2025年7月10日
TeamViewer Intelligence: Smarter and more efficient IT support
It's time to let our new AI-powered features take care of your routine, time-consuming tasks.
An average IT support session takes about five minutes to document. Multiply by hundreds—if not thousands—and you’ll quickly grasp the clear value of being able to automate this routine task. For larger businesses, it can translate into huge cost savings, reduce your mean time to resolution (MTTR), and take considerable pressure off your IT staff.
As this example shows, AI-powered automation can deliver real value for businesses. And TeamViewer Intelligence is designed to do exactly that. With Session Insights, which automates documentation, and TeamViewer CoPilot, an AI troubleshooting assistant, it empowers teams to work smarter, deliver better support, and find fixes faster. At the same time, Session Analytics delivers deep insights to further optimize your support.
This creates a foundation for support that’s faster, more efficient, and more proactive than ever before. Curious to see if TeamViewer Intelligence is a good fit for your business? Read on for the full story.
In this article:
- The problems faced by today’s remote support teams
- TeamViewer Intelligence: Empowering more efficient IT support
- Summary: Give better support with TeamViewer Intelligenece
The problems faced by today’s remote support teams
Automation offers a solution to many of the challenges faced by today’s IT teams. And topping the list of these challenges are inefficient support workflows. Far too often, IT teams waste time searching for the resources that they need. Think needle in a haystack...
This is compounded by software bloat, which means teams waste more time hopping between different tools and platforms. And ultimately, this just prevents them from delivering exceptional support.
Another key challenge facing today’s IT support teams is the significant time investment in manual work and knowledge transfer. Basically, it takes too long to carry out tasks; and in particular, to do routine tasks (like documentation) or collaborate effectively.
All too often, this means that individuals or teams work in silos, unaware of what colleagues are doing and unable to tap into pre-existing knowledge. The result is that the same issues can be solved for the first time, forever...
Last but by no means least, we have the challenge of today's IT skills gap. Currently, businesses worldwide are struggling with staff impasses, especially in rising fields like AI and augmented reality (AR). As knowledge grows in these fields, there are simply not enough trained professionals to meet demand. And one result is that IT teams are being forced to do more with less.
All these factors lead to a challenging work context for IT support teams—as well as plenty of reasons for lessening their workload.
TeamViewer Intelligence: Empowering more efficient IT support
And that’s where TeamViewer Intelligence comes in. Created for the ROI-focused IT decision-maker as much as the overworked IT support expert, the suite of features is designed to counteract the main challenges faced by today’s support teams, as well as drive efficiency at an organizational level. Now let’s look at its individual features.
Session Insights
Session Insights automates support case documentation with highly detailed summaries that track exactly what was done to resolve a session. Tapping into this growing bank of session summaries, support agents can easily see how past issues were solved.
At the same time, they can share their knowledge much more easily and tackle a growing number of support cases. The result, ultimately, is time back to focus on what they do best: providing excellent remote support.
TeamViewer CoPilot
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Troubleshooting a high volume of remote support cases, valuable time is often lost switching between apps, looking things up, and doing the work needed to even start fixing the problem at hand. TeamViewer CoPilot does away with this unnecessary work by arming you with Google’s powerful LLM Gemini, alongside real-time context, and historical data—all within your support session.
Think of TeamViewer CoPilot as your IT support agents’ supporter. It understands system data in real time and offers recommendations based on live metrics and historical behavior. This cuts tool hopping and streamlines workflows, empowering them to deliver faster and more efficient support. With it, every troubleshooting session becomes a guided, data-driven success story.
Session Analytics
Building on the knowledge generated by Session Insights, Session Analytics delivers reporting dashboards to give you deep insights into your support. What’s your team working on? What are the annoying, recurring issues? How is the hardware performing? Session Analytics gives you an overview of this information so you can get your team working optimally.
Today’s support environment is pressured and faced with many challenges. This makes automation essential. TeamViewer Intelligence delivers the tools IT teams need to meet modern challenges head-on: reducing manual tasks, breaking down silos, and improving support outcomes.
With AI-powered features like Session Insights, TeamViewer CoPilot, and Session Analytics, it empowers teams to work more efficiently and with greater impact. So, when you’re ready to transform your remote support, TeamViewer Intelligence is here to show you how.
The same trusted TeamViewer solutions. But smarter.
Resolve issues faster and reduce pressure on your support team by using data to make smarter, more informed decisions.
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