提供加入我们与第三方合作进行的活动、竞赛、预约或合同协议的机会，我们可能会将您的个人信息提供给第三方。在这种情况下，您会被特别告知有关信息提供给第三方的情况。 

  • 对于网络分析和（再）营销活动，我们依靠一些第三方提供商的服务，其将代表我们处理个人信息，更多详细解释请参见我们的《Cookie 政策》。 

  • 最后，TeamViewer使用外部第三方服务提供商来帮助运营其业务，如IT运营和维护服务提供商，（云）存储服务提供商和（云）协作工具的提供商，例如亚马逊网络服务和微软（Dynamics 365、Azure）。作为一家全球性公司，我们可能会收到需要翻译的其他语言的查询要求。在此情况下，我们的员工可能使用第三方翻译工具来处理您的查询要求。因此您可能需要避免将个人信息输入您的查询要求的主题行和描述部分。

E. 保留数据

一旦您撤回同意，或更普遍的情况，一旦处理您的个人信息的目的不复存在，您的个人信息将被删除。具体保留期限将取决于个人信息的类别和处理目的：

记账和会计：在某些情况下，我们根据法律要求必须保留个人数据一段时间，例如：发票或支付详情 相关的个人信息将保留十年。

营销：对于我们可能用于营销目的的数据，保留期限将取决于您是否撤回了您的同意，或者基于我们的合法利益或合同履行，以及处理目的是否已经实现，例如：匿名处理信息保留两年，用户调查信息保留一年。

保护我们的合法利益：我们可能需要存储个人数据以保护我们自己的合法利益，例如：票据数据或 CRM 数据将暴露三 年（法定诉讼时效期限的持续时间）。

一旦此类期限已到期，且不存在继续处理个人数据的目的，我们将根据数据保护义务删除或匿名化数据。

F. 法定/合同要求

您可以选择不向我们提供您的个人信息或提供不完整的个人信息。但请知悉您在此情况下可能无法与我们建立合同关系或得到充分的支持，也可能无法使用我们网站的所有功能。 

G. 你的权利

您可以通过书面形式或电子邮件与我们联系，[email protected]，以便在适用的法律规定范围内行使以下权利。

  • 根据第13条和第14条，您有权要求获得有关您的个人信息处理的信息（知情权；GDPR第 13条和14条）。

  • 您可以要求访问您的个人信息，也可以要求获得您的个人信息的副本（访问权；GDPR第15条）。

  • 您可以要求我们补充、纠正或删除您的个人信息（纠正权，GDPR第16条；删除权，GDPR第17条）；纠正权还包括对不完整的个人信息进行补充的权利，包括通过提供补充说明。 

  • 您可以要求我们限制对您个人信息的处理（限制处理权，GDPR第18条）。 

  • 您可以要求以有序的、常用的和机器可读的格式获取您的个人信息并移交给您，或要求将其转移给另一个您指定的控制者（数据可携权，GDPR第20条）。

  • 您可以在任何时候、就您的特定情况以相关理由反对基于我们或第三方的合法利益而对您的个人信息进行处理。在此情况下，对您的个人信息的处理将被取消，除非我们证明有令人信服的合法理由来处理您的数据，而这些理由高于您的利益、权利和自由，或者处理信息是建立、行使或捍卫合法诉求所必需的（反对权，GDPR第21条）。

  • 您有权就您个人信息处理事宜向监管机构提出投诉。

  • 您有权随时选择退出基于您的同意（ GDPR 第 6 条第 1 款 a） 项）而进行的数据处理活动。您的选择退出不会影响已发生的数据处理行为的合法性。

TeamViewer的对应监管机构为：Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Königstraße 10a, 70173 Stuttgart, Germany（德国）。

如果您对TeamViewer德国公司处理您的个人信息有任何疑问，请联系[email protected]。

H. 对本政策的修改

TeamViewer将不时更新本隐私政策以反映我们数据处理活动的变化。 

TeamViewer US Website Privacy Policy

Version as of March 2024

YOUR PRIVACY: OVERVIEW

If you are a located in North or South America, this privacy policy (“Privacy Policy“) explains how TeamViewer US, Inc. (collectively, “TeamViewer,” “we,” or “us“) collects, uses, discloses, and retains your personal data when you access or use our website. If you are located in India, then “TeamViewer,” “we,” and “us” refers to both TeamViewer US, Inc. and TeamViewer India Private Ltd., 5th floor, Spectrum Tower, Mindspace, Chincholi Bunder Road, Malad (West) Mumbai, MH, 400064. If you are located in Australia or New Zealand, then then “TeamViewer,” “we,” and “us” refers to both TeamViewer US, Inc. and TeamViewer Pty, Ltd., 118 Greenhill Road, SA 5061 Unley, Adelaide, Australia. Please review this Privacy Policy carefully.

Please note that the TeamViewer Group may provide different or additional privacy notices in connection with certain activities, products, services, and offerings. For more information about our privacy practices concerning our products, services, and other jurisdictions, please refer to the privacy policies posted on ours or the applicable TeamViewer Group website.

 

REVISIONS TO THIS PRIVACY POLICY

TeamViewer reserves the right to change this Privacy Policy from time to time. If we make changes, we will revise the date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may also choose to provide you with additional notice (such as adding a statement to our websites’ homepages or sending you a notification).

 

Content

COLLECTION OF PERSONAL DATA

In this Privacy Policy, “personal data” means any information that identifies, relates to, describes, is reasonably capable of being associated with or reasonably can be used to identify an individual or household and other data that is linked to personal data. The types of personal data we collect about you depend on your interactions with us and are described in more detail below.

PERSONAL DATA YOU PROVIDE DIRECTLY TO US THROUGH THE USE OF THE WEBSITE

We collect personal data directly from you in a variety of ways, including when you:

  • Fill out lead forms;
  • Request additional information about our products or services or sign up to receive our e-mail newsletters or marketing messages;
  • Interact with us on social media;
  • Participate in or respond to surveys or requests for opinions, feedback and preferences;
  • Contact us through an online contact form, chat function on our website, or via phone;
  • Subscribe and/or post to our blog;
  • Provide feedback or make other submissions to us; and
  • Participate in a survey performed by or on behalf of TeamViewer.

The types of data we collect directly from you may include: your first name, last name, e-mail address, address, telephone number, country, job title, phone number, username, company information (including company size), demographic information, personal preferences, reactions to and interactions with our communication channels, account information, purchase history, and any other personal data that you choose to include in your submissions or communications with us.

PERSONAL DATA AND DATA WE COLLECT AUTOMATICALLY

We automatically collect personal data when you access and use our website. The types of information we collect may include:

  • Networking and device information, such as your browser type, IP address, and operating system version, language settings;
  • Information about your website activities, such your access times, pages viewed, the routes by which you came to our website, your use of any hyperlinks available within our services; and
  • Information collected via cookies, web beacons, and other tracking technologies, including Internet service provider (ISP), Mobile Advertising ID, media access control (MAC) address, or identifiers associated with browser cookies, web beacons and similar technologies we deploy on our services.

PERSONAL DATA WE COLLECT FROM OTHER SOURCES

We may collect personal data about you from other sources. For example, we may collect personal data about you from:

  • Third parties hosting events, including those sponsored by TeamViewer, when they share event attendance or participation information with us;
  • Third-party social media and communication services, such as Facebook, Twitter, Google, LinkedIn, and Instagram, that you use to interact with our services (e.g., to create an account) or that allow you to share information (e.g., via plugins, widgets or other tools), but always in accordance with the authorization procedures and privacy settings you establish with such services; and
  • Unaffiliated parties, such as service providers that we use, analytics companies, advertising networks, consumer data resellers, and other third parties that provide us with information, so we can better understand you and provide you with information and offers that may be of interest to you.

PERSONAL DATA WE DERIVE

We may derive information or draw inferences about you based on the other types of personal data we collect. For example, we may infer your location based on your IP address.

USE OF PERSONAL DATA

We collect and use personal data for business and commercial purposes, including to:

  • Develop, provide and improve our events and websites;
  • Respond to your requests and any other communications from you;
  • Send advertising or marketing communications about products, services, offers, promotions, rewards and events offered by TeamViewer and others, and provide news and information that we believe may be of interest to you;
  • Offer and administer events, contests, and other promotions;
  • Conduct internal research and development;
  • Comply with our legal obligations; and
  • Debug, identify and repair errors that impair existing intended functionality of our website.

DISCLOSURE OF PERSONAL DATA

We share personal data for the purposes described below:

a. With our Affiliates and Subsidiaries. Disclosures of your personal data to the TeamViewer Group, including our parent entities, subsidiaries and affiliates (as the case may be), for the purposes described in the “USE OF PERSONAL DATA” section above. Specifically, if and when you become a TeamViewer customer we may share information such as your name, email address, address, telephone number, country, job title, username, company information (including company size), demographic information, personal preferences, reactions to and interactions with our communication channels, account information, purchase history, chosen payment method, information to support payment processing (including a payment token), invoice ID, price paid, currency, invoice date, tax code, license key, license start and expiry dates, and any other information collected through our websites or that you choose to include in your profile or in other communications with us. Since our parent company, subsidiaries and affiliates are located around the world, please note that these disclosures involve international transfers of your personal data.

b. With our Service Providers. We share personal data with unaffiliated companies or individuals we hire or work with that perform services on our behalf, including customer support, web hosting, information technology, payment processing, product fulfilment, fraud control, direct mail and email distribution, events, contests, sweepstakes and promotion administration, and analytics services. We only share with service providers the personal data that they need to perform services for us. Since our service providers are located around the world, please note that these disclosures involve international transfers of your personal data.

c. With our Professional Advisors. We share personal data with our legal, financial, and other advisors in connection with the management of all or part of TeamViewer’s business or operations.

d. With Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We disclose personal data when we believe doing so is reasonably necessary to comply with applicable law or legal process (including an enforceable request from authorities), to respond to claims (including inquiries by you in connection with your purchases from TeamViewer), or to protect the rights, property or personal safety of TeamViewer, our users, employees or the public.

e. With Your Consent or at Your Direction. We share personal data with third parties when we have your consent to do so. For example, if you decide to participate in certain interactive areas or features of our events or services, you consent to the disclosure of this information to other users of our websites. We may also share your personal data with third parties when you intentionally direct us to do so or when you use our services to intentionally interact with third parties.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS

We may allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers, and other tracking technologies which collect information about your use of our services and other websites and applications. This information may be used by TeamViewer and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interest on our services and other websites, and better understand your online activity.

Such tools include:

1. Google Analytics and Other Analysis Tools Provided by Google

TeamViewer uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, or any other Affiliate of Google LLC (“Google“). Google Analytics uses “cookies”, i.e. text files that are stored on your computer and enable analysis of your use of our website. When you visit our website for the first time, you will be assigned a cookie with a unique user identification, i.e. a Google Analytics Client ID. We may replace this Google Analytics Client ID with your TeamViewer Device ID if you use one of our products (please refer to our Product Privacy Policy for details). We will add the respective data point to the data available in the Google Analytics tools, and this way we use Google Analytics also for cross-device analyses of user streams.

Other tools we use in this context that are also provided by Google include:

  • Google Tag Manager (a tag management system that allows TeamViewer to quickly and easily update tracking codes and related code fragments collectively known as “tags” on our website or mobile app);
  • Google Big Query (an enterprise data warehouse that enables SQL queries using the processing power of Google’s infrastructure; TeamViewer uses Big Query to store and query data sets which are collected by Google services such as Google Analytics, and the Big Query data is used to build flexible reports for evaluating our website performance);
  • Google Display Network (used to measure the impact of unclicked Google Display Network ad impressions on the website, behavior of users, and conversions; please refer to https://support.google.com/analytics/answer/3105620 for further information); and
  • Google Optimize (for A/B testing, offering to analyze user behavior by showing slightly varied website contents to different user groups, depending on profile matching; thereby, TeamViewer analyzes its online services, improves its web offerings, and can create an interesting user journey).

TeamViewer Group uses data gathered through your Google Analytics Client ID as well as other data generated from Google’s web analytics applications in order to perform analyses of your interactions with our products, services, and websites. With the help of Google’s Analytics Demographics and Interest Reporting, we will receive analyses on our users’ age, gender, and interest categories (please refer to https://support.google.com/analytics/answer/2799357?hl=en for further information). We strive to offer you tailored products and services that are best suited for your individual circumstances. To that end, Google provides us with insights and statistics that help us to make our online presence, our communications to you, and ultimately our products more interesting and relevant for you.

As further explained in our Cookies Policy, you may block cookies from being stored on your device, and consequently prevent the described analyses from being conducted, by adjusting the settings in your browser software; however, in such case, you may not be able to use all of the features and functionalities of our website. You can also block the collection of the data generated by the cookie and the data related to your use of the website (incl. your IP address) as well as the processing of this data by Google, by downloading and installing a browser plugin available from the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Please visit the website https://support.google.com/analytics/answer/6004245?hl=en for an overview on Google’s approach on data protection for Google Analytics as well as their privacy policy: https://policies.google.com/privacy?hl=en.

2. Demandbase

TeamViewer uses web analytics services provided by Demandbase Inc., located at 680 Folsom Street, Suite 400 San Francisco, CA 94107 USA. Demandbase utilizes tracking technology, which includes the storing and accessing of cookies, to collect data about website visitors. Demandbase’s Tags, or JavaScript, pixels, cookies or other similar technology or code, cause a unique cookie ID to be associated with each visitor who accesses our website and may sync with third-party cookies. Demandbase’s Tags on our website may collect data on device information (such as a website visitor’s IP address), cookies, or other technical information (such as web browser type, operating system or timestamp).

The Demandbase Tags are used for analytics and advertising services provided by Demandbase. They are also used for performance and optimization of Demandbase data and reporting. Demandbase’s services help us tailor our communications and improve the quality of the content we provide to our prospects, users, and customers. It also helps to improve our website user experience and performance by personalizing and optimizing the website for visitors.

For further information on Demandbase’s privacy approach, visit https://www.demandbase.com/privacy-policy/. For more details on the cookies used by Demandbase, visit https://www.demandbase.com/cookies/.

3. Google AdWords Conversion and Google Remarketing

TeamViewer’s website uses Google AdWords in order to generate attention for our products and services by conducting targeted advertising campaigns on third-party websites and apps. Data generated by such campaigns helps us to determine the success rate of individual campaigns. TeamViewer aims at providing you with advertisement that is of interest to you, to make its website more interesting, and calculate advertising expenses accurately.

Such means of advertisement are delivered by Google through a so-called Ad Server. Along with this, TeamViewer uses Ad Server Cookies, which scale certain parameters, such as display of ads or clicks by users. When you click on an ad delivered by Google that redirects you to our website, a cookie is stored on your computer by Google AdWords. These cookies usually expire within 30 days and are not supposed to be used to personally identify a user. In addition to these cookies, analytic values like a unique cookie ID, quantity of Ad impressions per storing, last impression and opt-out information (markings that the user does not want to be addressed any further) are usually stored. These cookies enable Google to recognize your internet browser.

If you visit certain pages on our website and provided the cookie stored on your computer has not yet expired, TeamViewer and Google are able to recognize that you clicked on an ad and were redirected to the TeamViewer website. Every Google AdWords customer receives a different cookie. Therefore, cookies cannot be tracked across different sites by TeamViewer, as is the case for all other AdWords customers. TeamViewer merely receives statistical evaluations from Google. By and through these statistical evaluations, we can evaluate which advertisement campaign was particularly effective. Any additional data generated by the particular advertisement is not forwarded to TeamViewer; particularly, we cannot personally identify users through this information.

Through this (re-)marketing tool, your browser automatically connects to Google’s servers. Please note that scope and further use of the data processed by Google are subject to Google’s privacy policy and beyond TeamViewer’s control. We thus inform you based on our own knowledge: By integrating AdWords, Google receives information that you visited a particular TeamViewer website or part thereof, and/or that you clicked on one of our advertisements. If you are registered with one of Google’s services, Google is able to match your visit to your Google account. Google may receive your IP address and/or may store it even if you are not registered with one of Google’s services and/or if you have not been logged in. You may avoid tracking in various ways, e.g. through:

  • a setting of your browser software, particularly, by suppressing third party cookie installation in order to prevent receiving third-party ads;
  • deactivating AdWords Cookies, by setting your browser so that cookies from www.googleadservices.com are being blocked; this can be done at https://adssettings.google.com/anonymous, however, such settings are deleted if you delete cookies; or
  • permanently deactivating cookies in your browser under https://support.google.com/ads/answer/7395996.

Further information on Google’s approach to data privacy can be found under https://policies.google.com/privacy?hl=en. Alternatively, you can disable the use of cookies for interest-based advertising via the advertising network initiative, by following the instructions at https://optout.networkadvertising.org/?c=1#!%2F.

In addition to Google AdWords, TeamViewer uses the tool “Google Remarketing.” This is an application that allows us to address you again, even when you have left our website. After visiting our website and while you are surfing the internet, our advertisement can be displayed to you by and through this application. This is enabled by cookies stored on your device, which track and analyze user behavior on different websites for Google. Google can track your previous visits to our website.

According to its own statement, Google does not combine data gathered through Remarketing with any personal data Google may have stored about you. Furthermore, the data processed for these purposes is generally limited to pseudonymous information. If you do not want to be exposed to data processing through the Google Remarketing feature, you can disable it by changing the appropriate settings at https://adssettings.google.com/anonymous.

4. Social Media Tracking Tools, including “Tracking Pixels”

We also use other tools on our website allowing us to offer you a more personalized and engaged web experience by offering you advertisements on your social media channels that are more relevant to you. To that end, we use cookie-based (please refer again to our Cookies Policy) tools offered by the following third-party social media providers:

In each case, we integrate snippets of code provided by these social media operators that load a small library of functions (sometimes referred to as “tracking pixels”, i.e. transparent, pixel-sized images embedded in websites with a tracking functionality). These functions enable us to track your activities on our website, such as URLs visited, domains visited, device(s) used, and, in particular advertising conversions (i.e. actions counted when you interact with one of our ads, such as clicking it and purchasing our product afterwards). They rely on cookies placed by the mentioned third-party providers, which may also enable us to match our website visitors to respective user accounts on the respective social media platforms.

We may also use the “Custom Audience” service provided by Facebook Inc., for delivering targeted advertising to you. In this context, we would check whether you hold an account with Facebook for which you use the same email-address that you have provided to us and include you in a corresponding “custom audience” group. This works by us providing your email-address to Facebook Inc. in a hashed format, and this way making sure that Facebook will only process, as a data processor on our behalf, actual email-addresses of users that have already subscribed to their service (please refer to https://www.facebook.com/business/help/112061095610075?id=2469097953376494&helpref=faq_content for further information on this process). You may opt-out of receiving targeted ads because you are part of a custom audience created by TeamViewer through clicking a corresponding link when you select the “Why am I seeing this?” feature on the Facebook platform (see https://www.facebook.com/help/562973647153813?helpref=about_content).

Like many websites, TeamViewer uses “cookies” to analyze visits to our website and help us improve our website and services. Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please follow your browser’s process for doing so. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites. For detailed information on the cookies we use and the purpose for which we use them, see our Cookies Policy.

RETENTION OF PERSONAL DATA

Your personal data will be deleted once you withdraw consent, or, more generally, once the purpose for processing has ceased to exist. In some cases, TeamViewer is legally obligated to retain data for a certain period. Once this period has lapsed, TeamViewer will delete the data in accordance with data protection obligations.

CHILDREN’S PRIVACY

TeamViewer’s services are not intended for children under the age of 18. TeamViewer does not target our services to children under 18.

THIRD PARTY SITES

Please note that our websites contain links to third-party websites that are not controlled or operated by TeamViewer. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that TeamViewer does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal data when visiting such third-party websites.

SECURITY PRACTICES

We take the safety of your personal data and its confidentiality very seriously and we provide reasonable security safeguards commensurate to the sensitivity of the personal data being handled and have implemented security practices including but not limited to technical, operational, and physical safeguards to protect your information. We implement a variety of security measures when entering, submitting, or accessing information to maintain the safety of your personal data. The website is scanned on a regular basis for any known vulnerabilities in order to make your use as safe as possible.

Your personal data is contained behind secured networks and it only accessible by a limited number of persons who have special access rights to such systems or otherwise require personal data for appropriate purposes. These persons are also under an obligation to keep such personal data confidential. All of the data centers TeamViewer uses have achieved ISO/IEC 27001 certification, which is the international standard for information security management systems and security controls. The data centers have implemented state-of-the-art security controls, which means that personal access control, video camera surveillance, motion detectors, 24×7 monitoring, and on-site security personnel ensure access to the data center is only granted to authorized persons and guarantee the best possible security for hardware and data. There is also a detailed identification check at the single point-of-entry to the data center.

Please be aware that, although we endeavor to provide reasonable security for your personal data, no security system can prevent all potential security breaches.

We endeavor to ensure that all third-party service providers whose services which we may use, maintain security standards that are equivalent to our security standards and commensurate with market practices, in the context of the kind and nature of personal data being stored or handled.

For more information, you may visit the TeamViewer Trust Center or request for a copy of our Security Measures.

YOUR RIGHTS

You may contact us in order to exercise the following rights to the extent you are entitled to so under applicable law:

  • You may access your personal data to check and review such data;
  • You may request a copy of your personal data;
  • You may demand that we supplement, correct or delete your personal data; or cease or restrict the collection, processing, use or disclosure of your personal data; and
  • You may withdraw consent and/or object to the processing of your personal data; and
  • You may request to receive your personal data in a portable and (if technically feasible) readily usable format.

To submit such a request, please contact us under [email protected], at 1-800-638-0253, or submit a ticket on our website. Your request will be promptly attended to by a member of our team. TeamViewer may request your name, email address, and/or account information in order to verify your request.

Should you have any questions, please contact [email protected].

This Privacy Policy contains links to sites and information that are not under TeamViewer’s direct control. These links are therefore subject to change and TeamViewer will review and update this Privacy Policy periodically to reflect such changes.

INFORMATION FOR CALIFORNIA CONSUMERS: YOUR CALIFORNIA PRIVACY RIGHTS

ADDITIONAL DISCLOSURES RELATED TO COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

The California Consumer Privacy Act (“CCPA”) allows California residents, upon a verifiable consumer request and subject to applicable exemptions, to request that we give you access, in a portable and (if technically feasible) readily usable form, to the specific pieces and categories of personal information that we have collected about you, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with which the information was shared. California residents also have the right to submit a request for deletion of information under certain circumstances.

Consistent with California law, TeamViewer will not discriminate against those who exercise their rights. Specifically, if you exercise your rights, we will not deny you services, charge you different prices for services or provide you a different level or quality of services.

To submit a data request, please contact us under [email protected], at 1-800-638-0253, or submit a ticket on our website. Please note that you must verify your identity and request before further action is taken. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you may have to provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.

We collect personal data from you and the sources described in the “PERSONAL DATA WE COLLECT FROM OTHER SOURCES” subsection of this Privacy Policy.

In the preceding twelve (12) months, we have collected the following categories of personal data: identifiers, characteristics of protected classifications under California or U.S. law, commercial information, internet and electronic network activity, geolocation data, audio and visual information, inferences drawn about your preferences, and other categories of personal data that relates to or is reasonably capable of being associated with you. For examples of the precise data points we collect, see the section titled “COLLECTION OF PERSONAL DATA” in this Privacy Policy.

We do not sell personal information to third parties, as that is defined under the CCPA.

In the preceding twelve (12) months, we have shared personal information with third parties for business purposes as further detailed in this Privacy Policy. We may share your personal data with third parties as described in the “DISCLOSURE OF PERSONAL DATA” section of this Privacy Policy.

In the preceding twelve (12) months, we have disclosed the following categories of personal data for business or commercial purposes: identifiers, internet and electronic network activity information, commercial information, audio and visual information, geolocation data, demographic information, inferred information, and other information that we have derived or inferred about you or that relates to or is reasonably capable of being associated with you. For information on the business or commercial purpose for using the personal data, see the section of this Privacy Policy titled “USE OF PERSONAL DATA.”

CONTACT US

If you have any questions or comments about this Privacy Policy, you may contact us at 1-800-638-0253 or [email protected].

IMPRINT

TeamViewer US, Inc.
5741 Rio Vista Drive
Clearwater, FL 33760
USA

TEAMVIEWER GROUP PROCESSING

We share also collect, use, and share data and personal data with other entities within the TeamViewer Group as it relates to a number of functions and activities related to the TeamViewer products, which are developed by, maintained, and contracted with our parent company, TeamViewer Germany GmbH. Examples of this include, but are not limited to, purchasing a product or service, concluding a purchase transaction, product trials, customer support, participation in customer online forums, and other customer-related activities. For more information for how we process this data and personal data, please visit our TeamViewer Group Privacy Policy.

TeamViewer产品隐私政策

2023 年 12 月 4日版本 

TeamViewer Germany GmbH（TeamViewer德国有限公司）及其关联方非常重视保护您的个人信息。个人信息指与已识别或可识别的自然人有关的任何信息，如姓名、地址、电子邮件地址、IP地址或用户行为等。本隐私政策（“产品隐私政策”）为您提供与您使用我们的软件和服务有关的个人信息处理——这些信息也会在软件和服务（以下简称“产品”）的《最终用户许可协议》（以下简称“《用户协议》”）中进行描述和定义。

根据不同的信息处理方式及处理目的，TeamViewer可能具有不同的身份：(i) 作为《欧盟通用数据保护条例》（“GDPR”）中定义的控制者；或(ii) 作为我们的《用户协议》和《数据处理协议》（“DPA”）中定义的个人信息处理者。 

因此，TeamViewer可能会出于不同的目的，以不同的身份处理您的个人信息。

依照个案情况，TeamViewer可以根据适用的法律和法规以不同的身份进行信息处理活动。例如，我们可以如下身份处理您的个人信息。

  • 与您（或您的雇主）订立协议有关的个人信息，例如您的联系方式等。 在此情况下，我们作为控制者处理相关个人信息，以维持我们与用户和客户的合同关系，更多相关信息详见我们的《通用隐私政策》。 

  • 与您的账户有关的个人信息（例如，您的电子邮件地址、密码、用户名等）以及与各种TeamViewer功能有关的个人信息，特别是发起会议、托管您的好友名单、或根据您的许可管理使用我们产品的团队等。 在此情况下，我们作为处理者（如GDPR第4条第8款所定义）进行相关信息处理活动。 更多相关信息详见我们的《数据处理协议》及其附件。

  • 您使用我们的产品和服务时，我们获取的您的个人信息，例如您的反馈以及用于市场营销和产品开发的统计和分析数据。在此情况下，我们作为数据控制者进行相关的数据处理活动。与此相关的更多信息请查看本产品隐私政策。

下文将提供更多关于我们何时、如何以及为何处理与您使用我们产品有关的个人信息的信息。

A. 数据控制方

TeamViewer Germany GmbH（TeamViewer 德国有限公司，以下简称“TeamViewer”，公司地址：Bahnhofsplatz 2, 73033 Göppingen, Germany）是根据GDPR第 4 条第 7 款的规定对个人信息进行所有处理的控制者，为此我们自主确定数据处理目的和方式。

B. 数据保护专员

TeamViewer任命一名外部数据保护专员（DPO）。此外，TeamViewer还建立了一个专门的数据保护小组，该团队与数据保护专员密切合作。您可通过电邮[email protected]或致信TeamViewer Germany GmbH，for the confidential attention of the DPO（保密转呈数据保护专员），Bahnhofsplatz 2, 73033 Göppingen, Germany（德国）来联系数据保护专员和数据保护小组。 

C. 个人信息的类别，以及处理的目的和法律依据

C.1. 当您使用TeamViewer产品时

C.1.1. 开始使用

当您首次在新设备上安装软件并使用我们的产品时，我们需要从该设备收集您的某些信息，例如：您设备的MAC地址（结合其他设备相关信息以确保其唯一性）。根据该等信息，TeamViewer会创建唯一的机器ID（MID），TeamViewer基础结构主机根据该MID生成TeamViewer设备ID，从而使其能够区分已安装软件的唯一用户设备。

当您注册TeamViewer账户时，TeamViewer会收集您的姓名、电子邮件地址、您选择的密码以及您的登录时间、日期和时区，并为您的TeamViewer账户创建唯一的TeamViewer账户ID。 

如果您选择为您的账户添加双重认证的额外安全选项，TeamViewer将处理提供该选项和维护您的账户安全所需的数据，包括：登录尝试次数、位置和会话是否活跃、手机号码及TeamViewer ID。

TeamViewer 的用户界面需要使用 Microsoft 提供的 Edge WebView2 运行时。如果尚未安装，请单击“接受” - “下一步”，下载并安装该软件。Edge WebView2 运行时可能会收集信息，并将其发送给 Microsoft，以提供 Microsoft 隐私声明（详情请访问 https://aka.ms/privacy）中所规定的服务。

在安装过程中，我们还会询问您(i) 是否希望了解全功能的商业试用版本，(ii) 是否希望将产品仅供个人使用，或(iii) 是否已获得许可。根据您的选择，您可能会被导向我们的许可试用页面，或者您也可能会继续软件安装流程。在此期间，如果您决定注册TeamViewer账户，我们将收集您的姓名、电子邮件地址、您选择的密码以及您的登录时间、日期和时区，并为您的TeamViewer账户创建唯一的TeamViewer账户ID。 

在某些国家/地区，TeamViewer 可能会要求用户提供电话号码，供核验身份使用。此举旨在强化安全，并确保具有适当的身份验证措施。  

此外，TeamViewer 可能会出于许可证管理之目的处理您的个人信息。当客户通过许可证同步选项激活许可证时，TeamViewer 许可证服务器会核查所提交的信息，以便将许可证分配给正确的客户。此项核查可能会处理一些个人信息，如许可证信息（例如许可证 ID、角色和权限、类型）、系统信息（例如许可密钥、服务器配置）、用户信息（例如电子邮件地址、IP 地址、状态、语言、组织）或会话信息（例如 ID、安全令牌、IP 地址、用户名、设备等）。  

TeamViewer 会处理与许可证管理有关的个人信息，以便为您分配所需的许可证，达成履行双方所订合同义务的目的。

按本节所述处理您的个人信息的法律依据为履行我们与您签订的合同（即《用户协议》）（GDPR第6条第1款b)项规定）。第1款b)项规定）。

C.1.2. 第三方账号验证

您还可以选择通过第三方账号验证（第三方服务商例如微软公司Microsoft Ireland Operations Ltd. ，地址One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland；或Google Ireland Ltd. ，地址Gorden House, Barrow Street, Dublin 4, Ireland，等等）创建或登录TeamViewer帐户。这使您可以更方便地注册我们的产品。通过这种方式，我们为您提供了通过第三方账号验证注册或登录TeamViewer帐户以使用我们产品的可能性。

如果您使用第三方账号验证程序，则会将您转到第三方服务商的页面。在那里，您可以通过用户数据创建一个帐户或使用现有帐户登录。服务商将征求您的同意，以便向我们传递有关您帐户的某些信息。这些数据由该服务商收集，并根据其隐私声明的相关规定传送给我们。TeamViewer 从第三方服务商者处接收身份验证标记（token），其中包含用于创建或连接到您的帐户的信息（用户名和电子邮件地址）。TeamViewer将处理从此身份提供商处收到的电子邮件地址和用户名，以便注册并登录到您的帐户。要执行此身份验证过程，您的IP地址将被传输到相应的第三方服务商。我们无法影响第三方服务商数据收集的目的和范围以及对数据的进一步处理。如需更多相关信息，请阅读相应的第三方服务商的隐私政策。通过第三方服务商账号登录，即表示您同意将此相关数据传输给我们。TeamViewer还会直接从您那里收集提供帐户所需的一些信息（如前述第C.1.1.条）。您可以选择不使用第三方账号验证而使用我们自己的注册表来注册TeamViewer帐户，则不会有相应的第三方服务商处理您的数据。

处理与第三方账号验证相关的个人数据的法律依据是您的同意（ GDPR 第 6 条第 1 款 a）项及第7条） 。 

C.1.3. 进行远程连接

当您运行TeamViewer软件客户端时，TeamViewer基础结构主机服务器将寄存该设备是否可用于与其他设备的连接会话。为此，该服务器将收集并处理您的IP地址、位置、TeamViewer设备ID、机器ID及您选择的用户昵称。在尝试连接另一台设备时，该等数据将在TeamViewer基础结构主机服务器、选定的TeamViewer路由器和您预设的连接伙伴的软件客户端之间进行交换。此外，我们的服务器将自动收集特定远程连接元数据（即日志，后续可用于解决和分析技术漏洞和问题）。

使用哪条连接路径（尤其是哪台路由服务器）取决于对该等数据的分析，例如考虑地理位置和单个路由器的当前工作负载。一旦您成功连接另一台设备，并因此与您的连接伙伴建立远程控制或其他会话，特定会话元数据（例如远程连接（会话）ID）将被收集和处理。

C.1.4. 使用文本识别功能（Frontline 和 Assist AR）

Frontline 和 Assist AR 除其他功能之外，还包括文本识别功能。该功能基于 Google 公司（Google LLC，地址为 1600 Amphitheatre Parkway, Mountain View, California 94043, United States，以下简称“Google”）提供的文本识别 API，支持在 Frontline 和 Assist AR 所搭配使用的智能眼镜上激活光学字符识别 (OCR) 功能。在技术上可行的条件下，该 API 会不时连接 Google 服务器，以接收错误修复、型号更新和硬件加速器兼容性信息等内容。它还可能向 Google 发送有关该 API 在 Assist AR 应用中的性能和利用率的遥测数据。此类数据包括设备信息、应用程序信息、设备或其他标识符、性能指标、API 配置、事件类型和错误代码（有关更多信息可在本声明中查询）。Google 会使用这些数据衡量相关性能，对该 API 其进行调试、维护和改进，并检测可能存在的误用或滥用情况，详情请参阅《Google 隐私政策》中的说明。在您使用此功能之前，我们会征求您对所述数据处理事宜的同意。 

按本节所述处理您的个人信息的法律依据为我们的合法权益（GDPR第6条第1款a)项规定）。

C.1.5. 给账号添加设备

当您将相关受管设备添加至您的远程管理账户时，我们会激活该等设备，作为分配给您的许可的端点。为此，TeamViewer将收集和处理与此类受管设备相关的某些数据，例如：昵称、TeamViewer ID、机器ID、电子邮件地址、账户ID及许可ID。在端点激活期间，TeamViewer需要确保产品的使用符合《用户协议》和《产品规格》的规定。 

上述操作的目的是分配和执行与您在合同项下约定的许可限制。  

按本节所述处理您的个人信息的法律依据为履行我们与您签订的合同（即《用户协议》）（GDPR第6条第1款b)项规定）。第1款b)项规定）。

C.1.6. 使用备份功能

如果您选择使用我们的可选功能备份，我们可能会处理您所购买的存储限额信息，以便为您分配相关的存储空间，并在达到限额时通知您存储限制。此外，我们可能会处理您的位置信息，因为您的位置是决定您数据存储位置的关键因素（例如，如果您位于欧盟境内，则将分配给您在欧洲的云存储）。

根据与您的合同协议，我们会处理相应数据以管理您的账户并为您提供备份服务。。  

按本节所述处理您的个人信息的法律依据为履行我们与您签订的合同（即《用户协议》）（GDPR第6条第1款b)项规定）。 

C.1.7. 使用附加服务

如果您使用附加服务（例如，由 Malwarebytes Inc. 提供的安全服务、由 Ivanti UK Ltd. 提供的移动设备管理或由 Lansweeper NV 提供的设备管理和发现服务），我们可能会处理相关许可证信息，您的姓名、电子邮件地址、用户名、IP 地址、您的设备信息等，以便激活您的许可证，并将其与您的账户相应地关联起来。  

按本节所述处理您的个人信息的法律依据为履行我们与您签订的合同（即《用户协议》）（GDPR第6条第1款b)项规定）。

C.1.8. 产品改进和技术支持

为了分析服务器和设备日志，TeamViewer 可能会通过处理个人信息，分析各种漏洞、故障事件和其他问题，然后加以解决或修复。在此类分析过程中，可能会分析包括个人信息在内的某些信息，例如用户信息（如电子邮件、IP 地址、状态、语言、组织）、会话 ID、设备 ID、通话或工作流数据、许可证数据、通话 ID、工作流信息（ID、标题等）、多媒体资产（例如资产类型、ID、名称等）、与特定任务有关的信息（ID、名称、评论、创建日期等）或拣选信息（订单 ID、货架位置、状态等）。我们会处理与产品改进活动有关的个人信息，以便为您提供更出色、更完善的服务，更好地履行合同。 

请注意TeamViewer已采取额外的技术和组织措施（例如假名化处理以及进一步的技术和组织措施）以确保数据的安全性。同样还请注意的是，我们绝对不会访问任何内容或连接数据本身，我们只访问您与我们的软件和服务的互动数据。

出于产品改进的目的，将对TeamViewer软件的整体使用模式进行分析，例如，分析有关如何使用软件和服务器服务的某些功能以及与各种功能之间的交互信息。其中可能包括会话元数据、产品功能的使用情况（包括远程控制、文件传输、设置等）以及使用频率。此信息有助于改进和进一步开发 TeamViewer 软件，例如，帮助决定是否应该保留或修改当前的产品功能，或者是否要创建新功能或改进设计。请注意， TeamViewer仅评估您与您的连接伙伴之间的互动，任何情况下均不会截取您与您的连接伙伴之间交换的信息和数据。

TeamViewer可能会分析该等数据以及您提交给我们的其他信息，如本产品隐私政策以及我们的《通用隐私政策》中进一步的规定。

按本节所述处理您的个人信息的法律依据为履行我们与您签订的合同（即《用户协议》）（GDPR第6条第1款b)项规定）。

C.1.9. 分析和修复移动应用程序中的故障

TeamViewer 可能会为了分析移动应用程序中的故障而处理您的个人信息。但只有在客户启用了自动故障日志的条件下，才会执行此项处理。在这种情况下，所有故障日志都会发送到 TeamViewer 服务器进行分析，然后实施错误修复措施。在此类故障日志中，可能包含有关会话的信息（ID、安全令牌、IP 地址、用户名、设备等）、设备信息（ID、设备名称、IP 地址、应用程序版本、设备日志）或用户信息（例如电子邮件、IP 地址、状态、语言、组织）。 

按本节所述处理您的个人信息的法律依据为履行我们与您签订的合同（即《用户协议》）（GDPR第6条第1款b)项规定）。

C.2. 确保您的信息安全

客户、用户和员工的信息安全对我们而言至关重要。为实现上述目的，TeamViewer已实施多项流程和程序，以便及时发现和屏蔽欺诈或可疑活动。该等措施也有助于通过识别某些模式防止滥用和欺诈情况。为此，我们需要评估软件的使用情况，以识别滥用或异常模式，从而时刻帮助保护我们的网络和服务完整性。为此，我们可能会处理某些个人信息，例如与您的远程连接有关的数据、IP 地址、派生位置、各种用户交互和模式以及设备信息（例如设备 ID 和 TeamViewer ID）。这些流程的主要目的是实现上述目标，即保护利益相关方和 TeamViewer 的利益。 

我们的用户和客户也有可能参与连接风险评分（测试版功能），该功能可在软件内就您的连接合作伙伴可能的可疑行为发出警报。为此目的，我们正在使用我们的风险分析结果。

我们会与接收方共享有关处于连接状态的用户账号的信息，确保连接获得信任。用户账号数据可能包括所显示的国家/地区、电子邮件地址的域名、许可证状态、账号年限、VPN 使用情况等。

如果我们在错误的假设下阻止您和您的设备访问，请联系我们的客户支持，以解除对您访问的阻止。 

按本节所述处理您的个人信息的法律依据为履行我们与您签订的合同（即《用户协议》）（GDPR第6条第1款b)项规定）。第1款b)项规定）。

C.3. 进行许可审计

出于安全及许可审计目的，我们可能会分析您对软件和/或服务器服务的使用情况。为此，我们可能会使用和实施有关软件和服务器服务功能性的技术措施，以评估您的使用模式是否符合指定的使用量，从而符合所选择的许可证类型，并检测客户或用户在个别情况下是否超出了合同约定的使用范围。 

按本节所述处理您的个人信息的法律依据为履行我们与您签订的合同（即《用户协议》）（GDPR第6条第1款b)项规定）。第1款b)项规定）。

C.3.1. 免费版

如果您使用我们免费版的软件（定义见《用户协议》），我们可能会根据《用户协议》第A.1条、 第B.1.1条、第B.2.2条及第B.1.8条的规定分析您的产品使用数据（示例见第节至第节），以评估您的使用模式是否符合您指定的使用目的，从而符合所选择的许可类型。该评估还可能包括对您在注册TeamViewer账号的过程中提供的电子邮件地址域名（见上述第C.1.1节）进行分析，并将得出相关“商业评分”。 根据此评分，我们可能会猜想根据您对我们产品的使用模式，可能需要一项付费许可（而非免费版），并且我们会相应通知您。

如果您以违反《用户协议》第B.1.8条的方式使用我们的产品，我们可能会限制或最终阻止您访问服务器服务，并要求您购买付费许可。 在某些情况下，这可能涉及自动决策流程，在该流程中，TeamViewer系统被配置为自动限制或阻止您使用产品。

如果您认为您是在免费版许可范围内使用我们的产品，您可以通过我们的提交相应的请求（我们要求您就此提交您的姓名、电子邮件地址、受影响的TeamViewer设备ID以及对您使用情况的说明）。届时，TeamViewer将分析您提交的内容，并再次评估所检测到的您的使用模式。在评估过程中，我们还可能要求您提交一份声明，确认您仅为个人及非商业目的使用我们的产品。就此声明，我们可能会要求您提交您的姓名、邮寄地址、您的使用情况说明及签名。

C.3.2. 付费许可证

如果您已购买我们的付费许可，为许可审计之目的，我们可能会不时监测您对我们服务的使用情况，尤其是核实您对软件及其功能的使用是否符合您的许可范围。如果我们认定存在任何差异（尤其是超量使用），我们可能会通过产品内消息通知您，并要求您停止超量使用，或者购买额外的许可。 

相关信息请参见《用户协议》第B.1.4条。

如果您未停止超量使用或未购买额外许可，我们可能会阻止您访问服务器服务直至争议得到解决，或终止与您的协议。

我们还可能会处理与您的付款相关的某些个人信息。 如果出现拖欠付款的情形，除了付款提醒外，我们可能会根据我们的《用户协议》阻止您访问软件和服务器服务。

C.4. 支持与反馈

C.4.1. 处理您的反馈 

 

当您提供有关TeamViewer产品使用体验的反馈（例如通过我们的用户思维计划或通过报告故障或功能请求提供反馈）时，我们将收集并处理您的账户ID（如果您在登录状态下提供反馈）、您所在国家、语言设置以及您在询问中提交的任何信息（包括日志信息或屏幕截图等附件），其中可能包含您的电子邮件地址、姓名、公司信息、电话号码、许可密钥或您的TeamViewer设备ID。 您也可以向我们提供存储在您本地设备上的日志信息，以供分析之用。 在此情况下，我们将仅为解决问题之目的处理您的数据。 

按本节所述处理您的个人信息的法律依据为履行我们与您签订的合同（即《用户协议》）（GDPR第6条第1款b)项规定）。第1款b)项规定）。

C.4.2. 提供技术支持

当您请求技术支持时，我们可能会收集和处理您的数据以提供支持（例如IT故障分析、故障排除和远程维护）。我们还可能处理您提供的服务器日志和您设备中的日志。

按本节所述处理您的个人信息的法律依据为履行我们与您签订的合同（即《用户协议》）（GDPR第6条第1款b)项规定）。

C.4.3. 漏洞赏金计划（选定产品）

我们乐意接受任何负责任的披露，以提供更好的产品和服务。 因此，对于部分选定产品，我们通过 VDP（《漏洞披露政策》）为道德黑客提供明确的披露指导。 我们的目标是通过允许您调查和发现与安全使用我们的软件相关的各种漏洞和弱点，挑战自我。 

您可以匿名参加相关的漏洞赏金项目或类似项目。但是，如果您决定提交您的个人信息，我们可能会对其进行处理，以便正确识别您的身份（例如您的姓、名、化名）以及您的联系方式（例如电子邮件地址、邮寄地址、电话号码）、您的资格证书、您的居住国以及其他由您提交的个人信息。

该等处理旨在与您合作，解决该漏洞及与之相关的任何问题。如上所述，您也可以匿名参与该项目。 

上述处理的法律依据为履行相关的参与合同（GDPR第6条第1款b)项规定）。

C.5. 市场营销

TeamViewer可能会通过产品内消息（使用您的 TeamViewer设备ID，或者如果您是注册用户，使用您的TeamViewer账户ID）联系或告知您我们产品的变化或改进、全新产品相关信息，或向您提供有关如何最好地使用我们产品的提示以及其他有用的信息（例如，关于折扣、免费或赠品的信息）。 

在确定我们是否需要以及如何联系和告知您的过程中，我们还可能会处理您所使用的产品许可类型、语言和版本和/或您所在国家，我们还可能会利用我们根据本隐私政策第C.5节和我们的《一般隐私权声明》第C.6节所述分析所收集到的数据。 

如果您希望不再接收此类产品内消息，请按照我们社区内的指示操作。 如果您希望不再接收我们的电邮通讯，请点击电子邮件内包含的取消订阅按钮。 

按本节所述处理您的个人信息的法律依据为我们的合法权益（GDPR第6条第1款f)项规定），亦属遵守《德国反不正当竞争法》第 7 条第 3 款的规定，或在某些情况下是您的同意( GDPR 第 6 条第 1 款 a) 项）。

C.6. 应用商店

我们的部分应用程序可以在Apple App Store等应用商店中下载。应用商店通常为应用程序开发者（就本产品隐私政策而言，即为TeamViewer）提供下载统计数据（包括相关应用程序评分）。请注意，此类数据基于我们的应用程序用户（包括您）的下载和评分，直接在应用商店内提供给TeamViewer。

就此处理您的个人信息的法律依据为我们的合法权益（例如GDPR第6条第1款f)项规定）。

有关应用商店如何处理您的个人信息的更多信息，请参见其各自的隐私政策，如Apple AppStore。

Google Play
Apple AppStore

C.7. 法律要求范围内的处理

我们可能会处理您的个人信息以符合适用法律要求或按照有效的法律程序（包括执法部门或政府机构的问询）行事，以开展调查或参与民事证据开示、诉讼或其它对抗性法律程序。

按本节所述处理您的个人信息的法律依据为我们的合法权益（GDPR第6条第1款f)项或第 6 条第 1 款 c) 项规定）。 

D. 信息接收方

我们管理、维护和进一步开发TeamViewer网站、产品和服务的员工可能会访问您的个人信息。为此，TeamViewer采取强大的技术和组织安全措施来保护个人信息，防止未经授权披露给第三方，并确保只有在其工作范围内行事并具有必要利益访问您的任何个人信息的相关人员，才能访问其已获充分权限许可的数据。 

此外，我们还使用外部服务提供商（例如，微软、亚马逊网络服务、Inxmail GmbH、Cloudfare等）的服务，以及我们在全球的集团网络（例如，TeamViewer在希腊、美国、澳大利亚、奥地利、日本等国的子公司）的服务。

所有提到的第三方提供商和此类提供商的员工都可能通过他们提供的服务获得个人信息。 

TeamViewer谨慎地选择所有第三方服务提供商，要求其承担保密义务，并根据GDPR的标准与其签订数据处理协议。如果您对我们使用的第三方有任何疑问，请通过[email protected]与我们联系。

TeamViewer通常不会将您的个人信息传输到欧盟和/或欧洲经济区之外。然而，该规则也有一些例外，其中包括从欧盟以外（例如澳大利亚、美国和亚美尼亚）提供的集团内部服务的数据传输。 

若TeamViewer将您的个人信息从欧盟或欧洲经济区传输到不具欧盟认可的适当数据保护水平的国家时，我们将采取保障措施来充分保护您的个人信息。 特别是，我们将与相应的实体签订标准合同，并根据适用法律进行所需的数据传输影响评估。 请参考此链接，以获得关于向欧盟或欧洲经济区以外的处理者传输个人信息的标准合同条款的进一步信息。

  • 如果您使用我们的产品，通过联系、支持和反馈功能联系我们，及/或要求获得报价，负责相应服务的TeamViewer员工将获得您的个人信息。除了TeamViewer员工，您的个人信息可能由第三方服务提供商的员工处理，他们协助我们处理您的请求，例如，如果您使用我们的聊天功能（Userlike UG，或TeamViewer Austria GmbH），与我们通话（例如，我们指示Competence Call Center Leipzig GmbH的呼叫中心代理），或通过某些网站登陆页面提供的表格（例如，通过Unbounce Marketing Solutions Inc的员工）联系我们。

  • 如果您在TeamViewer社区或博客中发表评论，您的评论内容和名字/用户名会公开出现，并可能出现在搜索引擎中。 除了TeamViewer员工，vanillaforums.com的员工可能会收到我们的《通用隐私政策》第C.3节所述的您个人信息。

  • 如果您购买了TeamViewer产品，TeamViewer负责处理此类交易的员工将获得您的个人信息。我们还使用第三方支付标记提供商的服务，分别是PPRO Latin America GmbH和Adyen N.V.。为了防止欺诈，您的个人信息也可能由Kount, Inc.作为数据处理者代表我们进行处理。

  • 在为您托管和处理您的个人信息时，我们可能会使用某些委托处理商，例如Anexia Internetdienstleistungs GmbH、Amazon Web Services、IBM Deutschland GmbH、Google Ireland Ltd. 或 TeamViewer Austria GmbH等。  

  • 如果TeamViewer向您提供加入我们与第三方合作进行的活动、竞赛、预约或合同协议的机会，我们可能会将您的个人信息传输给第三方。在这种情况下，您会被特别告知有关信息传输给第三方的情况（例如，传输给组织举办我们网络研讨会的On24）。

  • 对于网络分析和（再）营销活动，我们依靠一些第三方提供商的服务，其将代表我们处理个人信息，更多详细解释请参见我们的《Cookie 通知》。

  • 最后，TeamViewer使用外部第三方服务提供商来帮助运营其业务，如IT运营和维护服务提供商，（云）存储服务提供商和（云）协作工具的提供商，例如亚马逊网络服务、Box.com和微软（Dynamics 365、Azure）。

E. 信息保留

TeamViewer根据相关法律依据，在处理所需的必要期限内保留您的个人信息。因此，具体保留期限将取决于个人信息的类别和处理目的。在某些情况下，我们应法律要求在一定时间内保留您的个人信息。一旦超过以上期限，且处理个人信息不再满足任何目的，我们将根据数据保护规定的义务删除或匿名化该等信息。只要您的用户关系存在，就会保留有关您的 TeamViewer 账号的信息。

F. 法定/合同要求

您可以选择拒绝向我们提供您的个人信息或不完整提供您的个人信息。但请知悉，您在此情况下可能无法与我们建立合同关系或得到我们充分的支持。

G. 自动化决策（包括资料汇总）

就此而言，请参阅我们的《通用隐私政策》的第 C.6 节。

H. 您的权利

您可以通过书面形式或电子邮件（[email protected]）与我们联系，以便在适用的法律规定范围内行使以下权利：

  • 根据GDPR第13条和第14条，您有权要求获得有关您的个人信息处理的信息（知情权）；

  • 您可以要求访问您的个人信息，也可以要求获得您的个人信息的副本（访问权，GDPR第15条）；

  • 您可以要求我们补充、更正或删除您的个人信息（更正权，GDPR第16条；删除权，GDPR第17条），更正权还包括对不完整的个人信息进行补充（包括通过提供补充说明的方式）的权利； 

  • 您可以要求我们限制对您个人信息的处理（限制处理权，GDPR第18条）； 

  • 您可以要求以有序的、常用的和机器可读的格式获取您提供给我们的个人信息，并将其无障碍地转移给或要求将其转移给另一控制者（数据可携权，GDPR第20条）。

  • 您可以在任何时候依据您的特定情况反对我们或第三方基于所追求的合法权益而对您的个人信息进行处理。届时，对您的个人信息的处理将被取消，除非我们证明该等处理存在令人信服的且高于您的权益、权利和自由的合法理由，或者该等处理是确立、行使法律诉求或就其进行辩护所必需的（反对权，GDPR第21条）。

  • 您有权就您个人信息处理事宜向监管机构提出投诉。

TeamViewer的对应监管机构为：Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Königstraße 10a, 70173 Stuttgart, Germany（德国）。

如果您对TeamViewer Germany GmbH处理您的个人信息有任何疑问，请联系[email protected]。

I. 遵守《加州消费者隐私法案》(CCPA)

根据《加州消费者隐私法案》（“CCPA”），您不会因行使隐私权而受到歧视性待遇。您也可以指定授权代理代表您提出隐私权要求。

J. 遵守巴西《通用数据保护法》(LGPD)

TeamViewer 已审查巴西数据保护法《通用数据保护法》(Lei Geral de Proteção de Dados Pessoais)（第 13,709/2018 号法律）（“LGPD”）这一合规性专题内容，以确保我们根据 GDPR 规定设立的措施和程序涵盖了 LGPD 中的主题。TeamViewer 为巴西的访问者和用户推出了根据 LGPD 拟定的隐私权声明，详情请查阅 www.teamviewer.com/en-us/privacy。 

K. 对本产品隐私政策的修改

TeamViewer将不时修改本产品隐私政策以反映我们数据处理活动的变化。 

Privacy Notice for Cookies

Version as of July 2022

TeamViewer Germany GmbH and its affiliates take protection of your personal data very seriously. Personal data means any information relating to an identified or identifiable natural person, such as name, address, email-addresses, IP address, or user behavior etc. The following privacy notice (“Cookie Notice”) provides you with information about the processing of personal data in relation to our use of so-called “cookies”, pixels and similar technologies, (together, “Cookies”) on our websites, as well as their business purpose and how they allow us to improve our service and run our business. It also tells you how you can manage or delete the Cookies that are stored on your device or manage the use of Cookies.

A. Controller

TeamViewer Germany GmbH (“TeamViewer”), Bahnhofsplatz 2, 73033 Göppingen, Germany is controller pursuant to Art. 4 para. 7 General Data Protection Regulation (“GDPR”) concerning any processing of personal data for which we determine the purpose and means of processing. TeamViewer is responsible for the Cookies set on all of our websites.

The exception applies with regards to the sub-page Investor Relations (“IR”). For the cookies set on the IR sub-page, TeamViewer SE is the controller under the GDPR.

B. Data Protection Officer (DPO)

TeamViewer appointed an external data protection officer (DPO). In addition, TeamViewer established a dedicated Privacy team, which closely collaborates with the DPO. The Privacy team as well as the DPO can be reached at [email protected] or at TeamViewer Germany GmbH, for the confidential attention of the DPO, Bahnhofsplatz 2, 73033 Göppingen, Germany.

C. All about the Cookies

C.1. What are the Cookies?

Cookies are small text files containing information related to your internet settings, which are downloaded by your browser to the device you use when you visit a website. Cookies are then sent back to the originating website (first-party Cookies) on each subsequent visit, or to another website that recognizes that Cookie (third-party Cookies). Cookies perform a variety of useful jobs, such as remembering your preferences, adapting the content that you see and improving your online experience.

C.2. When and how does TeamViewer place Cookies?

TeamViewer uses Cookies on its websites (such as teamviewer.com, login.teamviewer.com, teamViewerIOT.com, and other TeamViewer sub-domains such as login.teamviewer.com, get.teamviewer.com, www.lifear.com) and applications. Any device with which you are visiting these websites will receive at least some Cookies from TeamViewer, depending on the consent that you give when first visiting our website or changing your Cookie preferences at a later stage.

When you visit our websites for the first time with a specific device, we will ask you to choose your preferences through our Cookie banner (“Banner”). Within the Banner you can make a choice according to your wishes, either allowing us to set certain or all Cookies by category, limiting the setting of the Cookies or not selecting any at all. Please note, however, that some Cookies will always be active, and we do not ask for your consent for these. This applies for “strictly necessary” Cookies, because – as their name suggests – we need to place them for the proper functioning of our website (see also Strictly Necessary Cookies section below).

The legal basis for the collection and processing of personal data in this case is, therefore, your consent, Art. 6 para. 1 lit. a), Art. 49 para. 1 lit. a) GDPR or our legitimate interest, Art. 6 para. 1 lit. f) GDPR respectively.

If you are using the Free Version software as defined in our EULA and Product Specifications, we may place certain third-party Cookies (e.g., Google Analytics) on your device regardless of your preferences based on contract pursuant to Section B.2.2 of our EULA. As specified in our EULA, a key element of and part of the product specification for the Free Version software is the display and receipt of personalized marketing messages in the software as well as the processing of personal data necessary to provide such personalization. In this context, we set certain cookies which enables TeamViewer to analyze your product usage as well as your browsing behavior on our websites. In doing so, we may assess your product usage history (e.g., how long or how often have you been using TeamViewer), how you interacted with our in-product messages, how often have you visited our websites or which pages have you looked at. This information then will help us determine the offers that are, in our opinion, most relevant for you on our website, ads or through in-product-messages.

Otherwise, you can change your preferences at any time in our Cookie Settings.

C.3. What types of Cookies are being used?

There are different types of Cookies used web-wide, that differ from each other by the various criteria, aims as well as the purposes. TeamViewer, as many other companies in the world, utilizes different sets of Cookies depending on which purpose we are pursuing. TeamViewer uses i.e., functional and strictly necessary Cookies in order to make our websites function properly and to display contents in accordance with your location (e.g., language settings), and we also use marketing and retargeting Cookies, e.g., Google Ads or Google Analytics.

Different types regarding the provider of the Cookie

TeamViewer uses both, first- and third-party Cookies. First party Cookies are those set by TeamViewer itself. All other Cookies are third party Cookies, from companies such as Google Analytics, Facebook, LinkedIn etc. In some cases, the information derived from these Cookies may allow us to associate information with an identifiable individual, i.e., personal data.

Different types regarding the duration of storage
 

Session Cookies
 

Session Cookies last only for the duration of your visit of our website and are deleted when you close your browser. These help us to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality. Many of the Cookies we use are session Cookies. For example, they help us to measure the average time you spend on our website.
 

Persistent Cookies
 

Persistent Cookies continue to exist even after you have closed your browser and allow a website to remember your actions and preferences, particularly remember you as an existing user. Sometimes persistent Cookies are used by websites to provide targeted advertising based upon the browsing history of the device. TeamViewer uses persistent Cookies in a few ways, for example to distinguish users of our website and/or our products.

Different types regarding the purpose of use

Both session as well as persistent Cookies can serve different purposes and may be placed either by TeamViewer or by a third party. We differentiate between strictly necessary Cookies, performance Cookies, functional Cookies, and marketing and targeting Cookies.
 

a) Strictly necessary Cookies
 

These Cookies are essential in order to enable us to provide you with basic and security features of our website. Without these Cookies, certain services you have asked for cannot be provided, such as the use of areas of our website that are restricted to registered users (a Cookie, which identifies registered users to recognize them throughout the visit and upon return, e.g., within the login area of our Management Console) and webshop related services. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. These Cookies are not implemented to gather information about you for other purposes such as marketing or analytics.
 

b) Performance cookies
 

These Cookies are used to collect information about the performance of our website and your visit and use of our website, for example, the number of visitors that used our website and the pages that are popular among our visitors. These Cookies do not collect information that directly identifies a visitor, although they may collect the IP address of the device used to access the site. Such information is used for the purpose of improving our website and the general user experience. Without the performance Cookies we will not be able to improve our website and its functionalities to provide you with the best surfing experience. If you do not allow these Cookies, your visit to our site will not be counted, which will negatively impact us when trying to improve our website.
 

c) Functional Cookies
 

These Cookies allow TeamViewer’s website to remember your preferences, such as your username, language settings, and/or the region you are in. These Cookies help to provide enhanced, more personal features. They can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize or provide services you have asked for such as watching a video, using the chat functionality or commenting on a blog. These Cookies do not track your browsing activity across other websites.
 

d) Marketing and Targeting Cookies
 

These Cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our advertising campaigns. These Cookies collect several pieces of information about your browsing habits. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organizations, such as media publishers. These organizations do this in order to provide you with targeted adverts more relevant to you and your interests. This type of advertising is called online behavioral advertising. Furthermore, these Cookies allow us to analyze your website browsing behavior and thus allows us to customize our product marketing approach, e.g., help us decide on whether, when, and how to inform or get in touch with you based on your interests.

D. Is personal data about you processed through Cookies?

Not all Cookies collect and process personal data about you. Instead, anonymous data may be used in many cases. In certain instances, however, Cookies will help us and our partners to collect and process personal data. Below sections will tell you more about the applicable categories of personal data and the purposes of the collection and processing that occur in this context. In general, it can be said that the data serves to provide the best possible experience to you when you use our websites and products and to further business interests of TeamViewer.

Please note that you can stop such collection and processing of personal data the same way you can stop the use of Cookies in general (see more under the Cookie Settings).

D.1. Personal data processed through web analytics and (re-)marketing applications

TeamViewer uses various web analytic applications and (re-)marketing tools, social media plugins, as well as third party integrated services. By and through these applications and tools, personal data as set out in this Cookie Notice are collected and may be combined with other personal data, we may collect from you.
 

1. Google Analytics and other analysis tools provided by Google
 

TeamViewer uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA / Google Ireland Ltd., Gordon House, 4 Barrow Street, Dublin, Ireland, or any other Affiliate of Google LLC (“Google“). When you visit our website for the first time and consent to our use of Cookies, you will be assigned a cookie with a unique user identification, i.e., a Google Analytics Client ID depending on your Cookie settings.

TeamViewer uses Google Analytics with the extension “anonymizeIp()”. Thereby, IP addresses are processed in a shortened form. The information generated by cookies about your use of this website is usually transmitted to and stored on a Google server in the USA. Only in exceptional circumstances will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of the Google Analytics data collection will not be merged with other data from Google.

The legal basis to conduct and use the results of these analyses is your consent, Art. 6 para. 1 lit. a), Art. 49 para. 1 lit. a) GDPR.

Other tools TeamViewer uses in this context that are also provided by Google include:

  • Google Tag Manager (a tag management system that allows TeamViewer to quickly and easily update tracking codes and related code fragments, collectively known as “tags” on our website or mobile app);
  • Google Big Query (an enterprise data warehouse that enables SQL queries using the processing power of Google’s infrastructure; TeamViewer uses Big Query to store and query data sets which are collected by Google services such as Google Analytics, and the Big Query data is used to build flexible reports for evaluating our website performance);
  • Google Display Network (used to measure the impact of unclicked Google Display Network ad impressions on the website, behavior of users, and conversions; please refer to https://support.google.com/analytics/answer/3105620 for further information); and
  • Google Optimize (for A/B testing, offering to analyze user behavior by showing slightly varied website contents to different user groups, depending on profile matching; thereby, TeamViewer analyzes its online services, improves its web offerings, and can create an interesting user journey).

TeamViewer uses data gathered through your Google Analytics Client ID as well as other data generated from Google’s web analytics applications in order to perform analyses of your interactions with our products, services, and websites. With the help of Google’s Analytics Demographics and Interest Reporting, we will receive analyses on our users’ age, gender, and interest categories (please refer to https://support.google.com/analytics/answer/2799357?hl=en for further information).

Please visit the website https://support.google.com/analytics/answer/6004245?hl=en for an overview on Google’s approach on data protection for Google Analytics as well as their privacy policy: https://policies.google.com/privacy?hl=en.

2. Security and identification
 

TeamViewer may use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).

reCAPTCHA is used to check whether the data entered on our website (such as on a contact form or log-in area) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g., IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.

For more information about Google reCAPTCHA and Google’s privacy policy, please visit Google information pages linked here and here.

The legal basis for the data processing in this connection is the legitimate interest of TeamViewer, Art. 6 para. 1 f) GDPR, since we have a legitimate interest in protecting its site from abusive automated crawling and spam.
 

3. (Re-)Marketing/retargeting applications
 
a) Google AdWords Conversion and Google Remarketing
 

TeamViewer uses Google AdWords in order to generate attention for our products and services by conducting targeted advertising campaigns on third-party websites and apps. Data generated by such campaigns helps us to determine the success rate of individual campaigns. We aim at providing you with advertisement that is of interest to you, to make its website more interesting, and calculate advertising expenses accurately.

The legal basis for such processing of personal data is Art. 6 para. 1 lit. a), Art. 49 para 1 lit. a) GDPR, therefore, your consent.

TeamViewer uses Ad Server Cookies, which scale certain parameters, such as display of ads or clicks by users. When you click on an ad delivered by Google that redirects you to our website, a cookie is stored on your computer by Google AdWords. These cookies usually expire within 30 days and are not supposed to be used to personally identify a user. In addition to these cookies, analytic values like a unique cookie ID, quantity of Ad impressions per storing, last impression and opt-out information (markings that the user does not want to be addressed any further) are usually stored. These cookies enable Google to recognize your internet browser.

If you visit certain pages on our website and provided the cookie stored on your device has not yet expired, we as well as Google are able to recognize that you clicked on an ad and were redirected to our website. Every Google AdWords customer receives a different cookie. Therefore, cookies cannot be tracked across different sites by TeamViewer, as is the case for all other AdWords customers. We merely receive statistical evaluations from Google. By and through these statistical evaluations, we can evaluate which advertisement campaign was particularly effective. Any additional data generated by the particular advertisement is not forwarded to TeamViewer; particularly, we cannot personally identify users through this information.

Through this (re-)marketing tool, your browser automatically connects to Google’s servers. Please note that scope and further use of the data processed by Google are subject to Google’s privacy policy and beyond TeamViewer’s control. We thus inform you based on our own knowledge:

By integrating AdWords, Google receives information that you visited a particular TeamViewer website or part thereof, and/or that you clicked on one of our advertisements. If you are registered with one of Google’s services, Google is able to match your visit to your Google account. Google may receive your IP address and/or may store it even if you are not registered with one of Google’s services and/or if you have not been logged in.

You may avoid tracking in various ways, e.g. through a setting of your browser software, particularly, by suppressing third party cookie installation in order to prevent receiving third-party ads; deactivating AdWords Cookies, by setting your browser so that cookies from www.googleadservices.com are being blocked; this can be done at https://adssettings.google.com/anonymous, however, such settings are deleted if you delete cookies; or permanently deactivating cookies in your browser under https://support.google.com/ads/answer/7395996.

Further information on Google’s approach to data privacy can be found under https://policies.google.com/privacy?hl=en. Alternatively, you can disable the use of cookies for interest-based advertising via the advertising network initiative, by following the instructions at http://optout.networkadvertising.org/?c=1#!/.

In addition to Google AdWords, TeamViewer uses the tool “Google Remarketing”. This is an application that allows us to address you again, even when you have left our website. After visiting our website and while you are surfing the internet, our advertisement can be displayed to you by and through this application. This is enabled by cookies stored on your device, which track and analyze user behavior on different websites for Google. Google can track your previous visits to our website.

According to its own statement, Google does not combine data gathered through Remarketing with any personal data Google may have stored about you. Furthermore, the data processed for these purposes is generally limited to pseudonymous information. If you do not want to be exposed to data processing through the Google Remarketing feature, you can disable it by changing the appropriate settings at https://adssettings.google.com/anonymous.

b) Social media tracking tools, including “tracking pixels”
 

We may also use other tools on our website allowing us to offer you a more personalized and engaged web experience by offering you advertisements on your social media channels that are more relevant to you. To that end, we use cookie-based tools offered by the following third-party social media providers:

  • Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; for further information on the implemented tool, please refer to https://developers.facebook.com/docs/facebook-pixel/implementation#base-code; additional information on data collection: https://www.facebook.com/help/186325668085084
  • LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA; for further information on the implemented tool and how to opt out of corresponding tracking, please refer to https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out; for further information on LinkedIn’s approach to privacy refer to: https://www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policy
  • Twitter Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; for further information on the implemented tool and how to opt out of corresponding tracking, please refer to https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads; for further information on Twitter’s approach to privacy refer to: https://twitter.com/en/privacy.
  • Microsoft Corp., One Microsoft Way, Redmond, WA 98052-6399, USA; for further information on the implemented tool and how to opt out, please refer to https://account.microsoft.com/privacy/ad-settings/signedout?lang=en-US; for further information on Microsoft’s approach to privacy refer to: https://privacy.microsoft.com/en-us/privacystatement.

In each case, we integrate snippets of code provided by these social media operators that load a small library of functions (sometimes referred to as “tracking pixels”, i.e., transparent, pixel-sized images embedded in websites with a tracking functionality). These functions enable us to track your activities on our website, such as URLs visited, domains visited, device(s) used, and, in particular, advertising conversions (i.e., actions counted when you interact with one of our ads, such as clicking it and purchasing our product afterwards). They rely on cookies placed by the mentioned third-party providers, which may also enable us to match our website visitors to respective user accounts on the respective social media platforms.

The legal basis for such processing of personal data is Art. 6 para. 1 lit. a), Art. 49 para 1 lit. a) GDPR, e.g., your consent. Please take note of your options to opt-out of such tracking and remarketing mentioned above.

E. Supplementary information

Not all Cookies collect and process personal data about you. Instead, anonymous data may be used in many cases. In certain instances, however, Cookies We may embed external content from third party websites (e.g., Facebook, YouTube) within our website periodically. In addition to this, we sometimes partner with third parties who provide services for us which you can navigate to from our website. These third parties may use Cookies, you can find out about their approach to Cookies on their websites.

Privacy Notice of TeamViewer SE

Version as of April 2022

Introduction

We, TeamViewer SE, take protection of your personal data very seriously. The following notice provides an overview of how we ensure this protection and what kind of data is processed, and why. Personal data means any information relating to an identified or identifiable natural person, for example your name, address, email addresses, number of shares, the information which intermediary bank you are using.

A. Controller

TeamViewer SE, Bahnhofsplatz 2, 73033 Göppingen, [email protected], is controller of your personal data pursuant to Art. 4 para. 7 General Data Protection Regulation (“GDPR”).

B. Data Protection Officer (DPO)

TeamViewer SE appointed Ms. Katja Hauser as external data protection officer, who can be reached at [email protected], or at intersoft consulting services AG, DSB TeamViewer, Dürener Str. 189, 50931 Cologne.

C. Purpose of processing and respective legal basis

TeamViewer SE collects and processes different categories of personal data depending on the relevant purpose of the use, especially in connection with the management of investor and shareholder relations. The following sections outline the categories of data processed by us and respective purposes for such processing. If the legal basis for a processing is your consent, you may withdraw your consent at any time, such withdrawal however will not have any impact on the legitimacy of the processing itself prior to withdrawal of your consent.

I. Management of investor relations

We may process your personal data collected at the events or roadshows, such as your name and contact information, as well as in connection with our Investor Relations News Alert (in case you have subscribed to it) or if you decide to get in touch with us via email or phone. Legal basis for the processing is your consent, Art. 6, para. 1 lit (a) GDPR or our legitimate interest, Art. 6, para. 1 lit (f) GDPR. Our legitimate interest is to answer your questions, provide information and maintain our investor relations.

II. Processing of personal data of shareholders and their representative

We may process your personal data such as your name, contact information, your email address, your representative, your intermediary bank, number of shares in connection with you purchasing shares in TeamViewer SE. Such information is used to fulfil our legal obligations (e.g. inform the regulatory bodies if shareholders reach certain levels of share ownership) as well as organize annual shareholder meetings (“Shareholder Meeting”), including but not limited to preparing and sending out the invitations, issuing voting cards or respectively voting right tickets, compiling the list of participants and processing the power of attorneys. Legal basis for the processing is the legal obligation under stock corporation law to which we are a subject to, Art. 6, para. 1 lit (c) GDPR.

III. Processing of personal data in connection with Shareholder Meetings

We may conduct our Shareholder Meetings either in person or without presence using the means of remote communication (“virtual Shareholder Meeting”) with the option of participating by an electronic connection.

In order to enable shareholders and their representatives to participate in the Shareholder Meeting (e.g. by checking their eligibility to participate) and to exercise their rights at the Shareholder Meeting (including granting and revoking powers of attorney and instructions) as well as to ensure a proper conduct of the Shareholder Meeting, the observance of voting bans, the lawful adoption of resolutions and evaluation of cast votes at the Shareholder Meeting, we may process the name, contact information, registration number, number of shares, voting behavior and results, submitted questions, statements (in writing or via video message), motions, counter-motions, nominations, instructions and objections of our shareholders and their representatives, and login information for our designated shareholder portal (shareholder/voting card number and password). Legal basis for the processing is the legal obligation under stock corporation law to which we are a subject to, Art. 6, para. 1 lit (c) GDPR.

The entire Shareholder Meeting may be broadcast live and publicly accessible on the Internet by means of video and audio transmission. If the Shareholder Meeting is conducted in person and you enter the recording area or make a verbal contribution during recording activities, this live broadcast will include your appearance and verbal contribution. The legal basis for this processing is Art. 6, para. 1 lit (f) GDPR. Our legitimate interest is to enable interested shareholders and the public to follow the Shareholder Meeting via the Internet in accordance with the express permission in the German Stock Corporation Act and our by-laws.

Insofar as we take down in shorthand your verbal contributions during the Shareholder Meeting without being legally obliged to do so, this is done to ensure the proper conduct of the Shareholder Meeting and to be able to deal with your questions and motions. The stenographic minutes will not be published. The legal basis for this processing is Art. 6, para. 1 lit (f) GDPR and our legitimate interest is to ensure that the Shareholder Meeting is executed properly and that our shareholders’ participation rights can be realized in the best possible way.

If you make use of the opportunity to submit questions, statements (in writing or via video message), motions, counter-motions, nominations or other requests that are dealt with or made available during or before the Shareholder Meeting, this will generally be done by stating your name, which other participants of the Shareholder Meeting may take note of. If we are not legally obliged to state your name in this context, the legal basis for the processing is Art. 6, para. 1 lit (f) GDPR and our legitimate interest is to inform the other shareholders of the name of the applicant.

IV. Processing of personal data in connection with the shareholder portal

If we conduct the Shareholder Meeting virtually, the shareholders and their representatives will not be able to physically attend the meeting. They can, however, follow the entire meeting via video and audio transmission through the designated shareholder portal. In connection with the virtual Shareholder Meeting we will process your voting card number, log-in password, type of the power of attorney and personal data of your representative, as well as the instructions issued in connection with the Shareholder Meeting and any other information submitted by you in the shareholder portal. Legal basis for the processing is the legal obligation under stock corporation law to which we are a subject to, Art. 6, para. 1 lit (c) GDPR.

If we conduct a virtual Shareholder Meeting and provide the shareholder portal to enable you to conveniently manage your shareholder data, we will collect and process certain personal data on the web server log files, when you visit our shareholder portal in order to log in to attend the virtual Shareholder Meeting, manage your shareholder data or exercise your shareholder’s rights:

  • Date and time of the request
  • Notification whether the request was successful
  • Requested URL
  • Referrer URL (the previously visited page), if your browser sends this information
  • Type of used web browser and operating system used
  • IP address
  • Port by which the access was made
  • Actions performed within the portal
  • Session ID and data
  • Successful logins and logouts with the time stamp

Your browser automatically transfers this data to us when you visit our shareholder portal.

Legal basis for the processing is our legitimate interest, Art. 6, para. 1 lit (f) GDPR, since we have a legitimate interest in making the shareholder portal available to you and your representatives so that you can exercise your shareholder rights in a user-friendly manner and participate in the virtual Shareholder Meeting.

D. Cookies

If we use cookies in the provision of the shareholder portal, we will only do so if this is necessary for the operation of the shareholder portal or if you have given your consent. In this case, when you visit the shareholder portal, we will inform you in a pop-up window about our cookies and associated data processing before using cookies and, if necessary, ask you for your voluntary consent.

E. Data Sources

If you are a shareholder, we receive your personal data either directly from you or from the custodian credit institutions or intermediaries who are involved in the deposit of shares you purchased.

If you act as representative of a shareholder, we receive your personal data from the shareholder who granted you the power of attorney and directly from you as far as your behavior during the Shareholder Meeting or your use of the shareholder portal is concerned.

F. Recipients

TeamViewer SE’s employees, who administer, maintain and manage our internal processes, will have access to your personal data. To that end, TeamViewer SE has strong technical and organizational security measures to protect personal data against unauthorized disclosure to third parties and to ensure that only relevant individuals, who act within their job description and have a need-to-know interest in accessing any of your personal data, will have access to the data for which they have sufficient clearance.

Aside from TeamViewer SE’s employees, your personal data may be processed by employees of third-party services providers, who assist us in our daily business, such as providers of IT operation and maintenance services, (cloud) storage service providers and providers of (cloud) collaboration tools, as well as PR agencies. We use certain service providers in order to provide services typical for the capital market, such as EQS Group AG and Nasdaq Corporate Solutions International Ltd. for the management of investor relations as well as Link Market Services GmbH for the management of shareholder relations and Shareholder Meetings. Link Market Services GmbH also operates the shareholder portal used for organizing virtual Shareholder Meetings, exclusively on our behalf and in accordance with our instructions.

TeamViewer SE selects all third-party service providers with due care, obligates them to confidentiality, and concludes data processing agreements (DPAs) with them (including the providers listed above) in accordance with the standards of the GDPR, as applicable. Should you have any questions about third parties we use, please contact us at [email protected].

In addition to above cases, your personal data may also be disclosed during or in connection with the Shareholder Meetings. If you, as a shareholder, make use of the opportunity to submit questions and your questions are dealt with during the Shareholder Meeting, this will generally be done by stating your name. The above applies likewise regarding the submission of statements (in writing or via video message), the publication of which will show your name and, in the case of a statement via video message, images of yourself. If you submit items for the agenda, motions, counter-motions or nominations that we have to make publicly available, e.g. on our company’s website, before the Shareholder Meeting pursuant to our obligations under stock corporation law, this will also generally be done by stating your name. Other participants of the Shareholder Meeting or even the public may take note of this. Furthermore, other shareholders, their representatives where applicable or other participants of the meeting can view the personal data contained in the participant list during the Shareholder Meeting and, if applicable, up to two years thereafter in accordance with Sec. 129 of the German Stock Corporation Act (AktG).

TeamViewer SE will generally not transfer your personal data outside the EU and/or EEA. However, there are some exceptions to this rule, which include data transfers for group internal IT services provided from outside the EU, including Australia, USA and Armenia. TeamViewer SE will otherwise transfer your personal data outside the EU and/or EEA only when required to do so by law or in case of orders from a competent authority. Currently we transfer personal data to our provider Nasdaq Corporate Solutions International Ltd. in the US. Legal basis for such transfer is a DPA with EU standard contractual clauses.

Whenever TeamViewer SE transfers your personal data out of the EU or the EEA to countries that do not have an adequate level of data protection recognized by the EU, we will apply safeguards to adequately protect your personal data. In particular, we will conclude standard contractual clauses with corresponding entities and /. Please refer to https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en to obtain further information on the Standard Contractual Clauses for the transfer of personal data to processors established outside the EU or the EEA.

We will not share your personal data with local authorities or courts except where we are required to do so by applicable law, a court order or a legally binding injunction. We may be obliged to pass on your personal data to other recipients, such as when publishing voting rights notifications in accordance with the provisions of the German Securities Trading Act, or to authorities in order to comply with statutory notification obligations (e.g. to financial or criminal prosecution authorities).

G. Retention periods for personal data

Your personal data will be deleted once you withdraw consent, or once the purpose for processing has ceased to exist. In some cases, TeamViewer SE is legally obligated to retain data for a certain period of time. Your personal data will be deleted or anonymized as soon as they are no longer required for the purposes listed under Section C. and if the deleting or anonymizing does not conflict with legal requirements for proof and storage.

H. Statutory/contractual requirement

You may choose not to provide your personal data or provide incomplete personal data. However, by not providing your personal data, we may not be able to provide you with the relevant service or support, e.g. enable you to participate in our Shareholder Meeting or use all of the functionalities of our website; where we ask for consent and you choose not to provide it, or you block, disable or delete cookies, we may not be able to provide you with the information or service requested.

I. Your rights

You may contact us, e.g. under [email protected], in order to exercise the following rights to the extent you are entitled to under applicable law:

  • You may request access to your personal data as well as request a copy of your personal data (right of access, Art. 15 GDPR);
  • You may request that we supplement, correct or delete your personal data (Right to rectification, Art. 16 GDPR and Right to erasure, Art. 17 GDPR); the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement;
  • You may request that we restrict the processing of your personal data (Right to restriction of processing, Art. 18 GDPR);
  • You may request to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format and transmit it without hindrance or have it transmitted to another controller (Right to data portability, Art. 20 GDPR);
  • You may object, at any time, on grounds relating to your particular situation, to the processing of your personal data which is based on the legitimate interests pursued by us or by a third party. The processing of your personal data will then be cancelled, unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing is necessary for the establishment, exercise or defense of legal claims (Right to object, Art. 21 GDPR).

You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data. In order to lodge a complaint, please contact the supervisory authority competent for your place of residency or alternatively, you may contact “Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Lautenschlagerstraße 20, 70173 Stuttgart, Germany“.

Should you have any questions, please contact [email protected].

J. Changes to this Notice

TeamViewer may, from time to time, make amendments to this notice to reflect the changes in our processing activities.

PRIVACY STATEMENT – BRAZIL

Version as of March 2024

This Privacy Annex for users located in Brazil supplements the information contained in the TeamViewer Privacy Policies located at www.teamviewer.com/en-us/privacy-policy and applies solely to visitors, users and others who reside in Brazil (“consumers” or “you”). We adopt this annex to comply with the Brazilian Data Protection Law Lei Geral de Proteção de Dados Pessoais (Law No. 13,709/2018) (“LGPD”). Any terms defined in the LGPD have the same meaning when used in this annex.

LGPD

On September 18, 2020, the Lei Geral de Proteção de Dados Pessoais (“LGPD”) came into effect for Brazilian residents. In addition to the rights outlined in our Privacy Policies, as a user located in Brazil, you may be able to exercise the following rights with respect to your personal information that we have collected, subject to certain limitations:

  • The right to confirmation of the existence of the processing. You have the right to ask that we confirm whether we process your personal data.
  • The right to access the data. You have the right to access the personal data we hold about you and certain information about how we use it and who we share it with, including information about any public and private entities we have shared your personal data with.
  • The right to correct incomplete, inaccurate or out-of-date data. If you want to correct or revise any of the data we retain on you, you may do so by accessing your account and the information contained within it.
  • The right to anonymize, block, or delete unnecessary or excessive data or data that is not being processed in compliance with the LGPD. Please note that, depending on the request, this may result in a suspension or discontinuation of certain services and may be governed by legal and/or contractual retention guidelines.
  • The right to the portability of data to another service or product provider, by means of an express request. We provide you with the ability to move any of your account data to a third party, at any time.
  • The right to delete personal data processed with the consent of the data subject. You have a right to request the permanent deletion of your data, subject to certain exceptions. However, please note that exercising this right may result in a suspension or discontinuation of services and may also be governed by legal and/or contractual retention guidelines.
  • The right to information about the possibility of not giving consent and about the consequences of the refusal. You have the right to ask us to provide information about the possibility of not giving consent for the processing of your personal data and the consequences of such refusal.
  • The right to revoke consent.

Please note that not all of these rights listed above are absolute, and limitations/exceptions apply in some cases. For example, we may not be able to fully comply with your request if we are bound by certain legal restrictions or contractual requirements, but in those circumstances, we will still respond to notify you of such a decision.

Exercising Data Portability and Deletion Rights
To exercise the data portability and deletion rights described above, please submit a verifiable consumer request to us by contacting us under [email protected], at 1-800-638-0253, or submitting a ticket on our website.

We will need to verify your identity before processing your request. The verifiable consumer request must:

  • We will need to verify your identity before processing your request. The verifiable consumer request must:
  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or a legal representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format
We endeavor to respond to a verifiable consumer request within thirty (30) days. The response we provide may explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

Payment Processor Terms

For orders placed in Brazil, PPRO Payment Services (“PPRO”) may provide you with payment processing services. In such cases, once the registration on the TeamViewer website is completed, the user will be able to choose among the local payment methods that PPRO makes available. The user acknowledges and declares that, before making the purchase, they knew of and had access to the information about the goods and services offered, in addition to the specific conditions related to the user's rights, according to the payment instrument used at the time of purchase fully and unlimitedly exempting PPRO from any liability in relation to the purchase carried out on the TeamViewer website. The user also declares they are aware and agrees to only provide correct and truthful information when making the purchase, fully and unlimitedly exempting PPRO from any responsibility for the data provided.

Changes to Our Privacy Annex

We reserve the right to amend this privacy annex at our discretion and at any time.

Contact Information

If you have any questions or comments about this annex, our Privacy Policies, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under Brazilian law, you may contact us at:

TeamViewer
Attn: LGPD Data Processing Officer Committee
5741 Rio Vista Drive
Clearwater, FL 33760
United States of America
[email protected]
1-800-638-0253

TeamViewer客户数据保护信息表

2023年7月17日版本

本数据保护信息表概述TeamViewer Germany GmbH（TeamViewer德国有限公司），公司地址Bahnhofsplatz 2, 73033 Göppingen, Germany（德国）（以下简称“TeamViewer”或“我们”），如何收集和处理客户的个人数据。

  1. 作为数据处理者进行处理。当您作为客户使用TeamViewer软件和服务时（以下简称“客户”或“您”），且您并非作为自然人完全在个人或家庭活动中使用我们的软件或服务（参见《欧盟一般数据保护条例》，“GDPR”，第2条第2款第c款），TeamViewer将根据GDPR第4条处理个人数据的含义并作为处理者进行处理，而您将作为控制者（GDPR第28条）。作为《TeamViewer数据处理协议》及相关附件（根据需要不时进行修订）的补充，我们在下文中概述我们收集、处理或使用的个人数据以及数据主体在使用我们的软件和服务时享有的权利。

  2. 作为数据控制者进行处理。当我们提供软件和服务时，我们根据GDPR作为数据控制者处理个人数据。有关此类处理活动的信息，根据GDPR第13条、第14条，可在我们的《TeamViewer产品隐私政策》中找到。

  3. 数据处理信息。在使用TeamViewer软件和服务时，我们执行附录1中所述的处理活动，该附录定期修订。在与这些处理活动有关的情况下，我们使用分包商，如附录3所述，该附录定期修订。

  4. 技术和组织措施。在处理个人数据时，TeamViewer遵守GDPR第32条，并实施适当的技术和组织措施，以确保与风险相适应的安全级别，考虑到现有技术水平、实施成本和处理的性质、范围、上下文和目的，以及对自然人权利和自由的不同程度的可能性和严重性的风险。所采取的措施在TeamViewer的技术和组织措施概述中有详细说明（《数据处理协议》（DPA）附录二TOMs），并定期修订。

  5. 处理安全。考虑到处理的类型和TeamViewer可用的个人数据，TeamViewer通过适当的技术和组织措施支持客户遵守GDPR第32至36条，特别是关于处理安全、将个人数据违规通知监管机构、将个人数据违规通知数据主体、数据保护影响评估以及与监管机构磋商的通知。

  6. 设计和默认的数据保护。有关TeamViewer如何通过设计和默认保护个人数据的信息可以在TeamViewer的技术和组织措施概述（附录二TOMs，第6节）中找到。

  7. 协助客户执行数据主体请求。TeamViewer通过适当的技术和组织措施协助客户执行数据主体行使权利的请求。如果数据主体直接联系我们行使根据GDPR第12条等的权利，我们将立即将此请求转发给客户。

  8. 数据主体对TeamViewer的权利。在规定的条件下，GDPR授予数据主体以下权利，数据主体可以根据TeamViewer产品隐私通知中的描述向TeamViewer行使这些权利：

    访问权（GDPR第15条）；
    更正权（GDPR第16条）；
    删除权（GDPR第17条）；
    处理限制权（GDPR第18条）；
    数据可移植性权（GDPR第20条）；
    反对权（GDPR第21条）。

    此外，当我们从数据主体或从其他来源处获取个人数据时，根据GDPR第13条和第14条向数据主体提供信息。

    数据主体可以通过发送电子邮件至[email protected]、通过或以书面形式发送至TeamViewer Germany GmbH，Bahnhofsplatz 2, 73033 Göppingen, Germany（德国） ，联系我们行使其权利。

  9. 数据保护专员。TeamViewer任命一名外部数据保护专员（DPO）。您可通过电邮[email protected]联系数据保护专员。您也可以自由联系对应的监管机构：Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Königstraße 10a, 70173 Stuttgart, Germany（德国）。

  10. 有关安全措施和证书的进一步信息。有关TeamViewer及其合作伙伴的安全和数据保护措施以及我们的证书（例如，ISO 9001、SOC2、SOC3、HIPPA/HITECH和ISO 27001）的更多信息可以在Trust Center - TeamViewer网页找到。