Subscribe

2025年9月10日

Defining success for CISOs: Secure, unified IT management

Reduce risk and accelerate incident response with a unified, modern platform built for CISOs.

 

Connect and support people

Insights overview

Can you prove your security investments are reducing risk—or are fragmented tools and manual processes creating blind spots as your enterprise grows?

For CISOs, “better” means centralized visibility, secure control, and measurable outcomes made possible by unified IT management. But many security leaders still struggle to demonstrate ROI while managing tool sprawl, remote workforces, and rising compliance demands.

This article outlines how top CISOs are delivering measurable improvements in security and compliance by consolidating platforms and automating workflows—with a special focus on TeamViewer’s integration with ServiceNow.

Why centralized, secure IT management matters now

The risk landscape is changing fast. As hybrid work becomes the norm and regulatory requirements tighten, many enterprises still rely on fragmented tools—leading to slower incident response, blind spots, and audit risk.

According to Cycode's 2025 ASMP Report, organizations using unified platforms report:

  • 90% report a significant improvement in their ability to manage risk.
  • 97% have seen a positive impact on collaboration.

TeamViewer’s integration with ServiceNow strengthens this model by combining:

  • Secure remote support
  • Proactive endpoint management
  • AI-driven session documentation

This unified approach ensures visibility and control across every remote session—closing audit gaps and supporting security compliance across the business.

Top challenges for CISOs include:

  • Siloed tools that delay detection
  • Manual processes that slow response
  • Limited audit documentation
  • Friction in hybrid workforce support

Unified platforms powered by automation and AI help solve these problems—especially when paired with native ITSM integration.

Defining “better” for CISOs—unified solutions and measurable outcomes

For today’s CISOs, “better” means:

  • Centralized dashboards
  • Secure remote access
  • Automated workflows
  • Transparent, audit-ready reporting

TeamViewer’s integration with ServiceNow combines TeamViewer Tensor and DEX capabilities to deliver all of this from a single interface. This includes:

  • AI-powered session summaries
  • Real-time analytics
  • Knowledge capture and retention for onboarding and training

“With a unified platform, we reduced support tickets by 25% and cut audit prep time in half.”
—Enterprise CISO

This shift enables CISOs to improve visibility, respond faster, and reduce risk—all while simplifying operations. And contrary to conventional thinking, tool consolidation reduces complexity by eliminating redundant systems and workflows.

Learn more: Operation integration: Don’t lose time to app complexity

Practical steps to achieve centralized, secure IT management

Here’s a clear four-step path for CISOs:

1. Assess your tool stack

  • Identify redundancies and gaps.
  • Eliminate tools that add friction or lack value.

2. Map integration needs

  • Prioritize compatibility with ITSM, SIEM, and compliance systems.
  • Look for proven integrations like TeamViewer’s in ServiceNow, Microsoft Teams, Intune, and Salesforce.

3. Prioritize automation and AI

  • Choose platforms with built-in automation.
  • Use AI to document sessions and capture knowledge.
  • Reduce manual effort and scale operations.

4. Evaluate audit readiness

  • Ensure detailed audit logs, SOC 2 certifications, and support for broad endpoint coverage.
  • Validate the ability to export AI-generated documentation for compliance and training.
  • Example: A financial services CISO replaced legacy remote tools with Tensor integrated into ServiceNow. The result:
  • Closed visibility gaps
  • Improved audit readiness
  • Reduced incident response times
  • Unified support across remote teams

Track KPIs such as:

  • Incident response time
  • Audit outcomes
  • Ticket volume
  • Session documentation quality

Integrated IT platforms provide this data in real time—making ROI and risk reduction easy to demonstrate to the board.

Read more: Henkel relies on TeamViewer to streamline IT support for 60,000 devices worldwide

Centralized, secure IT management delivers measurable outcomes

For CISOs, the goal is clear: practical, unified solutions that deliver visibility, control, and compliance.

By integrating Tensor and DEX into ServiceNow, organizations can:

  • Document every remote session automatically
  • Share insights with knowledge experts
  • Enhance onboarding, training, and compliance

The future belongs to CISOs who modernize legacy tools and build AI-driven, outcome-focused strategies. And integration can play a decisive role in this.

Ahmed Elattar

Senior Technical Product Marketing Manager at TeamViewer

Ahmed Elattar is a Senior Technical Product Marketing Manager at TeamViewer focused on the go-to-market strategy for Tensor, TeamViewer’s enterprise remote connectivity solution. He has over a decade of experience in the enterprise software space and holds a PhD in Engineering and Change Management.

Frequently asked questions

What visibility gaps do fragmented tools create?
They slow detection, increase audit risk, and reduce transparency. Unified platforms restore end-to-end control.

How can CISOs demonstrate measurable risk reduction?
Track MTTR, audit performance, and operational KPIs. Unified platforms and AI-generated documentation make reporting simple.

What are the key criteria when choosing a unified platform?
Look for:

  • Deep ITSM integration
  • Robust audit trails
  • Compliance certifications
  • Automation and AI-powered documentation
  • Multi-endpoint support  

Act now to secure your IT operations

Explore more insights