隐私政策

一般隐私政策
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TeamViewer SE Privacy Notice

TeamViewer一般隐私政策

2022年10月版本

TeamViewer Germany GmbH（TeamViewer德国有限公司）及其关联集团公司非常重视保护您的个人信息。个人信息是指与已识别或可识别的自然人有关的任何信息，如姓名、地址、电子邮件地址、IP地址或用户行为等。本隐私政策（“《一般隐私政策》”）为您提供与管理我们之间的合同关系——如《最终用户许可协议》（EULA；以下简称“《用户协议》”）或其他相关协议中所描述和定义——相关的个人信息处理讯息，以及在所有其他情况下（如您与我们联系时）的个人信息处理讯息。

除本《一般隐私政策》外，请参考我们的各项《产品隐私政策》以了解您所使用的各类TeamViewer产品的相关详细信息，如TeamViewer Remote Access and Support（TeamViewer远程访问和支持）、Frontline、IoT、TeamViewer Meeting（原blizz产品）、Assist AR、Remote Management、Servicecamp等产品。

A. 控制者

TeamViewer Germany GmbH (TeamViewer德国有限公司；下称“TeamViewer”), 公司地址为Bahnhofsplatz 2, 73033 Göppingen, Germany（德国），作为《欧盟通用数据保护条例》（“GDPR”）定义的数据控制者（GDPR第4条第7款）——或根据其他适用的当地法律法规所定义的自主决定处理目的、处理方式的个人信息处理者（本《一般隐私政策》中凡援引GDPR处，均亦可作为其他适用的当地法律法规的同款或内容相近的相关规定的援引，下同）——负责处理由我们自主确定处理目的和方式的个人信息。

B. 数据保护专员

TeamViewer任命Hauser女士为对外的数据保护专员，可通过电邮[email protected] 或致信TeamViewer Germany GmbH，for the attention of the Data Protection Officer （转呈数据保护专员），Bahnhofsplatz 2, 73033 Göppingen, Germany（德国）与其联系。

C. 个人信息的类别，以及处理的目的和法律依据

C.1. 当您访问我们的网站时

TeamViewer须处理相关个人信息以顺畅运行我们的网站并使您能够无障碍地访问我们的内容，以及为市场营销和重新定向的目的设置某些cookies。我们这样做是为确保当您访问我们网站时能有最佳用户体验，避免遇到技术问题和故障。此外，我们希望确保在我们的网站上为您提供最适合的相关内容，为此我们可能需要参考相关个人信息，如您的浏览器的语言设置或您访问我们服务时的国家。当您访问TeamViewer网站时，我们通常会收集IP地址、请求日期和时间、时区、请求内容、数据量、浏览器信息、您的来源国以及您的操作系统等您的服务器向我方服务器传送的信息。

以上个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项）或基于您的同意（GDPR第6条第1款 c) 项及第49条第1款a）项）。

关于在网络分析和市场营销活动中个人信息的收集和处理以及Cookie的使用，请参考我们的《Cookie政策》。

C.2. 当你与我们互动时

当您联系我们时（例如：通过在线联系表单、社交媒体、电子邮件、我们网站上的聊天功能或通过电话联系），我们将收集和处理您所提交的个人信息，如您的姓名、电子邮件地址、国家、工作职位、电话号码、公司信息（包括公司规模）、主题、您的问询描述内容等。前述数据收集可能由第三方供应商协助我们完成，例如，帮助我们提供特定的登陆页面或网络表格或组织网络研讨会（见下文D节）。我们将使用收集到的信息与您联系，回复您的请求，或根据请求类型和处理信息的法律基础向您发送广告信息。

在具体情况下，我们会基于您的同意、或为履行我们的合同义务、或为维护我们的合法权益、或为我们必须遵守的法律义务而处理个人信息。

了解更多

1. 当您通过网站聊天功能或电话联系我们时

如果您通过我们的网站聊天功能或电话联系我们，我们可能会处理您的姓名、电话号码、TeamViewer ID、咨询类型和您提供给我们的其他信息。如果您在工作时间以外联系我们，我们可能会储存您的信息，以便尽快回复您。我们需要处理您的个人信息，以使我们能够正确回应您的请求。

在一些国家，我们使用语言助手VoiceBot服务，客户通过电话提出的请求将由我们的内部程序进行自动化处理，并为您在我们的系统中自动创建工单。

以上个人信息处理的法律依据基于您在签订合同前提出的要求（GDPR第6条第1款b)项）或为订立合同的目的。

请注意，在某些情况下，我们可能会为了保证服务质量和进行培训的目的，对您和我们员工之间的电话进行录音。也可能会有专门的教练员和培训师陪同我们的员工，旁听这些电话。我们会在进行这方面的任何活动之前（例如在通话前或通话期间）通知您，并征求您的同意，以及告知您有关处理的其他细节。

2. 当您提交在线支持工单时

如果您使用我们的在线客服工单系统提交关于您的TeamViewer产品或其他类似请求的工单（例如，更新您的联系信息、请求解约或续约、商业使用、技术问题、恢复试用期、盗用许可证密钥等），我们可能会根据请求类型，处理您的姓名、电子邮件地址、TeamViewer ID、许可证密钥、账单号码以及您提交的与工单相关的任何其他信息，这可能包括您的电话号码、国家、提交工单原因、汇编连接历史的日志文件、IP地址和您使用TeamViewer产品的信息，我们会在每种情况下分别告知您为解决您的请求所需要的信息。有时，我们的员工可能会远程连接到您的设备，帮助您解决存在的问题。

我们使用我们的工单系统来实现我们的业务目的，用来验证用户身份、为我们的付费客户和免费用户提供服务解决方案。

以上个人信息处理的法律依据基于我们与您的合同关系（GDPR第6条第1款b)项）。

3. 当你向我们要求报价或演示时

如果您要求对我们的产品进行报价或演示，TeamViewer将收集并处理您提交的相关信息，如您的姓名、称呼、地址、电子邮件地址、公司、电话号码、国家和产品问询信息。我们还可能将部分或全部信息存储在我们的客户关系管理系统中，该系统由第三方服务供应商提供（见下文D部分）。我们需要为此处理您的个人信息，以便对您的请求作出适当的回应。

以上个人信息处理的法律依据基于您在签订合同前提出的要求（GDPR第6条第1款b)项）或为订立合同的目的。

4. 当你参与一项调查时

如果您参加一项由TeamViewer进行或发起的调查，我们可能会收集和处理您的姓名、电子邮件地址和用户体验、以及您在调查中提交给我们的其他个人信息。部分调查可能在匿名基础上进行，另一些则可能包含个人信息。在每项调查中，我们会分别告知您收集和处理的其他个人信息。当然，参与我们的任何调查都是基于自愿的原则。

如果您参与我们的调查，我们可能会处理您的个人信息，以分析用户体验并改进我们的产品。

以上个人信息处理的法律依据基于您的同意参与调查（GDPR第6条第1款a) 项），您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。

5. 当你参加抽奖活动时

我们可能不时提供参与我们的抽奖活动的机会。为此我们将根据开展抽奖活动的需要，特别是为了根据各抽奖活动的条款和条件选择赢家，处理您的个人信息。我们将分别告知您在各个抽奖活动范围内收集和处理的其他个人信息。

以上个人信息处理的法律依据基于您的同意参加抽奖活动（GDPR第6条第1款a) 项），您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。

6.当你下载我们的白皮书时

如果您下载我们的白皮书时，我们可能会处理您的姓名、电子邮件地址以及白皮书下载的表格中所示的其他信息。如果您对我们有关产品、服务或一般技术更新的免费白皮书表示兴趣，我们会征求您的同意订阅我们的通讯。你可以在任何时候通过使用每份通讯中包含的退订链接来取消接收我们的此类通讯。

以上个人信息处理的法律依据基于您的同意（GDPR第6条第1款a)项），您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。

7. 当你参加我们的网络研讨会时

我们可能不时向我们的客户、用户和公众提供关于我们的产品、技术更新或我们与各合作伙伴的合作的网络研讨会。如果您注册参加我们的网络研讨会，我们可能会处理您的姓名、职位、电子邮件、电话号码、国家、公司和其他信息，具体取决于各网络研讨会的内容。我们可能会将您加入订阅以发送网络研讨会有关的通讯。您可以在任何时候通过每一封通讯邮件中包含的退订链接来退订，以停止从我们处接收此类通讯。

以上个人信息处理的法律依据基于我们与您的合同关系（GDPR第6条第1款b)项），履行我们的合同义务以使您在注册后参与网络研讨会；或基于您对接收广告信息的同意，您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。

8. 当你在社交媒体上联系我们时

如果您访问我们的任何社交媒体（如Facebook、Instagram、LinkedIn、Xing）或给我们留下评论或问题，我们可能会处理您的社交媒体用户名、您的电邮地址、您与我们互动的内容（如点赞、分享、聊天、文件等）以及您在我们页面留下的任何其他个人信息。也请参考相关社交媒体平台的隐私政策：

Facebook: https://www.facebook.com/policy.php
LinkedIn: https://www.linkedin.com/legal/privacy-policy
Instagram: https://help.instagram.com/519522125107875
YouTube: https://policies.google.com/privacy
Xing: https://privacy.xing.com/en/privacy-policy

我们维护社交媒体页面是为了与世界各地的客户和免费用户保持联系，分享有关TeamViewer产品和服务的新闻和更新，向感兴趣的各方提供最新讯息。

以上个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项），在合理范围内处理您自行公开的信息。

9. 当您要求了解我们如何处理您的个人信息时（数据主体要求）

如果您提交客服工单要求我们提供关于您的个人信息处理的相关讯息，我们可能会处理您的电子邮件、TeamViewer ID以及其他信息，以便初步识别您的身份，以及在我们可识别您的情况下，收集我们持有的关于您的个人信息情况，并按照GDPR的规定以有序的方式提供给您。在回答您的询问的范围内，我们可能会处理我们的产品隐私政策中确定的任何种类的个人信息。在这种情况下，处理的目的是为了回答您的问询，并遵守我们的法律义务。

以上个人信息处理的法律依据为遵守我们的法律义务（GDPR第6条第1款c) 项）。

C.3. 当你参加我们的社区时

如果您想加入TeamViewer的社区，您必须注册和/或用您的TeamViewer账号登录，例如您的电子邮件地址、您的名字和密码。注册后，您将能够与社区的其他成员以及我们的员工进行互动。

了解更多

在TeamViewer社区，您可以对TeamViewer的活动和产品在不同主题下发表评论。关于您在TeamViewer社区的评论或帖子，我们可能会存储您的姓名/用户名（取决于您的选择）、电子邮件地址、IP地址、帖子内容和您提交的其他信息。此外，我们收集和处理关于您的评论的额外信息，例如，您发表的评论数量、其他成员对您的评论的反应或您的评论的价值，以便给TeamViewer社区成员提供奖励。TeamViewer将不时回应您的评论，为您提供相关问题的更多信息（例如为您提供技术解决方案、法律信息等）。

您的评论将在相关的主题部分发表，显示你的用户名为作者。请注意，您的评论是可以公开访问的，并且会出现在搜索引擎中。因此，在发表评论之前，请仔细考虑您所发表的内容。此外，我们建议您使用假名而不是您的真名。 TeamViewer的社区帮助我们实现商业目的，即通过一个开放的平台帮助产品用户，在这个平台上分享和解决各种问题、经验和改进。为此我们处理您的个人信息，以便了解哪些主题与我们的用户相关度最高，帮助我们设计出用户友好和内容有趣的网站。

TeamViewer也处理您的个人信息，以便在第三方投诉您的社区评论内容时我们能够进行处理。在此情况下，TeamViewer需要能够联系到您。您发布的任何评论也可能被TeamViewer对照社区使用条款进行分析（例如为了奖励社区用户行为的目的）。

以上个人信息处理的法律依据为基于我们与您的合同关系（GDPR第6条第1款b)项），即社区用户协议，以及基于我们的合法权益（GDPR第6条第1款f)项），在合理范围内处理您自行公开的信息。

C.4. 当你与我们建立合同关系时

当您代表您的公司或雇主购买我们产品的许可证时，我们可能会处理某些个人信息，以便与您的公司或雇主签订合同。在此过程中，我们可能会处理您的个人信息以及公司的信息资料，并处理付款。我们依靠经认证的支付服务商的服务来处理您的付款，并可能根据适用法律进行制裁或欺诈检查，以及保护我们的商业利益。

在合同关系期间，我们也可能处理您的个人信息（例如，您的电子邮件地址、地址、您购买的产品等），以便向您提供账单、合同信息以及关于我们的活动和产品的最新信息。

以下是我们可能处理与您购买许可证有关的个人信息的适用情况。

了解更多

1. 处理购买

当您通过我们的网店或我们的销售代表为您的公司或雇主购买许可证时，我们可能会处理您的称呼、姓名、头衔、公司名称、地址、电子邮件地址、国家、付款细节以及其他订单详情，以便向您提供购买的许可证并按要求签订合同。我们还将处理相关信息(包括支付标记，该标记由我们的支付服务商提供，作为交易的记录)以支持支付处理。我们在开具账单时，将收集和处理相应的信息，如账单编号、支付价款、货币、账单日期和税号（例如，增值税号）。

在每笔交易中，我们可能会与相应的支付服务商交换您的姓名、支付标记、公司信息、支付方式、联系方式和其他相关信息。根据客户的位置，可能会使用不同的支付服务商（Adyen或PPRO）；您的数据也可能与PayPal和您各自的银行共享，以便处理付款。这些信息对于交易的完成是必要的。我们只接收用于处理初始和再次交易的支付信息，以及来自于取消和退款加密的信息。

请注意：我们并不处理任何明确的支付细节，如您的信用卡号码等。我们仅会就此收到加密的信息。如果您没有按照《用户协议》的终止条款终止与我们的协议，我们将要求使用初始付款的支付标记或交易ID，由相关的支付提供商执行再次付款（例如，通过您最后使用的相同的信用卡或SEPA付款细节）。只有在您（或您的公司）明确同意我们这样做的情况下，我们会为SEPA借记任务储存您的付款细节。

如果您通过我们的合作伙伴（经销商或分销商）购买了许可证，他们将把他们在您购买时收集的个人信息传给TeamViewer。我们将使用这些数据来处理您的购买，并持续向您提供我们的服务。

以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

2. 管理与您/您的公司与我们的合同关系

一旦您购买了许可证，我们将创建一个相应的许可证密钥，并将其与您的许可证开始和到期日期的信息一起添加到您的TeamViewer账户中，您将被要求创建该账户（关于创建TeamViewer账户时收集和处理的任何数据，请参见我们的产品隐私政策）。

在合同关系存续期间，我们可能会处理一些个人信息，以回应您的要求或询问，例如，更新联系信息、开具/重新开具发票、发送付款提醒、创建信用票据、一般客户沟通、入职文件等。在任何购买过程中收集的数据将被储存并在我们的客户关系管理系统中进一步处理，该系统由第三方服务供应商提供便利（见下文D节）。

在您下了订单之后，您将收到一个链接来激活客户门户（Customer Portal），您可以使用您关联TeamViewer管理员帐户的电子邮件地址创建客户门户的帐户。客户门户由 TeamViewer提供以方便您或您的公司对许可证和合同进行管理。在那里，您可找到有关当前订阅、账单、付款和统一管理TeamViewer许可证和合同的其他相关信息。

我们也可能不时地通过电子邮件或产品信息服务与您联系，通知您关于我们的《用户协议》、隐私政策、产品更新、安全更新等方面即将发生的变化。在此过程中，我们可能会处理您的姓名、电子邮件、产品信息（例如您在使用的TeamViewer版本）以及您的TeamViewer ID。

为了管理欠债和未付账单，TeamViewer使用第三方债务催收机构的服务。为此目的，TeamViewer可能会将您的姓名、公司名称、地址、未付债务和其他相关的合同信息转移给收债公司。我们目前与Creditreform Göppingen Engelhardt KG在这方面合作。

以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

3. 就您对免费版软件的使用与您联系

如果您根据我们的《用户协议》条款为您的个人和非商业目的使用我们的免费版软件，我们保留通过技术手段审核您的使用情况的权利，以评估您的使用模式是否符合规定的使用范围，从而符合所选择的许可类型（尤其是否符合使用免费版的条件），并检测您是否超出了合同约定的使用范围。此外，我们可以在任何时候要求您提供关于您的实际使用范围和/或使用模式的自我声明。

前述分析将尽可能基于匿名数据进行（例如，我们会使用您的设备ID和我们与您的TeamViewer设备ID连接的数据，而不是使用可立即识别的个人信息，如您的姓名或电子邮件地址）。

我们处理您的个人信息以确保我们的软件按照《用户协议》的规定而被使用，预防被滥用和侵权，因此以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

4. 为遵守我们的合规义务

为了遵守法律合规要求，我们对每个客户进行制裁名单检查，在此期间可能会处理以下个人信息：姓名、地址、电子邮件、电话号码以及各自的纳税编号。个人信息将与德国和欧洲当局提供的制裁名单进行核对。

以上个人信息处理的法律依据为遵守我们的法律义务（GDPR第6条第1款c) 项）。

5. 进行欺诈和安全检查

除制裁名单检查外，我们还可能进行某些反欺诈和安全检查。其目的是排除欺诈活动，保护我们自己以及我们的其他客户。在此过程中，可能会处理以下个人信息：姓名、公司名称、公司地址、电子邮件、电话号码、IP地址、设备指纹、购买细节。

我们利用外部工具，在预先配置的规则和模式的帮助下，检测任何欺诈活动。被识别并确认为欺诈的购买行为将被储存在我们的系统中，以防止未来的欺诈性交易。

这种处理的目的是检查并确保不与欺诈行为者和公司建立业务关系，如果有必要，及时终止这种关系。TeamViewer有合法权益保护其业务、用户和客户免受不良行为者的欺诈和影响。

以上个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项，GDPR Rec 第47条和第71条）。

C.5. 当我们联系您时

我们当然有兴趣与我们的客户和用户，以及合作伙伴和供应商保持联系，以便让您了解相关的新闻、更新、合同信息，并向您提供我们的营销通讯和信息。在此过程中，我们可能会处理您的姓名、电子邮件、您的TeamViewer ID和其他联系信息。

以下您可知悉关于此种情况的详细信息，以及为此所处理的相关个人信息和适用的法律依据。

了解更多

1. 通过社会媒体渠道与您联系

我们或我们的员工可能不时地通过各种社交媒体渠道与您联系，以询问您对我们的产品和服务的兴趣。如果您对我们的询问作出回应和/或表现出兴趣，我们可能会处理您的姓名、公司信息、您的联系方式以及您可能感兴趣的服务内容。

关于LinkedIn Sales Navigator的更多信息，请参考此链接。关于LinkedIn如何处理你的个人信息的信息可以在其隐私政策中找到。

当我们通过多种渠道与潜在客户进行联系时，个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项），或基于与您建立合同关系的需要（GDPR第6条第1款b)项）。

2. 关于状态页面与您联系

如果您订阅了我们的状态页面，我们将处理您的电子邮件地址以便根据您的要求来通知您我们的系统事件、预定维护和运行状态。

以上个人信息处理的法律依据是基于您的同意（GDPR第6条第1款a) 项）。

3. 通过电子邮件（通讯）和产品内的信息与您联系

如果您注册了我们的通讯（市场、产品以及我们的新闻发布），购买了TeamViewer产品的许可证，或者作为注册用户使用我们的免费软件版本，我们可能会处理您的电子邮件地址，以便向您发送我们的通讯。这也适用于当您报名参加免费网络研讨会、下载免费白皮书、要求获得或续展产品试用期、或参与我们的抽奖活动。

通过我们的时事通讯电邮，我们希望向您提供与您最相关和最感兴趣的信息。为此，我们（由我们的数据处理商Inxmail GmbH协助）可能会跟踪您对我们发送的电子邮件的反应和互动（例如，您是否打开通讯，点击文本和图像链接或显示电子邮件中包含的图像）。

如果您注册了我们的时事通讯，TeamViewer会处理您的个人信息，以便向您发送时事通讯电邮。向您的电子邮件地址发送通讯的是基于您的同意（GDPR第6条第1款a) 项）。您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。请使用每封通讯邮件中提供的退订链接或联系[email protected]。

如果您已经购买了许可证，或作为注册的免费用户使用我们的软件，我们将根据《德国反不正当竞争法》第7条第3款（或其他适用法律的相关规定） of the German Anti-Unfair Competition Act，征求您的同意为您订阅我们的时事通讯，使您获取相关讯息（如与您购买的产品类似的产品信息）。您可以在任何时候使用每封通讯邮件中附带的取消订阅链接或联系[email protected]拒绝接收此类通讯，我们不会为此收取任何额外费用。

追踪您和其他人对我们通讯的反应和互动，有助于我们提供对您最有用的内容，并分析和评估我们营销工作的有效性。以上个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项）并基于您的同意（GDPR第6条第1款a)项），您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。

除了我们的电邮通讯外，我们可能会不时通过产品内的信息服务与您联系，通知您我们的新优惠、折扣和您可能感兴趣的额外服务。

如您是许可证订阅用户，您可以在您的软件中禁用产品内的信息服务，或您也可电邮至[email protected]与我们联系以取消前述服务。

C.6. 当我们分析个人信息时

在特定情况下，TeamViewer可能会将您在以上第C.2至C.5节所述活动过程中提供的部分信息与我们内部掌握的信息结合起来进行分析，例如，对我们软件产品的使用情况，最近购买情况，或者如果用户最近开始试用我们的某个产品（包括您在试用期间使用该产品的信息）。TeamViewer进行上述分析是为了帮助我们决定是否、何时及采用何种方式通知客户和用户或与其取得联系。在此目的是以最合适的方式（可能是产品内发送的信息、电子邮件通信或电话联系等）传达关于我们产品的相关信息。

TeamViewer还使用收集到的信息，以确定内部工作项目的优先级次序，并更有效地设置流程。另外，这些分析将帮助我们预测以及回顾性地评估市场和销售工作的有效性，该等分析和报告大多基于综合数据进行。

前述分析和数据处理将尽可能基于匿名数据来进行（例如，我们会使用谷歌分析工具客户端ID和其他非个人化的cookie数据，或是与您的设备ID相关联的数据，而不是使用直接识别的个人信息，如您的姓名或电子邮件地址）。

此外，TeamViewer还可能分析一些与我们的免费版软件有关的个人信息，如C.4.3节所述。

为分析和资料汇总之目的处理个人数据的法律依据为履行合同或签订合同之前的处理（例如，当您联系我们的销售团队并要求获得演示产品时）（即GDPR第6条第1款b)项），和/或我们的合法权益（例如，当我们试图了解您可能最感兴趣的有关我们产品的信息，确定是否与您联系以及如何以最佳方式与您联系时）（即GDPR第6条第1款f)项）。需要您同意的数据处理活动基于GDPR第6条第1款a)项及第49条第1款a）项。

了解更多

在这方面，TeamViewer可能会结合并对以下数据进行各种分析。

您提交给我们的信息（例如，在与我们的销售和支持团队联系、要求报价或提供反馈时），以及更普遍的，您与我们的沟通渠道的互动（例如，电话的元数据，如您在什么时间拨打了哪个个性化号码，或与我们的销售和支持团队的电子邮件通信，或您提交票据的历史以及如何处理它们）。
您在使用我们的产品时产生的信息（如产品使用数据，或您的连接类型和频率的数据），如我们的产品隐私政策中所述。
客户信息，如公司名称、职位、账户信息和购买历史（例如，许可证信息），以及你是否开始试用、你是否参与我们的网络研讨会等信息。

基于分析的结果，TeamViewer可能：

通过电子邮件与您联系，如向您提交的电子邮件地址发送我们的定期通讯（例如，向作为我们的客户的您发送促销材料，或邀请您参加C.2.4节所述的客户满意度和其他调查）；或
使用您提交的电话号码打电话（例如，在您要求的产品试用期间或到期后，或跟进您向我们提出的反馈或咨询）；或
进行有针对性的广告宣传，以告知您我们产品的变化或改进、全新的产品，或向您提供如何最好地使用我们产品的提示以及其他有用的信息（例如，关于折扣、免费或赠品）；我们可能在我们的网站、我们的产品和应用程序内或第三方网站和应用程序上这样做。

C.7. 当您是我们的合作伙伴、转售商或分销商时

如果您是我们的合作伙伴、经销商或分销商，我们可能会处理您的姓名、您的职位、您的公司以及联系方式，以便管理与您的合同关系，并为您提供有关我们产品的最新信息和更新。在整个合作过程中，您的个人信息将由我们各部门的员工（例如，采购部、人力资源部、信息技术部等）处理。在这方面，我们也可以通过我们的合作伙伴门户网站处理您的个人信息。

此外，我们可能会处理和存储与我们的合作伙伴认证计划有关的您的个人信息。

我们需要处理您的个人信息，以履行我们之间的合同关系。

以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

C.8. 当您是我们的供应商时

如果您是我们的供应商，我们可能会处理您的姓名、您的职位、您的公司以及联系方式，以便分别管理与您、您的公司的关系。在整个合作过程中，您的个人信息将由我们各部门的员工（例如，采购部、人力资源部、信息技术部等）处理。

我们需要处理您的个人信息，以履行我们之间的合同关系。

以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

C.9. 当我们从第三方收到您的个人信息时

我们可能会不时从第三方收到您的个人信息，如您的姓名和您的联系方式，例如从活动组织者、各种贸易展览会组织者、合作伙伴网站、我们的集成合作伙伴（例如，Salesforce、Microsoft、SAP等）和类似机构。转移以及随后处理个人信息的目的，在大多数情况下是为了营销，以及我们希望通过我们的产品和服务向更多的人提供服务。在处理任何个人信息之前，我们总是确保有适当的法律依据（例如，您的同意）。

以上个人信息处理的法律依据是您的同意（GDPR第6条第1款a)项) 或基于与您的合同关系（GDPR第6条第1款b)项）。您可以在任何时候撤回您的同意，但不影响撤回前基于同意已进行的个人信息处理活动的效力。

D. 信息收取方

我们管理、维护和进一步发展TeamViewer网站、产品和服务的员工可能会访问您的个人信息。为此，TeamViewer有强大的技术和组织安全措施来保护个人信息，防止未经授权披露给第三方，并确保只有在其工作范围内行事的相关人员，在访问您的任何个人信息时有必要知道的利益，才能访问他们有足够许可的数据。

此外，我们利用外部服务提供商的服务（例如，微软、亚马逊网络服务、Inxmail GmbH、Cloudfare等），以及我们在全球的集团网络（例如，TeamViewer在希腊、美国、澳大利亚、奥地利、日本等国的子公司）。

所有提到的第三方供应商和这些供应商的雇员都可能通过他们提供的服务获得个人信息。

TeamViewer谨慎地选择所有第三方服务供应商，让他们承担保密义务，并根据GDPR的标准（如适用）与他们签订数据处理协议。如果您对我们使用的第三方有任何疑问，请联系我们，[email protected]。

TeamViewer通常不会将您的个人信息转移到欧盟和/或欧洲经济区之外。然而，该规则也有一些例外，其中包括从欧盟以外——例如澳大利亚、美国和亚美尼亚——提供的集团内部服务的数据传输。

每当TeamViewer将您的个人信息从欧盟或欧洲经济区转移到没有欧盟认可的适当数据保护水平的国家时，我们将采用保障措施来充分保护您的个人信息。特别是，我们将与相应的实体签订示范合同。请参考此链接，以获得关于向欧盟或欧洲经济区以外的处理者转移个人信息的标准合同条款的进一步信息。

了解更多

如果您使用我们的产品，通过联系、支持和反馈功能联系我们，及/或要求获得报价，负责相应服务的TeamViewer员工将获得您的个人信息。除了TeamViewer员工，您的个人信息可能由第三方服务提供商的员工处理，他们协助我们处理您的请求，例如在您使用我们网页上的聊天功能与我们通话时（如外部的呼叫中心代理），或通过某些网站登陆页面提供的表格联系我们（如网页提供商的员工）。
如果您在TeamViewer社区或博客中发表评论，您的评论内容和名字/用户名会公开出现，并可能出现在搜索引擎中。除了TeamViewer员工，托管服务提供商的员工可能会收到我们的《一般隐私政策》第C.3节所述的您个人信息。
如果您购买了TeamViewer产品，TeamViewer负责处理此类交易的员工将获得您的个人信息。我们还使用第三方支付标记提供商的服务，分别是PPRO Latin America GmbH和Adyen N.V.。为了防止欺诈，您的个人信息也可能由反诈欺软件为我们进行处理。
在为您托管和处理您的个人信息时，我们可能会使用某些委托处理商，例如Anexia Internetdienstleistungs GmbH、Amazon Web Services、IBM Deutschland GmbH、Google Ireland Ltd.、TeamViewer Austria GmbH等。
如果TeamViewer向您提供加入我们与第三方合作进行的活动、竞赛、预约或合同协议的机会，我们可能会将您的个人信息提供给第三方。在这种情况下，您会被特别告知有关信息提供给第三方的情况。
对于网络分析和（再）营销活动，我们依靠一些第三方提供商的服务，其将代表我们处理个人信息，更多详细解释请参见我们的《Cookie 政策》。
最后，TeamViewer使用外部第三方服务提供商来帮助运营其业务，如IT运营和维护服务提供商，（云）存储服务提供商和（云）协作工具的提供商，例如亚马逊网络服务和微软（Dynamics 365、Azure）。

作为一家全球性公司，我们可能会收到需要翻译的其他语言的查询要求。在此情况下，我们的员工可能使用第三方翻译工具来处理您的查询要求。因此您可能需要避免将个人信息输入您的查询要求的主题行和描述部分。

E. 保留数据

一旦您撤回同意，或更普遍的情况，一旦处理您的个人信息的目的不复存在，您的个人信息将被删除。因此，具体保留期限将取决于个人信息的类别和处理目的。在某些情况下，我们应法律要求在一定时间内保留个人信息，例如，为记账、处理账单和付款等目的可保留长达10年，我们也可能需要储存个人信息以保护我们自己的合法利益，例如，支持工单的数据或CRM数据可保留长达3年（法定时效期限）。一旦超过以上期限，且处理个人信息不再满足任何目的，我们将根据数据保护义务删除或匿名化这些数据。

F. 法定/合同要求

您可以选择不向我们提供您的个人信息或提供不完整的个人信息。但请知悉您在此情况下可能无法与我们建立合同关系或得到充分的支持，也可能无法使用我们网站的所有功能。

G. 你的权利

您可以通过书面形式或电子邮件与我们联系，[email protected]，以便在适用的法律规定范围内行使以下权利。

根据第13条和第14条，您有权要求获得有关您的个人信息处理的信息（知情权；GDPR第 13条和14条）。
您可以要求访问您的个人信息，也可以要求获得您的个人信息的副本（访问权；GDPR第15条）。
您可以要求我们补充、纠正或删除您的个人信息（纠正权，GDPR第16条；删除权，GDPR第17条）；纠正权还包括对不完整的个人信息进行补充的权利，包括通过提供补充说明。
您可以要求我们限制对您个人信息的处理（限制处理权，GDPR第18条）。
您可以要求以有序的、常用的和机器可读的格式获取您的个人信息并移交给您，或要求将其转移给另一个您指定的控制者（数据可携权，GDPR第20条）。
您可以在任何时候、就您的特定情况以相关理由反对基于我们或第三方的合法利益而对您的个人信息进行处理。在此情况下，对您的个人信息的处理将被取消，除非我们证明有令人信服的合法理由来处理您的数据，而这些理由高于您的利益、权利和自由，或者处理信息是建立、行使或捍卫合法诉求所必需的（反对权，GDPR第21条）。
您有权就您个人信息处理事宜向监管机构提出投诉。
您有权随时选择退出基于您的同意（ GDPR 第 6 条第 1 款 a）项）而进行的数据处理活动。您的选择退出不会影响已发生的数据处理行为的合法性。

TeamViewer的对应监管机构为：Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Lautenschlagerstraße 20, 70173 Stuttgart, Germany（德国）。

如果您对TeamViewer德国公司处理您的个人信息有任何疑问，请联系[email protected]。

H. 对本政策的修改

TeamViewer将不时更新本隐私政策以反映我们数据处理活动的变化。

Privacy Notice for TeamViewer Products

Version as of January 11th, 2023

TeamViewer Germany GmbH and its affiliates take protection of your personal data very seriously. Personal data means any information relating to an identified or identifiable natural person, such as name, address, email-addresses, IP address, or user behavior etc. The following document (“Privacy Notice”) provides you with information about the processing of personal data in relation to your use of our Software and Services as described and defined in the End User License Agreement (“EULA”) in connection with the use of our Software and Services (hereinafter, “Products”).

Depending on the processing activity and its purpose, TeamViewer may act as either (i) a controller as defined by the General Data Protection Regulation (“GDPR”), or (ii) as a processor as defined in more detail in our EULA and our Data Processing Agreement (“DPA”).

Subsequently, TeamViewer may process the various personal data for various purposes and in a different capacity.

Learn more

On a case-by-case basis, TeamViewer may act in a different capacity in accordance with applicable laws and regulations. Concrete examples of which personal data we process in which capacity are as follows:

Personal data in connection with our agreement with you, e.g., your contact information. More information on this and how we process personal data as controllers for maintaining our contractual relationship with our users and customers can be found in our General Privacy Notice.
Personal data in connection with your account (e.g., your email, password, username etc.), as well as with various TeamViewer Features, esp. initiating connections, hosting of your contact lists, or managing a team of people using our Product under your license. In this context TeamViewer may act as processors as defined under Art. 4 no. 8 GDPR. More on processing in this context can be found in our DPA, respectively in its Annexes.
Personal data derived from your use of our Products and Services, e.g., your feedback, as well as statistical and analytical data for marketing and product development purposes. In this case TeamViewer may act as controller of such data. This Privacy Notice serves the purpose to provide more information in this context.

Below you will find more information on when, how, and why we process your personal data in connection with your use of our Products.

A. Controller

TeamViewer Germany GmbH (“TeamViewer”), Bahnhofsplatz 2, 73033 Göppingen, Germany is controller pursuant to Art. 4 para. 7 GDPR concerning any processing of personal data for which we determine the purpose and means of processing.

B. Data Protection Officer (DPO)

TeamViewer appointed an external data protection officer (DPO). In addition, TeamViewer established a dedicated Privacy team, which closely collaborates with the DPO. The Privacy team as well as the DPO can be reached at [email protected] or at TeamViewer Germany GmbH, for the confidential attention of the DPO, Bahnhofsplatz 2, 73033 Göppingen, Germany.

C. Categories of personal data, purposes, and legal basis for the processing

C.1. When you use TeamViewer Products

C.1.1. Getting started

When you install the Software and use the Product for the first time on a new device, we need to collect certain information from that device, such as your IP address, device’s MAC address, operating system (OS) specific identifier combined with other device-related information to ensure its uniqueness. From this information, TeamViewer creates a unique Machine ID (MID), from which the TeamViewer master infrastructure generates the TeamViewer Device ID, which in turn allows it to distinguish between unique user devices that have the Software installed.

When you sign up for a TeamViewer account, TeamViewer collects your name, email-address, a password of your choice, along with time, date, and time zone of you signing in and creates a unique TeamViewer Account ID for your TeamViewer account.

Should you choose to add the additional security option of two factor authentication to your account, TeamViewer will process the data required to provide this option and to maintain your accounts security including: Number of login attempts, location and whether the session is active, Mobile phone number, TeamViewer ID.

TeamViewer requires the Edge WebView2 Runtime by Microsoft for the user interface. If not already installed, it will be downloaded and installed when you click ‘Accept – next’. The Edge WebView2 Runtime may collect information and send it to Microsoft to provide services as described in Microsoft’s Privacy Statement at https://aka.ms/privacy.

Learn more

Furthermore, TeamViewer may process your personal data for the purposes of license management. When a customer activates the license with help of the license sync option, TeamViewer license server checks the information to assign the license to the correct customer. In doing so, some personal data may be processed, such as license information (e.g., license ID, roles and permissions, type), system information (e.g., license key, server configuration), user information (e.g., email, IP address, status, language, organization) or session information (ID, security tokens, IP address, username device, etc.).

TeamViewer is processing personal data in connection with license management in order to assign you the required license, and, consequently, for the performance of the contract with you.

The legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.2. Social Login Services

You also have the option to create or log in into a TeamViewer account via an identity provider, e.g., Microsoft Ireland Operations Ltd. (One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland), Google Ireland Ltd. (Gorden House, Barrow Street, Dublin 4, Ireland, etc.). This makes it easier for you to register for our products. Through this, we offer you the possibility to register or log in into a TeamViewer account via an identity provider to use our products.

If you use an identity provider, you will be forwarded to the identity provider’s page. There you can create an account or log in with an already existing account via your user data. The identity provider will ask for your consent to release certain information about your account to us. This data is collected by the Identity Provider and transmitted to us by the Identity Provider in compliance with the relevant provisions of the privacy notice. TeamViewer receives an identification token from the identity provider that contains information used to create, or connect to, your account (username and e-mail-address). TeamViewer will process the email address and username received from this identity provider for registration and login to your account. To carry out this authentication process, your IP address is transmitted to the respective identity provider. We have no influence on the purpose and scope of the data collection and on the further processing of the data by the identity provider. For more information, please read the privacy policy of the respective provider. By using the login via an identity provider, you agree to this data transfer to us. TeamViewer will also directly collect from you some of the information needed for providing the account (as described above, C.1.1.). You can prevent the processing of your data by the respective identity provider by not using the identity provider but using our own registration form and signing up for a TeamViewer account.

The legal basis for the processing of your personal data in connection with an identity provider is your consent pursuant to Art. 6 para. 1 lit. a), 7 GDPR.

C.1.3. Conducting remote connections

Whenever you run the TeamViewer Software client, the TeamViewer master server infrastructure will register whether the device is available for a connection session with other devices. To achieve that, it collects and processes your IP address, your location, TeamViewer Device ID, the Machine ID, and your chosen user screen name. While trying to connect to another device, this data is exchanged between the TeamViewer master server infrastructure, selected TeamViewer routers, and the Software client of your envisaged connection partner. In addition, our servers will automatically collect certain remote connection metadata (so called logs, which can later be used to address and analyze technical bugs and difficulties).

Learn more

The decision on which connection paths are used, in particular which routing servers, depends on the analysis of this data, considering e.g., geography and current workload on individual routers. Once you successfully connect to another device and thus establish a remote control or other session with your connection partner, certain session metadata such as a remote connection (session) ID will be collected and processed.

C.1.4. Using Text recognition feature (Frontline and Assist AR)

Functionalities of Frontline and Assist AR include, amongst others, a text recognition feature. It is based on the use of a text recognition API provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, California 94043, United States (“Google”), that also enables the activation of the Optical Character Recognition (OCR) functionality on smart glasses used with Frontline and Assist AR. If technically possible, the API contacts Google servers from time to time in order to receive things like bug fixes, updated models and hardware accelerator compatibility information. It may also send telemetry data about the performance and utilization of the API in the Assist AR App to Google. Such data include device information, application information, device or other identifiers, performance metrics, API configuration, event type and error codes (you can find further information here). Google uses this data to measure performance, debug, maintain and improve the API, and detect misuse or abuse, as further described in Google’s Privacy Policy. Before you may use this feature, we ask for your consent to the described data processing.

The legal basis to process this personal data as described under this Section, is your consent and thus as defined in Art. 6 para. 1 lit. a) GDPR.

C.1.5. Adding devices to your account

When you add so called managed devices to your TeamViewer account, we activate these devices as endpoints that are assigned to your license. To achieve that, TeamViewer collects, and processes certain data associated with those managed devices, e.g., screen name, TeamViewer ID, Machine ID, email address, account ID, License ID. During the activation of an endpoint TeamViewer needs to ensure that the Product is used in accordance with the EULA and Product Specifications.

This is done to assign and enforce the license limits as agreed with you under your contract.

The legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.6. Using the Backup feature

If you choose to use our optional feature Backup, we may process the information on your purchased storage limits in order to assign you the relevant storage space and, in case the limit is reached, inform you of the storage limitation. Furthermore, we may process the information on your location, since your location is the determining factor when deciding the storage location for your data (e.g., if you are located within the European Union, you will be assigned the cloud in Europe).

We process certain information in order to manage your account and provide you Backup services under the contractual agreement with you.

The legal basis to process this personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.7. Using endpoint protection and endpoint detection and response

If you use our security services provided by Malwarebytes Inc., we may process certain license information, your name, email address username, IP address and similar in order to activate your Malwarebytes license and respectively link it to your account.

The legal basis to process this personal data described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.8. Product improvement and technical support

TeamViewer may process personal data to analyze server and device logs in order to identify vulnerabilities, crashes as well as other issues to consequently mitigate or fix them. During such analysis certain information that may include personal data is analyzed, such as the user information (e.g., email, IP address, status, language, organization), session ID, device ID, call or workflow data, license data, call ID, workflow information (ID, title, etc.), multimedia assets (e.g., type of the asset, ID, name etc.), information related to certain task (ID; name, comment, creation date etc.), or picking information (order ID, shelf location, status etc.). We are processing your personal data in connection with its product improvement activities in order to provide you with better and improved services, and, consequently, for the enhancement of the contract with you.

Please note that TeamViewer has put additional technical and organizational measures in place, e.g., pseudonymization as well as further strong technical and organizational measures to ensure security of the data. It is also important to note that we never access any content or connection data itself, but rather observe your interactions with our Software and Services.

For product improvement purposes, the overall usage patterns of TeamViewer Products are analyzed, e.g., information about how certain features of the Software and the Server Services are used, as well as the interactions. This may include the session metadata, feature usage (e.g., remote control, file transfer, settings, etc.), and how frequently they are being used. This information helps improve and further develop TeamViewer Products, e.g., to help decide whether certain functionalities of the Software shall be kept, amended, or improved, or whether to create new features or improve the design. Please note, that TeamViewer only assesses the interactions and at no point information or data that is being exchanged between you and your connection partner(s).

TeamViewer may analyze this data together with further information submitted to us, as further described under this Product Privacy Notice, as well as in our General Privacy Notice.

The legal basis to process this personal data described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.9. Analyzing and fixing crashes in mobile applications

TeamViewer may process your personal data to analyze crashes in mobile applications. This is done only if the customer enables the automatic log of crashes. In such case, all crash logs are sent to TeamViewer server where they are analyzed, and bug fixes are implemented. Such crash logs may contain information on relevant sessions (ID, security tokens, IP address, username device, etc.), as well as device information (ID, device name, IP address, application version, device logs) or user information (e.g., email, IP address, status, language, organization).

The legal basis to process this personal data described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.2. Ensuring your security and that of others

The security of our customers, users and employees is extremely important for TeamViewer. To achieve these purposes, TeamViewer has implemented a number of processes and procedures, so that fraudulent or suspicious activities are identified, and TeamViewer may take appropriate action. These measures also serve the prevention of abuse and fraud by identifying abnormal or unexpected usage. To do so, we need to evaluate the usage of the Software in order to recognize abusive or abnormal patterns and thus to help protect our network and service integrity at any time. Doing so, we may process certain personal data, e.g., data associated with your remote connections, IP addresses, derived locations, various user interactions and patterns as well as device information (e.g., device IDs as well as TeamViewer IDs). These processes are intended primarily to achieve the above aim i.e., to protect stakeholders as well as TeamViewer’s interests.

Subject to the Product, our users and customers also have the possibility to partake in the connection risk scoring (beta feature), which provides alerts within the Software on the possibly suspicious behavior of your connection partners. For these purposes, the results of our risk analysis are being used.

We will share information about the connecting user’s account with the recipient to establish that the connection is trusted. The user account data may include displayed country, domain of e-mail address, license status, age of account, VPN usage, etc.

If you believe we have blocked you and your devices in error, please contact our customer support in order to unblock your access.

The Legal basis to process your personal data as described under this Section is, performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.3. Conducting license audits

We may analyze your use of the Software and/or Server Services for security purposes, as well as for license auditing. To that end, we may use, and implement technical measures regarding the functionality of the Software and the Server Services to assess whether your usage pattern is in line with the indicated usage volume and thus with the chosen license type, and to detect whether the contractually agreed scope of use is being exceeded by customers or users in individual cases.

The legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

Learn more

C.3.1. Free Version

If you are using our so-called Free Version of the Software as defined in the EULA, we may analyze your Product usage data in accordance with Sections A.1, B.1.1, B.2.2, as well as B.1.8 of our EULA to assess whether your usage pattern is in line with your indicated usage purpose and thus with the chosen license type. This assessment, which may also include an analysis of the domain of an email-address you have provided in the course of signing up for a TeamViewer account (see above Section C.1.1), will result in a so called “commercial score”. Depending on this score, we may determine that a fee-based license, as opposed to a Free Version, is required for your usage pattern of our Product, and we will inform you accordingly.

If you continue to use our Product in a way that indicates a violation of Section B.1.8 of the EULA, we may limit or ultimately block your access to the Server Services and ask you to purchase a fee-based license. In certain cases, this may involve an automatic decision-making process, where TeamViewer systems are configured to automatically put in place a limitation or even a blocking of your use of the Product.

If you think you are using our Product within the scope of the Free Version license, you may submit a corresponding request by way of our online form, for which we ask you to submit your name, email-address, affected TeamViewer Device ID, and an explanation on your usage. TeamViewer will then analyze your submission and again evaluate your detected usage patterns. In the course of the evaluation process, we may also ask you to submit a declaration confirming your use of our Product for private, non-commercial purposes only. For this declaration, we may ask you to submit your name, postal address, explanation of your usage, and your signature.

C.3.2. Paid license

If you have purchased our paid license, we may from time to time monitor your use of our services for license audit purposes, especially, to check whether your use of the Software and its features is in line with your license scope. If we determine any discrepancies and especially, the overuse, we may notify you via in-product messaging and ask you to discontinue the overuse or alternatively, purchase additional licenses.

Please refer to Section B.1.4 of the EULA in this connection.

If you will not discontinue the overuse or purchase additional licenses, we may block your Server Services until the dispute is resolved or terminate the agreement with you.

We may also process certain personal data in connection with your payments. In case of the payment defaults, in addition to sending out payment reminders, we may block your Software and Server Services in accordance with our EULA, as well as involve external debt collection agency

C.4. Support and Feedback

C.4.1. Processing your feedback

When you provide feedback concerning your experience when using TeamViewer Products (e.g. through our user focus program, or by reporting bugs or feature requests), we will collect and process your account ID (if you provide the feedback while logged-in), your country and language settings, as well as any information you submit in your inquiry (including attachments such as log files or screen shots), which may contain your email-address, your name, company information, phone number, license key, or your TeamViewer Device ID. You may also provide us with logs stored on your local device for analytical purposes. In such case we will only process your data for the purposes of resolving the issue.

The Legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.4.2. Providing technical support

When you request technical support, we may collect and process your data for providing support, e.g., for IT fault analysis, troubleshooting and remote maintenance. We may also process server logs and logs from your device, as provided by you.

The legal basis to process your personal data as outlined above under this Section is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.4.3. Bug Bounty Program (selected Products)

We embrace any responsible disclosure in order to make our Products and Services better. Therefore, we offer a clear guideline for ethical hackers by providing a VDP (Vulnerability Disclosure Policy) for selected Products which are subject to our choice. Our aim is to challenge ourselves by allowing you to investigate and discover various bugs or vulnerabilities pertaining to security exploits of our software.

You may participate in the so-called bug bounty or similar program anonymously. However, if you decide to submit your personal data, we may process it in order to properly identify you (e.g., your name, last name, pseudonym) as well as your contact information (e.g., email-address, postal address, phone number), your credentials, your country of residence and other personal information, as submitted by you.

The purpose of the processing is to work with you in order to resolve the bug and any associated topics around it. As mentioned above, you may also participate within the Program anonymously.

The legal basis of this processing is fulfillment of the participation terms and conditions, i.e., Art. 6 para. 1 lit. b) GDPR.

C.5. Marketing

TeamViewer may contact and inform its customers and users through in-product messages (using your TeamViewer Device ID and, if you are a registered user, your email) about changes to or improvements of our Products, entirely new products, or to provide you with tips on how to best use our Products as well as other useful information (e.g., on discounts, freebies or giveaways).

In determining whether and how we contact our customers and users, we may also process the license type, language and version of the Product, and/or country, and we may also draw on data we have gathered through analyses measures as described in Section C.5 of this Privacy Notice as well as Section C.6. of our General Privacy Notice.

If you would like to opt-out from receiving such in-product messages, please follow the instructions in our Community. For opting out from our email communication, please use the unsubscribe button included in the emails.

The legal basis to process your personal data as described under this Section is our legitimate interest and thus as described in Art. 6 para. 1 lit. f) GDPR on the basis of § 7 para. 3 of the German Unfair Competition Act (UWG), or in some cases your consent, as defined in Art. 6 para. 1 lit. a) GDPR.

C.6. App-stores

Some of our apps can be downloaded in Google Play as well as on Apple App Store. The app-stores usually provide the app developers (in this case, TeamViewer), with statistics of the downloads including ratings of the relevant app. Please note, that these data are provided to TeamViewer within the app-store directly based on download and ratings of the users of our app, including you.

The Legal basis for processing your personal data in this regard is our legitimate interest, i.e. as described in Art. 6 Sec. 1 lit. f) GDPR.

For more information on how your app-store process your personal data, please refer to their respective privacy policies:
Google Play
Apple AppStore

C.7. Processing within the scope of legal requirements

We may process your personal data to comply with applicable law or act upon valid legal proceedings, including inquiries from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings.

The legal basis to process your personal data as outlined within this Section is our legitimate interest, and thus Art. 6 para. 1 lit. f), or Art. 6 para. 1 lit. c) GDPR, respectively.

D. Recipients

Our employees, who administer, maintain and further develop TeamViewer’s website, Products and Services may receive access to your personal data. To that end, TeamViewer has strong technical and organizational security measures to protect personal data against unauthorized disclosure to third parties and to ensure that only relevant individuals, who act within their job description and have a need-to-know interest in accessing any of your personal data, will have access to the data for which they have sufficient clearance.

In addition, we utilize services of external service providers (e.g., Microsoft, Amazon Web Services, Inxmail GmbH, Cloudfare etc.), as well as our affiliate network worldwide (e.g., TeamViewer entities in Greece, USA, Australia, Austria, Japan etc.).

All mentioned third-party providers and employees of such providers may receive access to personal data through the service they provide.

TeamViewer chooses all third-party service providers with due care, obligates them to confidentiality, and concludes data processing agreements with them in accordance with the standards of the GDPR, as far as necessary. Should you have any questions about third parties we use, please contact us at [email protected].

TeamViewer will generally not transfer your personal data outside the EU and/or EEA. However, there are some exceptions to this rule, which include data transfers for group internal services provided from outside the EU, including Australia, USA and Armenia as an example.

Whenever TeamViewer transfers your personal data out of the EU or the EEA to countries that do not have a level of protection recognized as adequate by the EU, we will apply safeguards to adequately protect your personal data. In particular, we will conclude model contracts with corresponding entities in accordance with applicable laws. Please refer to this LINK to obtain further information on the Standard Contractual Clauses for the transfer of personal data to processors established outside the EU or EEA.

Learn more

If you use our Product, contact us through the contact, support, and feedback features, and/or if you request a quote, TeamViewer employees that are responsible for the respective service will receive access to your personal data. Aside from TeamViewer employees, your personal data may be processed by employees of third-party services providers, who assist us in handling your requests, e.g., if you use our chat functionality on the website, speak to us on the phone (e.g., external call centers), or contact us through forms on certain website landing pages (e.g., employees of the website support suppliers).
If you post a comment in TeamViewer’s community or blog, your comment content and name/username will be publicly available and may appear in search engines. Aside from TeamViewer employees, employees of the hosting company may receive access to your personal data as described in Section C.3.
If you purchase a TeamViewer Product, TeamViewer employees concerned with processing such transactions will receive access to your data. We also use the services of third-party payment token providers, such as PPRO Latin America GmbH and Adyen N.V. respectively. In addition, our fraud prevention software may also process your data on our behalf.
In connection with hosting and processing your data on your behalf, we may use certain Subprocessors, e.g., Anexia Internetdienstleistungs GmbH, Amazon Web Services, IBM Deutschland GmbH, Google Ireland Ltd. or TeamViewer Austria GmbH etc.
TeamViewer may transfer your personal data to third parties if we offer participation in campaigns, contests, reservations, or contract agreements in conjunction with a third party. In this case, you will be specifically informed about the transmission to the third parties.
For web analytics and (re-)marketing activities, we rely on a number of third-party providers, which will process personal data on our behalf as explained in more detail in our Cookie Notice.
Finally, TeamViewer uses external third-party service providers to help operate its business, such as providers of IT operation and maintenance services, (cloud) storage service providers and providers of (cloud) collaboration tools. Examples include Amazon Web Services, and Microsoft (Dynamics 365, Azure).

E. Retention

TeamViewer retains your personal data for as long as is necessary according to the relevant legal basis for its processing. The exact retention period will thus depend on the categories of personal data and the processing purposes. In some cases, we are legally required to retain personal data for a certain period of time. Once this period has lapsed and a purpose for processing the data no longer exists, we will delete or anonymize the data in accordance with data protection obligations. The information about your TeamViewer account will be kept as long as your user relationship exists.

F. Statutory/contractual requirement

You may choose not to provide your personal data or provide incomplete personal data. However, you should be aware that you may not be able to engage in a contractual relationship with us or receive adequate support from us.

G. Special processing cases

Please refer to Section C.6 of our General Privacy Notice in this regard.

H. Your Rights

You may contact us either in writing or by email at [email protected] in order to exercise the following rights to the extent you are entitled to so under applicable law:

You have the right to request information about the processing of your personal data in accordance with Art. 13 and 14 GDPR (Right to information);
You may request access to your personal data as well as request a copy of your personal data (right of access, Art. 15 GDPR);
You may request that we supplement, correct or delete your personal data (Right to rectification, Art. 16 GDPR and Right to erasure, Art. 17 GDPR); the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement;
You may request that we restrict the processing of your personal data (Right to restriction of processing, Art. 18 GDPR);
You may request to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format and transmit it without hindrance or have it transmitted to another controller (Right to data portability, Art. 20 GDPR).
You may object, at any time, on grounds relating to your particular situation, to the processing of your personal data which is based on the legitimate interests pursued by us or by a third party. The processing of your personal data will then be cancelled, unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing is necessary for the establishment, exercise or defense of legal claims (Right to object, Art. 21 GDPR).
You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data.

The relevant supervisory authority for TeamViewer is Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Königstraße 10a, 70173 Stuttgart, Germany.

Should you have any questions on the processing of your personal data by TeamViewer Germany GmbH in relation to your contractual relationship, please contact [email protected].

I. Compliance with the CCPA

Pursuant to the California Consumer Privacy Act (“CCPA”), you will not receive discriminatory treatment for exercising your privacy rights. You may also designate an authorized agent to make a privacy request on your behalf.

J. Compliance with Brazilian LGPD

TeamViewer has checked the compliance topic with the Brazilian Data Protection Law Lei Geral de Proteção de Dados Pessoais (Law No. 13,709/2018) (“LGPD“) to ensure that our measures and procedures under the GDPR cover the topics within the LGPD. The privacy notice under the LGPD is available for Brazilian visitors and users under www.teamviewer.cn/en-us/privacy-notice.

K. Changes to this Notice

TeamViewer may, from time to time, make amendments to this Privacy Notice to reflect the changes in our processing activities.

TeamViewer Cookie政策

2022年7月版本

TeamViewer Germany GmbH及其关联方非常重视保护您的个人信息。个人信息指与已识别或可识别的自然人有关的任何信息，如姓名、地址、电子邮件地址、IP地址或用户行为等。本隐私政策（“Cookie隐私政策”）为您提供与您使用我们网站的“cookies”、像素及同类技术（合称“Cookies”）有关的个人信息处理相关信息、Cookies的商业目的及Cookies如何使我们改进服务和经营业务。同时，本《Cookie隐私政策》还将告诉您如何管理或删除存储在您设备中的Cookies，或如何管理Cookies的使用。

A. 控制者

TeamViewer Germany GmbH (TeamViewer德国有限公司；下称“TeamViewer”), 公司地址为Bahnhofsplatz 2, 73033 Göppingen, Germany（德国），作为《欧盟通用数据保护条例》（“GDPR”）定义的数据控制者（GDPR第4条第7款）——或根据其他适用的当地法律法规所定义的自主决定处理目的、处理方式的个人信息处理者（本隐私政策中凡援引GPPR处，均亦可作为其他适用的当地法律法规的同款或内容相近的相关规定的援引，下同）——负责我们所有网站上设置的Cookies。但投资者关系（“投资者关系”）这一子页面属例外情况。就该子页面上设置的Cookies而言，其数据控制者为TeamViewer SE。

B. 数据保护专员

C. 关于Cookies的详细介绍

C.1. 什么是Cookies？

Cookies是小型文本文件，其中包含与您互联网设置相关的信息。当您访问我们的网站时，您的浏览器将下载Cookies至您所使用的设备上。每次后续访问时，Cookies将被发送回至原网站（第一方Cookies)，或至可识别该Cookies的另一网站（第三方Cookies）。Cookies功能繁多，例如，记住您的偏好、调整您看到的内容、改进您的在线体验。

C.2. TeamViewer何时放置Cookies？以什么方式放置Cookies？

TeamViewer在其网站（例如：teamviewer.com，login.teamviewer.com，teamViewerIOT.com，其他TeamViewer子域名（例如login.teamviewer.com、get.teamviewer.com、www.lifear.com））和应用程序中使用Cookies。您访问此类网站时所使用的所有设备均将收到我们放置的至少部分Cookies（具体取决于您首次访问我们的网站时或之后更改您的Cookies偏好时给予我们的同意）。

当您首次使用某一设备访问我们的网站时，我们将要求您通过我们的Cookie横幅（“横幅”）选择您的偏好。在横幅中，您可以根据您的意愿作出选择，以允许我们按类别设置部分或所有Cookies，或限制Cookies的设置，或不选择任何Cookies。但是请注意：某些Cookies将始终处于活跃状态，且我们不会就此征求您的同意。上述规定适用于”严格必要型”Cookies。顾名思义，为了使我们的网站正常运行，我们有必要放置此类Cookies（亦请参见下文“严格必要型Cookies”部分）。

在此情况下收集和处理您的个人信息的法律依据为您的同意（GDPR第6条第1款a)项及第49条第1款a）项规定），或我们的合法权益（GDPR第6条第1款f)项规定）。

了解更多

如果您使用我们的《用户协议》和《产品规格》中定义的免费版软件，我们可根据基于《用户协议》第B.2.2条订立的合同，在您的设备上放置某些第三方Cookies（例如Google Analytics)，而不论您的偏好。根据我们的《用户协议》规定，作为免费版软件产品规格的一项关键元素和组成部分，软件中将显示和接收个性化营销信息，并且，提供该等个性化信息所需的个人信息将得到处理。因此，我们设置了某些Cookies，以使TeamViewer能够分析您的产品使用情况以及您在我们网站上的浏览行为。在此过程中，我们可能评估您的产品使用史（例如，您使用TeamViewer的时长或频率）、您与我们的产品内信息的互动情况、您访问我们网站的频率或您浏览过的页面。我们将采用此类信息，帮助确定在我们的网站、广告或产品内信息中向您投放的、我们认为与您非常相关的内容。

除此之外，您可以随时在我们的Cookie设置中更改您的偏好。

C.3. 我们目前使用哪些Cookies类型？

根据不同的标准、目标和目的，互联网上使用的Cookies有多种不同类型。TeamViewer和世界上其他许多公司一样，根据我们追求的目标，使用不同的Cookies集。我们使用功能型和严格必要型Cookies，以使我们的网站正常运行，并根据您的位置显示内容（例如，语言设置）。我们也使用营销和重定向Cookies，例如Google Ads或Google Analytics。

了解更多

根据Cookies提供者划分的不同Cookies类型

TeamViewer同时使用第一方Cookies和第三方Cookies。第一方Cookies由TeamViewer自行设置。所有其他Cookies则为来自Google Analytics、Facebook、LinkedIn等公司的第三方Cookies。在某些情况下，从此类Cookies取得的信息可使我们将信息与可识别的个人相关联，即个人信息。

根据存储时长划分的不同Cookies类型

会话型Cookies

会话型Cookies仅在您访问我们的网站期间持续存在，当您关闭浏览器时即被删除。此类Cookies帮助我们识别某一设备的用户在页面之间的跳转或者支持网站安全或基本功能。我们使用的许多Cookies均为会话型Cookies，它们帮助我们计算您在我们的网站上的平均访问时间。

持久型Cookies

即使您已关闭浏览器，持久型Cookies仍将继续存在，从而允许网站记住您的操作和偏好（特别是记住您系现有用户）。有时，网站使用持久型Cookies，以根据设备的浏览历史提供针对性的广告。 TeamViewer在某些情况下使用持久型Cookies，例如为区分我们的网站和/或产品的用户。

根据使用目的划分的不同Cookies类型

会话型Cookies和持久型Cookies均可用于不同目的，可由TeamViewer也可由第三方放置。我们对严格必要型Cookies、性能型Cookies、功能型Cookies以及营销定向型Cookies进行区分。

a) 严格必要型Cookies

为了使我们能够向您提供我们网站的基本和安全功能，严格必要型Cookies必不可少。如果没有此类Cookies，您要求的某些服务将不能得到提供，例如使用我们网站中仅限于注册用户的区域（此类Cookies可以在整个访问过程中和返回时识别注册用户，例如在我们管理控制台的登录区域内）以及网店相关服务。通常，此类Cookies仅在您作出相当于服务申请的行为时方才得到设置，例如设置您的隐私偏好、登录或填写表格。此类Cookies并不出于其他目的（例如市场营销或分析目的）采集您的信息。

b) 性能型Cookies

性能型Cookies用于收集有关我们网站性能以及您访问和使用我们网站情况的信息，例如，使用我们网站的访客数量以及访客常访问的页面。此类Cookies不会收集直接识别访客的信息，但可能收集用于访问网站所用设备的IP地址。该等信息旨在改进我们的网站和一般用户体验。如果没有性能型Cookies，我们将无法改进我们的网站及其功能，也无法为您提供最佳的线上体验。如果您禁用此类Cookies，您对我们网站的访问将不被计算在内，而这不利于我们改进网站。

c) 功能型Cookies

功能型Cookies允许TeamViewer网站记住您的偏好（例如您的用户名、语言设置和/或您所在的地区），有助于提供更具个性化的强化功能。此类Cookies还可用于记住您对字号、字体和其他可定制网页部分所作的更改，或提供您所要求的服务（如观看视频、使用聊天功能或在博客上发表评论），但不会追踪您在其他网站的浏览活动。

d) 营销定向型Cookies

营销定向型Cookies用于提供与您和您的兴趣相关性更强的广告，也用于限制您看到广告的次数，以及帮助衡量我们广告活动的有效性。此类Cookies收集有关您的浏览习惯的若干信息。营销定向型Cookies通常经我们允许，由广告中间商放置。此类Cookies会记住您曾访问过的网站，并与其他组织（例如媒体出版商）分享该信息，分享目的在于向您提供与您和您的兴趣相关性更强的定向广告。此类广告被称为在线行为广告。此外，此类Cookies使我们能够分析您的网站浏览行为，从而使我们能够定制我们的产品营销方式，例如帮助我们根据您的兴趣决定是否通知或联系您以及通知或联系的时间和方式。

D. 我们是否通过Cookies处理与您有关的个人信息？

并非所有的Cookies均将收集和处理与您有关的个人信息。在许多情况下使用的可能为匿名化信息。但是，在某些情况下，Cookies将帮助我们和我们的合作伙伴收集和处理个人信息。以下部分将向您详细介绍个人信息的适用类别，以及在此情况下收集和处理个人信息的目的。总体而言，个人信息旨在当您使用我们的网站和产品时尽可能为您提供最佳体验，并进一步促进TeamViewer的商业利益。

请注意，您可以按照您停用一般Cookies的方式，停止Cookies对您个人信息的收集和处理（更多信息参见Cookie设置）。

D.1. 通过网站分析和营销（再营销）应用程序处理个人信息

TeamViewer使用各种网站分析应用程序和营销（再营销）工具、社交媒体插件以及第三方集成服务。我们通过上述应用程序和工具，按照本Cookie政策中的规定收集个人信息，并且，所收集的个人信息可能与我们可能向您收集的其他个人信息相结合。

1. Google Analytics和Google提供的其他分析工具

TeamViewer使用由Google LLC（1600 Amphitheatre Parkway, Mountain View, CA 94043, USA）/Google Ireland Ltd.（Gordon House, 4 Barrow Street, Dublin, Ireland）或Google LLC的任何其他关联方（合称“Google”）提供的网站分析服务Google Analytics。当您首次访问我们的网站并同意我们使用Cookies时，取决于您的Cookie设置，您将被分配具有唯一用户标识的Cookie（即Google Analytics客户ID）。

TeamViewer使用扩展名为“anonymizeIp()”的Google Analytics。因此，IP地址将以缩写格式进行处理。由Cookies生成的、有关您使用本网站的信息通常会传输至并存储于美国境内的Google服务器。完整IP地址仅在例外情况下传输至美国境内的Google服务器并加以缩写。由您浏览器传输的、作为Google Analytics数据收集一部分的IP地址不会与来自Google的其他数据进行合并。

进行此类分析和使用此类分析结果的法律依据为您的同意（GDPR第6条第1款a)项及第49条第1款a）项规定）。

了解更多

我们在此情况下使用且同样由Google提供的其他工具包括：

Google Tag Manager（一个标签管理系统，允许TeamViewer在我们的网站或移动应用程序上快捷方便地更新追踪代码和相关代码片段（合称“标签”））；
Google Big Query（一个企业数据仓库，使用Google基础设施的处理能力实现SQL查询；TeamViewer使用Big Query存储和查询由 Google Analytics等Google服务收集的数据集，Big Query的数据用于构建灵活报告，以评估我们的网站性能）；
Google Display Network（用于衡量未点击的Google Display Network广告显示对网站、用户行为和转化率的影响；更多信息请参见https://support.google.com/analytics/answer/3105620）；及
Google Optimize（用于A/B测试，取决于配置文件匹配，向不同的用户群体显示略有不同的网站内容，从而分析用户行为；TeamViewer据此分析其在线服务，改进其网络服务，并可打造有吸引力的用户体验）。

TeamViewer使用通过您的Google Analytics客户ID收集的数据，以及由Google的网站分析应用程序生成的其他数据，以分析您与我们的产品、服务和网站的互动情况。借助Google Analytics的Demographics and Interest Reporting，我们将收到关于用户年龄、性别和兴趣类别的分析（更多信息请参见https://support.google.com/analytics/answer/2799357?hl=en）。 Google Analytics数据保护方法概述请访问网站https://support.google.com/analytics/answer/6004245?hl=en，其隐私政策请访问https://policies.google.com/privacy?hl=en。

2. 安全和身份识别

TeamViewer可能在网站上使用由Google Inc.（地址为1600 Amphitheater Parkway, Mountain View, CA 94043, USA，”Google”）提供的”Google reCAPTCHA”（”reCAPTCHA”）。

reCAPTCHA用于检查在我们的网站上输入的数据（例如在联系表或登录区域输入的数据）是由人工输入还是通过自动程序输入。为此，reCAPTCHA基于各种特征分析网站访客的行为。分析自网站访客进入网站后自动开始。为实现分析之目的，reCAPTCHA将对各种信息（例如：IP地址、访客在网站上停留的时间、用户的鼠标移动情况）进行评估。分析过程中收集的数据将被转发至Google。

有关Google reCAPTCHA及Google隐私政策的更多信息，请访问Google信息页面（此处和此处）。

就此进行数据处理的法律依据为我们的合法权益（GDPR第6条第1款f)项规定），因为，就保护我们的网站免受滥用自动抓取和垃圾邮件的侵害而言，我们享有合法利益。

3. 营销（再营销）/重新定位应用程序

a) Google AdWords Conversion和Google Remarketing

TeamViewer使用Google AdWords，以通过在第三方网站和应用程序上开展有针对性的广告活动，提高我们产品和服务的关注度。该等活动生成的数据帮助我们确定各项活动的成功率。我们旨在为您提供您感兴趣的广告，使我们的网站更加有吸引力，并准确计算广告费用。

对个人信息进行该等处理的法律依据为GDPR第6条第1款a)项及第49条第1款a）项规定（即您的同意）。

了解更多

TeamViewer使用Ad Server Cookies，其可测量某些参数（例如广告显示次数或用户点击次数）。当您点击Google提供的广告且该广告将您重定向至我们的网站时，Google AdWords会将一个cookie存储在您的计算机上。此类Cookies通常会在30天内过期，并且不会被用于识别用户的个人身份。除此之外，Ad Server Cookies通常还会存储一些分析值，例如唯一Cookie ID、每次存储的广告显示数量、最后显示、选择退出信息（表示用户不希望进一步收到此类信息的标记）。Google能够通过此类Cookies识别您的网络浏览器。

如果您访问我们网站上的某些页面，且您设备上存储的Cookies尚未过期，我们及Google将能够识别出您点击了某一广告并被重定向至我们的网站。每位Google AdWords客户均将收到一个不同的Cookie。因此，像所有其他AdWords客户一样，TeamViewer无法在不同的网站上追踪Cookies。我们仅收到Google提供的统计评估，据此，我们可以评估效果特别显著的广告活动。由特定广告生成的任何额外数据均不会转发至TeamViewer；而且，我们也无法通过此类数据识别用户身份。

通过上述营销（再营销）工具，您的浏览器将自动连接至Google的服务器。请注意，Google所处理数据的范围和对其的进一步使用受限于Google的隐私政策，而不在TeamViewer的控制范围内。因此，根据我们了解的情况，我们告知您以下内容：

通过整合AdWords，Google将接收到下列信息：您访问了某一特定的TeamViewer网站或该网站的一部分，和/或您点击了我们的一项广告。如果您已注册Google服务，Google可以将您的访问与您的Google账户相匹配。即使您并未注册任何Google服务及/或您未曾登录Google服务，Google仍可能将接收到您的IP地址及/或存储您的IP地址。

您可以通过多种方式避免遭到追踪，例如通过您的浏览器软件设置（特别是通过禁止安装第三方Cookies以避免接收第三方广告）、停用AdWords Cookies（通过设置浏览器以阻止来自Googleadservices.com的Cookies，可在https://adssettings.google.com/anonymous进行此操作，但是，如果删除Cookies，该等设置将被删除）或根据https://support.google.com/ads/answer/7395996在您的浏览器中永久停用Cookies。

有关Google数据隐私处理方法的更多信息，请见https://policies.google.com/privacy?hl=en。或者，您也可以按照http://optout.networkadvertising.org/?c=1#!/上的说明，禁用通过广告网络倡议开展基于兴趣的广告宣传的Cookies。

除了Google AdWords外，TeamViewer还使用“Google Remarketing”工具。该应用程序允许我们再次向您发送信息，即使您已经离开我们的网站。在您访问我们的网站后，当您上网时，我们的广告可以通过该应用程序显示给您。上述将通过存储在您设备上的Cookies实现（该Cookies将为Google追踪和分析用户在不同网站上的行为）。Google可以追踪您之前对我们网站的访问。

根据Google的声明，Google不会将通过Remarketing收集的数据与其可能已存储的、与您有关的任何个人信息相结合。此外，为此目的处理的信息一般仅限于假名信息。如果您不希望因Google Remarketing功能而使您的信息得到处理，您可以在http://adssettings.google.com/anonymous上更改相应设置，从而禁用Google Remarketing。

b) 社交媒体追踪工具，包括”像素追踪”

同时，我们可能在我们的网站上使用其他工具，通过在您的社交媒体频道上提供与您相关性更强的广告，进而为您提供更具个性化和参与感的网络体验。为此，我们使用由以下第三方社交媒体供应商提供的、基于Cookie的工具：

Facebook Inc.（地址为1601 S California Ave, Palo Alto, California 94304, USA），有关其工具的更多信息，请参见https://developers.facebook.com/docs/facebook-pixel/implementation#base-code；有关数据收集的额外信息，请参见https://www.facebook.com/help/186325668085084
LinkedIn Corporation（地址为2029 Stierlin Court, Mountain View, California 94043, USA），有关其工具以及如何退出相应追踪的更多信息，请参见https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out；有关LinkedIn隐私保护方法的更多信息，请参见https://www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policy
Twitter Inc.（地址为1355 Market St, Suite 900, San Francisco, California 94103, USA），有关其工具以及如何退出相应追踪的更多信息，请参见https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads；有关Twitter隐私保护方法的更多信息，请参见https://twitter.com/en/privacy。
微软Microsoft Corp. （地址为One Microsoft Way, Redmond, WA 98052-6399, USA），有关其工具以及如何选择退出的更多信息，请参阅https://account.microsoft.com/privacy/ad-settings/signedout?lang=en-US；更多关于微软隐私保护方法的更多信息，请参阅: https://privacy.microsoft.com/en-us/privacystatement 。

在每一情况下，我们均整合了由此类社交媒体运营商提供的代码片段，该等片段将加载成小型函数库（有时被称为“像素追踪”，即嵌入到网站中的、带有追踪功能的像素大小的透明图像）。此类功能使我们能够追踪您在我们网站上的活动，例如访问过的网址、域名、使用设备，特别是广告转化率（即您与我们的广告互动时的操作计数，例如点击广告并在点击后购买我们的产品）。以上功能依赖上述第三方提供商放置的Cookies（此类Cookies还可能使我们能够将我们网站的访客与其社交媒体平台上账户相匹配）。

对个人信息进行该等处理的法律依据基于您的同意（GDPR第6条第1款a)项及第49条第1款a）项规定）。请注意您可以选择退出上述追踪和再营销的选项。

E. 补充信息

我们可能定期在我们的网站上嵌入来自第三方网站（例如Facebook、YouTube）的外部内容。除此之外，我们有时会与为我们提供服务的第三方合作（您可以从我们的网站上跳转访问此类第三方）。此类第三方可能使用Cookies。如希望了解第三方对Cookies的处理方法，您可以访问其网站。

Privacy Notice of TeamViewer SE

Version as of April 2022

Introduction

We, TeamViewer Aktiengesellschaft, take protection of your personal data very seriously. The following notice provides an overview of how we ensure this protection and what kind of data is processed, and why. Personal data means any information relating to an identified or identifiable natural person, for example your name, address, email addresses, number of shares, the information which intermediary bank you are using.

A. Controller

TeamViewer SE, Bahnhofsplatz 2, 73033 Göppingen, [email protected], is controller of your personal data pursuant to Art. 4 para. 7 General Data Protection Regulation (“GDPR”).

B. Data Protection Officer (DPO)

TeamViewer SE appointed Ms. Katja Hauser as external data protection officer, who can be reached at [email protected], or at intersoft consulting services AG, DSB TeamViewer, Dürener Str. 189, 50931 Cologne.

C. Purpose of processing and respective legal basis

TeamViewer SE collects and processes different categories of personal data depending on the relevant purpose of the use, especially in connection with the management of investor and shareholder relations. The following sections outline the categories of data processed by us and respective purposes for such processing. If the legal basis for a processing is your consent, you may withdraw your consent at any time, such withdrawal however will not have any impact on the legitimacy of the processing itself prior to withdrawal of your consent.

I. Management of investor relations

We may process your personal data collected at the events or roadshows, such as your name and contact information, as well as in connection with our Investor Relations News Alert (in case you have subscribed to it) or if you decide to get in touch with us via email or phone. Legal basis for the processing is your consent, Art. 6, para. 1 lit (a) GDPR or our legitimate interest, Art. 6, para. 1 lit (f) GDPR. Our legitimate interest is to answer your questions, provide information and maintain our investor relations.

II. Processing of personal data of shareholders and their representative

We may process your personal data such as your name, contact information, your email address, your representative, your intermediary bank, number of shares in connection with you purchasing shares in TeamViewer SE. Such information is used to fulfil our legal obligations (e.g. inform the regulatory bodies if shareholders reach certain levels of share ownership) as well as organize annual shareholder meetings (“Shareholder Meeting”), including but not limited to preparing and sending out the invitations, issuing voting cards or respectively voting right tickets, compiling the list of participants and processing the power of attorneys. Legal basis for the processing is the legal obligation under stock corporation law to which we are a subject to, Art. 6, para. 1 lit (c) GDPR.

III. Processing of personal data in connection with Shareholder Meetings

We may conduct our Shareholder Meetings either in person or without presence using the means of remote communication (“virtual Shareholder Meeting”) with the option of participating by an electronic connection.

In order to enable shareholders and their representatives to participate in the Shareholder Meeting (e.g. by checking their eligibility to participate) and to exercise their rights at the Shareholder Meeting (including granting and revoking powers of attorney and instructions) as well as to ensure a proper conduct of the Shareholder Meeting, the observance of voting bans, the lawful adoption of resolutions and evaluation of cast votes at the Shareholder Meeting, we may process the name, contact information, registration number, number of shares, voting behavior and results, submitted questions, statements (in writing or via video message), motions, counter-motions, nominations, instructions and objections of our shareholders and their representatives, and login information for our designated shareholder portal (shareholder/voting card number and password). Legal basis for the processing is the legal obligation under stock corporation law to which we are a subject to, Art. 6, para. 1 lit (c) GDPR.

The entire Shareholder Meeting may be broadcast live and publicly accessible on the Internet by means of video and audio transmission. If the Shareholder Meeting is conducted in person and you enter the recording area or make a verbal contribution during recording activities, this live broadcast will include your appearance and verbal contribution. The legal basis for this processing is Art. 6, para. 1 lit (f) GDPR. Our legitimate interest is to enable interested shareholders and the public to follow the Shareholder Meeting via the Internet in accordance with the express permission in the German Stock Corporation Act and our by-laws.

Insofar as we take down in shorthand your verbal contributions during the Shareholder Meeting without being legally obliged to do so, this is done to ensure the proper conduct of the Shareholder Meeting and to be able to deal with your questions and motions. The stenographic minutes will not be published. The legal basis for this processing is Art. 6, para. 1 lit (f) GDPR and our legitimate interest is to ensure that the Shareholder Meeting is executed properly and that our shareholders’ participation rights can be realized in the best possible way.

If you make use of the opportunity to submit questions, statements (in writing or via video message), motions, counter-motions, nominations or other requests that are dealt with or made available during or before the Shareholder Meeting, this will generally be done by stating your name, which other participants of the Shareholder Meeting may take note of. If we are not legally obliged to state your name in this context, the legal basis for the processing is Art. 6, para. 1 lit (f) GDPR and our legitimate interest is to inform the other shareholders of the name of the applicant.

IV. Processing of personal data in connection with the shareholder portal

If we conduct the Shareholder Meeting virtually, the shareholders and their representatives will not be able to physically attend the meeting. They can, however, follow the entire meeting via video and audio transmission through the designated shareholder portal. In connection with the virtual Shareholder Meeting we will process your voting card number, log-in password, type of the power of attorney and personal data of your representative, as well as the instructions issued in connection with the Shareholder Meeting and any other information submitted by you in the shareholder portal. Legal basis for the processing is the legal obligation under stock corporation law to which we are a subject to, Art. 6, para. 1 lit (c) GDPR.

If we conduct a virtual Shareholder Meeting and provide the shareholder portal to enable you to conveniently manage your shareholder data, we will collect and process certain personal data on the web server log files, when you visit our shareholder portal in order to log in to attend the virtual Shareholder Meeting, manage your shareholder data or exercise your shareholder’s rights:

Date and time of the request
Notification whether the request was successful
Requested URL
Referrer URL (the previously visited page), if your browser sends this information
Type of used web browser and operating system used
IP address
Port by which the access was made
Actions performed within the portal
Session ID and data
Successful logins and logouts with the time stamp

Your browser automatically transfers this data to us when you visit our shareholder portal.

Legal basis for the processing is our legitimate interest, Art. 6, para. 1 lit (f) GDPR, since we have a legitimate interest in making the shareholder portal available to you and your representatives so that you can exercise your shareholder rights in a user-friendly manner and participate in the virtual Shareholder Meeting.

D. Cookies

If we use cookies in the provision of the shareholder portal, we will only do so if this is necessary for the operation of the shareholder portal or if you have given your consent. In this case, when you visit the shareholder portal, we will inform you in a pop-up window about our cookies and associated data processing before using cookies and, if necessary, ask you for your voluntary consent.

E. Data Sources

If you are a shareholder, we receive your personal data either directly from you or from the custodian credit institutions or intermediaries who are involved in the deposit of shares you purchased.

If you act as representative of a shareholder, we receive your personal data from the shareholder who granted you the power of attorney and directly from you as far as your behavior during the Shareholder Meeting or your use of the shareholder portal is concerned.

F. Recipients

TeamViewer SE’s employees, who administer, maintain and manage our internal processes, will have access to your personal data. To that end, TeamViewer SE has strong technical and organizational security measures to protect personal data against unauthorized disclosure to third parties and to ensure that only relevant individuals, who act within their job description and have a need-to-know interest in accessing any of your personal data, will have access to the data for which they have sufficient clearance.

Aside from TeamViewer SE’s employees, your personal data may be processed by employees of third-party services providers, who assist us in our daily business, such as providers of IT operation and maintenance services, (cloud) storage service providers and providers of (cloud) collaboration tools, as well as PR agencies. We use certain service providers in order to provide services typical for the capital market, such as EQS Group AG and Nasdaq Corporate Solutions International Ltd. for the management of investor relations as well as Link Market Services GmbH for the management of shareholder relations and Shareholder Meetings. Link Market Services GmbH also operates the shareholder portal used for organizing virtual Shareholder Meetings, exclusively on our behalf and in accordance with our instructions.

TeamViewer SE selects all third-party service providers with due care, obligates them to confidentiality, and concludes data processing agreements (DPAs) with them (including the providers listed above) in accordance with the standards of the GDPR, as applicable. Should you have any questions about third parties we use, please contact us at [email protected].

In addition to above cases, your personal data may also be disclosed during or in connection with the Shareholder Meetings. If you, as a shareholder, make use of the opportunity to submit questions and your questions are dealt with during the Shareholder Meeting, this will generally be done by stating your name. The above applies likewise regarding the submission of statements (in writing or via video message), the publication of which will show your name and, in the case of a statement via video message, images of yourself. If you submit items for the agenda, motions, counter-motions or nominations that we have to make publicly available, e.g. on our company’s website, before the Shareholder Meeting pursuant to our obligations under stock corporation law, this will also generally be done by stating your name. Other participants of the Shareholder Meeting or even the public may take note of this. Furthermore, other shareholders, their representatives where applicable or other participants of the meeting can view the personal data contained in the participant list during the Shareholder Meeting and, if applicable, up to two years thereafter in accordance with Sec. 129 of the German Stock Corporation Act (AktG).

TeamViewer SE will generally not transfer your personal data outside the EU and/or EEA. However, there are some exceptions to this rule, which include data transfers for group internal IT services provided from outside the EU, including Australia, USA and Armenia. TeamViewer SE will otherwise transfer your personal data outside the EU and/or EEA only when required to do so by law or in case of orders from a competent authority. Currently we transfer personal data to our provider Nasdaq Corporate Solutions International Ltd. in the US. Legal basis for such transfer is a DPA with EU standard contractual clauses.

Whenever TeamViewer SE transfers your personal data out of the EU or the EEA to countries that do not have an adequate level of data protection recognized by the EU, we will apply safeguards to adequately protect your personal data. In particular, we will conclude standard contractual clauses with corresponding entities and /. Please refer to https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en to obtain further information on the Standard Contractual Clauses for the transfer of personal data to processors established outside the EU or the EEA.

We will not share your personal data with local authorities or courts except where we are required to do so by applicable law, a court order or a legally binding injunction. We may be obliged to pass on your personal data to other recipients, such as when publishing voting rights notifications in accordance with the provisions of the German Securities Trading Act, or to authorities in order to comply with statutory notification obligations (e.g. to financial or criminal prosecution authorities).

G. Retention periods for personal data

Your personal data will be deleted once you withdraw consent, or once the purpose for processing has ceased to exist. In some cases, TeamViewer SE is legally obligated to retain data for a certain period of time. Your personal data will be deleted or anonymized as soon as they are no longer required for the purposes listed under Section C. and if the deleting or anonymizing does not conflict with legal requirements for proof and storage.

H. Statutory/contractual requirement

You may choose not to provide your personal data or provide incomplete personal data. However, by not providing your personal data, we may not be able to provide you with the relevant service or support, e.g. enable you to participate in our Shareholder Meeting or use all of the functionalities of our website; where we ask for consent and you choose not to provide it, or you block, disable or delete cookies, we may not be able to provide you with the information or service requested.

I. Your rights

You may contact us, e.g. under [email protected], in order to exercise the following rights to the extent you are entitled to under applicable law:

You may request access to your personal data as well as request a copy of your personal data (right of access, Art. 15 GDPR);
You may request that we supplement, correct or delete your personal data (Right to rectification, Art. 16 GDPR and Right to erasure, Art. 17 GDPR); the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement;
You may request that we restrict the processing of your personal data (Right to restriction of processing, Art. 18 GDPR);
You may request to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format and transmit it without hindrance or have it transmitted to another controller (Right to data portability, Art. 20 GDPR);
You may object, at any time, on grounds relating to your particular situation, to the processing of your personal data which is based on the legitimate interests pursued by us or by a third party. The processing of your personal data will then be cancelled, unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing is necessary for the establishment, exercise or defense of legal claims (Right to object, Art. 21 GDPR).

You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data. In order to lodge a complaint, please contact the supervisory authority competent for your place of residency or alternatively, you may contact “Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Lautenschlagerstraße 20, 70173 Stuttgart, Germany“.

Should you have any questions, please contact [email protected].

J. Changes to this Notice

TeamViewer may, from time to time, make amendments to this notice to reflect the changes in our processing activities.

一般隐私政策

TeamViewer一般隐私政策

2022年10月版本

A. 控制者

B. 数据保护专员

C. 个人信息的类别，以及处理的目的和法律依据

C.1. 当您访问我们的网站时

以上个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项）或基于您的同意（GDPR第6条第1款 c) 项及第49条第1款a）项）。

关于在网络分析和市场营销活动中个人信息的收集和处理以及Cookie的使用，请参考我们的《Cookie政策》。

C.2. 当你与我们互动时

在具体情况下，我们会基于您的同意、或为履行我们的合同义务、或为维护我们的合法权益、或为我们必须遵守的法律义务而处理个人信息。

了解更多

1. 当您通过网站聊天功能或电话联系我们时

在一些国家，我们使用语言助手VoiceBot服务，客户通过电话提出的请求将由我们的内部程序进行自动化处理，并为您在我们的系统中自动创建工单。

以上个人信息处理的法律依据基于您在签订合同前提出的要求（GDPR第6条第1款b)项）或为订立合同的目的。

2. 当您提交在线支持工单时

我们使用我们的工单系统来实现我们的业务目的，用来验证用户身份、为我们的付费客户和免费用户提供服务解决方案。

以上个人信息处理的法律依据基于我们与您的合同关系（GDPR第6条第1款b)项）。

3. 当你向我们要求报价或演示时

以上个人信息处理的法律依据基于您在签订合同前提出的要求（GDPR第6条第1款b)项）或为订立合同的目的。

4. 当你参与一项调查时

如果您参与我们的调查，我们可能会处理您的个人信息，以分析用户体验并改进我们的产品。

5. 当你参加抽奖活动时

6.当你下载我们的白皮书时

7. 当你参加我们的网络研讨会时

8. 当你在社交媒体上联系我们时

Facebook: https://www.facebook.com/policy.php
LinkedIn: https://www.linkedin.com/legal/privacy-policy
Instagram: https://help.instagram.com/519522125107875
YouTube: https://policies.google.com/privacy
Xing: https://privacy.xing.com/en/privacy-policy

我们维护社交媒体页面是为了与世界各地的客户和免费用户保持联系，分享有关TeamViewer产品和服务的新闻和更新，向感兴趣的各方提供最新讯息。

以上个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项），在合理范围内处理您自行公开的信息。

9. 当您要求了解我们如何处理您的个人信息时（数据主体要求）

以上个人信息处理的法律依据为遵守我们的法律义务（GDPR第6条第1款c) 项）。

C.3. 当你参加我们的社区时

了解更多

C.4. 当你与我们建立合同关系时

以下是我们可能处理与您购买许可证有关的个人信息的适用情况。

了解更多

1. 处理购买

以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

2. 管理与您/您的公司与我们的合同关系

以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

3. 就您对免费版软件的使用与您联系

4. 为遵守我们的合规义务

以上个人信息处理的法律依据为遵守我们的法律义务（GDPR第6条第1款c) 项）。

5. 进行欺诈和安全检查

以上个人信息处理的法律依据基于我们的合法权益（GDPR第6条第1款f)项，GDPR Rec 第47条和第71条）。

C.5. 当我们联系您时

以下您可知悉关于此种情况的详细信息，以及为此所处理的相关个人信息和适用的法律依据。

了解更多

1. 通过社会媒体渠道与您联系

关于LinkedIn Sales Navigator的更多信息，请参考此链接。关于LinkedIn如何处理你的个人信息的信息可以在其隐私政策中找到。

2. 关于状态页面与您联系

如果您订阅了我们的状态页面，我们将处理您的电子邮件地址以便根据您的要求来通知您我们的系统事件、预定维护和运行状态。

以上个人信息处理的法律依据是基于您的同意（GDPR第6条第1款a) 项）。

3. 通过电子邮件（通讯）和产品内的信息与您联系

除了我们的电邮通讯外，我们可能会不时通过产品内的信息服务与您联系，通知您我们的新优惠、折扣和您可能感兴趣的额外服务。

如您是许可证订阅用户，您可以在您的软件中禁用产品内的信息服务，或您也可电邮至[email protected]与我们联系以取消前述服务。

C.6. 当我们分析个人信息时

此外，TeamViewer还可能分析一些与我们的免费版软件有关的个人信息，如C.4.3节所述。

了解更多

在这方面，TeamViewer可能会结合并对以下数据进行各种分析。

您提交给我们的信息（例如，在与我们的销售和支持团队联系、要求报价或提供反馈时），以及更普遍的，您与我们的沟通渠道的互动（例如，电话的元数据，如您在什么时间拨打了哪个个性化号码，或与我们的销售和支持团队的电子邮件通信，或您提交票据的历史以及如何处理它们）。
您在使用我们的产品时产生的信息（如产品使用数据，或您的连接类型和频率的数据），如我们的产品隐私政策中所述。
客户信息，如公司名称、职位、账户信息和购买历史（例如，许可证信息），以及你是否开始试用、你是否参与我们的网络研讨会等信息。

基于分析的结果，TeamViewer可能：

通过电子邮件与您联系，如向您提交的电子邮件地址发送我们的定期通讯（例如，向作为我们的客户的您发送促销材料，或邀请您参加C.2.4节所述的客户满意度和其他调查）；或
使用您提交的电话号码打电话（例如，在您要求的产品试用期间或到期后，或跟进您向我们提出的反馈或咨询）；或
进行有针对性的广告宣传，以告知您我们产品的变化或改进、全新的产品，或向您提供如何最好地使用我们产品的提示以及其他有用的信息（例如，关于折扣、免费或赠品）；我们可能在我们的网站、我们的产品和应用程序内或第三方网站和应用程序上这样做。

C.7. 当您是我们的合作伙伴、转售商或分销商时

此外，我们可能会处理和存储与我们的合作伙伴认证计划有关的您的个人信息。

我们需要处理您的个人信息，以履行我们之间的合同关系。

以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

C.8. 当您是我们的供应商时

我们需要处理您的个人信息，以履行我们之间的合同关系。

以上个人信息处理的法律依据为基于合同关系（GDPR第6条第1款b)项）。

C.9. 当我们从第三方收到您的个人信息时

D. 信息收取方

所有提到的第三方供应商和这些供应商的雇员都可能通过他们提供的服务获得个人信息。

了解更多

如果您使用我们的产品，通过联系、支持和反馈功能联系我们，及/或要求获得报价，负责相应服务的TeamViewer员工将获得您的个人信息。除了TeamViewer员工，您的个人信息可能由第三方服务提供商的员工处理，他们协助我们处理您的请求，例如在您使用我们网页上的聊天功能与我们通话时（如外部的呼叫中心代理），或通过某些网站登陆页面提供的表格联系我们（如网页提供商的员工）。
如果您在TeamViewer社区或博客中发表评论，您的评论内容和名字/用户名会公开出现，并可能出现在搜索引擎中。除了TeamViewer员工，托管服务提供商的员工可能会收到我们的《一般隐私政策》第C.3节所述的您个人信息。
如果您购买了TeamViewer产品，TeamViewer负责处理此类交易的员工将获得您的个人信息。我们还使用第三方支付标记提供商的服务，分别是PPRO Latin America GmbH和Adyen N.V.。为了防止欺诈，您的个人信息也可能由反诈欺软件为我们进行处理。
在为您托管和处理您的个人信息时，我们可能会使用某些委托处理商，例如Anexia Internetdienstleistungs GmbH、Amazon Web Services、IBM Deutschland GmbH、Google Ireland Ltd.、TeamViewer Austria GmbH等。
如果TeamViewer向您提供加入我们与第三方合作进行的活动、竞赛、预约或合同协议的机会，我们可能会将您的个人信息提供给第三方。在这种情况下，您会被特别告知有关信息提供给第三方的情况。
对于网络分析和（再）营销活动，我们依靠一些第三方提供商的服务，其将代表我们处理个人信息，更多详细解释请参见我们的《Cookie 政策》。
最后，TeamViewer使用外部第三方服务提供商来帮助运营其业务，如IT运营和维护服务提供商，（云）存储服务提供商和（云）协作工具的提供商，例如亚马逊网络服务和微软（Dynamics 365、Azure）。

E. 保留数据

F. 法定/合同要求

G. 你的权利

您可以通过书面形式或电子邮件与我们联系，[email protected]，以便在适用的法律规定范围内行使以下权利。

根据第13条和第14条，您有权要求获得有关您的个人信息处理的信息（知情权；GDPR第 13条和14条）。
您可以要求访问您的个人信息，也可以要求获得您的个人信息的副本（访问权；GDPR第15条）。
您可以要求我们补充、纠正或删除您的个人信息（纠正权，GDPR第16条；删除权，GDPR第17条）；纠正权还包括对不完整的个人信息进行补充的权利，包括通过提供补充说明。
您可以要求我们限制对您个人信息的处理（限制处理权，GDPR第18条）。
您可以要求以有序的、常用的和机器可读的格式获取您的个人信息并移交给您，或要求将其转移给另一个您指定的控制者（数据可携权，GDPR第20条）。
您可以在任何时候、就您的特定情况以相关理由反对基于我们或第三方的合法利益而对您的个人信息进行处理。在此情况下，对您的个人信息的处理将被取消，除非我们证明有令人信服的合法理由来处理您的数据，而这些理由高于您的利益、权利和自由，或者处理信息是建立、行使或捍卫合法诉求所必需的（反对权，GDPR第21条）。
您有权就您个人信息处理事宜向监管机构提出投诉。
您有权随时选择退出基于您的同意（ GDPR 第 6 条第 1 款 a）项）而进行的数据处理活动。您的选择退出不会影响已发生的数据处理行为的合法性。

TeamViewer的对应监管机构为：Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Lautenschlagerstraße 20, 70173 Stuttgart, Germany（德国）。

如果您对TeamViewer德国公司处理您的个人信息有任何疑问，请联系[email protected]。

H. 对本政策的修改

TeamViewer将不时更新本隐私政策以反映我们数据处理活动的变化。

Privacy Notice for TeamViewer Products

Privacy Notice for TeamViewer Products

Version as of January 11th, 2023

Subsequently, TeamViewer may process the various personal data for various purposes and in a different capacity.

Learn more

Personal data in connection with our agreement with you, e.g., your contact information. More information on this and how we process personal data as controllers for maintaining our contractual relationship with our users and customers can be found in our General Privacy Notice.
Personal data in connection with your account (e.g., your email, password, username etc.), as well as with various TeamViewer Features, esp. initiating connections, hosting of your contact lists, or managing a team of people using our Product under your license. In this context TeamViewer may act as processors as defined under Art. 4 no. 8 GDPR. More on processing in this context can be found in our DPA, respectively in its Annexes.
Personal data derived from your use of our Products and Services, e.g., your feedback, as well as statistical and analytical data for marketing and product development purposes. In this case TeamViewer may act as controller of such data. This Privacy Notice serves the purpose to provide more information in this context.

Below you will find more information on when, how, and why we process your personal data in connection with your use of our Products.

A. Controller

B. Data Protection Officer (DPO)

C. Categories of personal data, purposes, and legal basis for the processing

C.1. When you use TeamViewer Products

C.1.1. Getting started

Learn more

TeamViewer is processing personal data in connection with license management in order to assign you the required license, and, consequently, for the performance of the contract with you.

The legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.2. Social Login Services

The legal basis for the processing of your personal data in connection with an identity provider is your consent pursuant to Art. 6 para. 1 lit. a), 7 GDPR.

C.1.3. Conducting remote connections

Learn more

C.1.4. Using Text recognition feature (Frontline and Assist AR)

The legal basis to process this personal data as described under this Section, is your consent and thus as defined in Art. 6 para. 1 lit. a) GDPR.

C.1.5. Adding devices to your account

This is done to assign and enforce the license limits as agreed with you under your contract.

The legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.6. Using the Backup feature

We process certain information in order to manage your account and provide you Backup services under the contractual agreement with you.

The legal basis to process this personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.7. Using endpoint protection and endpoint detection and response

The legal basis to process this personal data described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.8. Product improvement and technical support

TeamViewer may analyze this data together with further information submitted to us, as further described under this Product Privacy Notice, as well as in our General Privacy Notice.

The legal basis to process this personal data described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.1.9. Analyzing and fixing crashes in mobile applications

The legal basis to process this personal data described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.2. Ensuring your security and that of others

If you believe we have blocked you and your devices in error, please contact our customer support in order to unblock your access.

The Legal basis to process your personal data as described under this Section is, performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.3. Conducting license audits

The legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

Learn more

C.3.1. Free Version

C.3.2. Paid license

Please refer to Section B.1.4 of the EULA in this connection.

If you will not discontinue the overuse or purchase additional licenses, we may block your Server Services until the dispute is resolved or terminate the agreement with you.

C.4. Support and Feedback

C.4.1. Processing your feedback

The Legal basis to process your personal data as described under this Section, is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.4.2. Providing technical support

The legal basis to process your personal data as outlined above under this Section is performance of our contract with you (i.e., the EULA) and thus as defined in Art. 6 para. 1 lit. b) GDPR.

C.4.3. Bug Bounty Program (selected Products)

The purpose of the processing is to work with you in order to resolve the bug and any associated topics around it. As mentioned above, you may also participate within the Program anonymously.

The legal basis of this processing is fulfillment of the participation terms and conditions, i.e., Art. 6 para. 1 lit. b) GDPR.

C.5. Marketing

C.6. App-stores

The Legal basis for processing your personal data in this regard is our legitimate interest, i.e. as described in Art. 6 Sec. 1 lit. f) GDPR.

For more information on how your app-store process your personal data, please refer to their respective privacy policies:
Google Play
Apple AppStore

C.7. Processing within the scope of legal requirements

The legal basis to process your personal data as outlined within this Section is our legitimate interest, and thus Art. 6 para. 1 lit. f), or Art. 6 para. 1 lit. c) GDPR, respectively.

D. Recipients

All mentioned third-party providers and employees of such providers may receive access to personal data through the service they provide.

Learn more

If you use our Product, contact us through the contact, support, and feedback features, and/or if you request a quote, TeamViewer employees that are responsible for the respective service will receive access to your personal data. Aside from TeamViewer employees, your personal data may be processed by employees of third-party services providers, who assist us in handling your requests, e.g., if you use our chat functionality on the website, speak to us on the phone (e.g., external call centers), or contact us through forms on certain website landing pages (e.g., employees of the website support suppliers).
If you post a comment in TeamViewer’s community or blog, your comment content and name/username will be publicly available and may appear in search engines. Aside from TeamViewer employees, employees of the hosting company may receive access to your personal data as described in Section C.3.
If you purchase a TeamViewer Product, TeamViewer employees concerned with processing such transactions will receive access to your data. We also use the services of third-party payment token providers, such as PPRO Latin America GmbH and Adyen N.V. respectively. In addition, our fraud prevention software may also process your data on our behalf.
In connection with hosting and processing your data on your behalf, we may use certain Subprocessors, e.g., Anexia Internetdienstleistungs GmbH, Amazon Web Services, IBM Deutschland GmbH, Google Ireland Ltd. or TeamViewer Austria GmbH etc.
TeamViewer may transfer your personal data to third parties if we offer participation in campaigns, contests, reservations, or contract agreements in conjunction with a third party. In this case, you will be specifically informed about the transmission to the third parties.
For web analytics and (re-)marketing activities, we rely on a number of third-party providers, which will process personal data on our behalf as explained in more detail in our Cookie Notice.
Finally, TeamViewer uses external third-party service providers to help operate its business, such as providers of IT operation and maintenance services, (cloud) storage service providers and providers of (cloud) collaboration tools. Examples include Amazon Web Services, and Microsoft (Dynamics 365, Azure).

E. Retention

F. Statutory/contractual requirement

G. Special processing cases

Please refer to Section C.6 of our General Privacy Notice in this regard.

H. Your Rights

You may contact us either in writing or by email at [email protected] in order to exercise the following rights to the extent you are entitled to so under applicable law:

You have the right to request information about the processing of your personal data in accordance with Art. 13 and 14 GDPR (Right to information);
You may request access to your personal data as well as request a copy of your personal data (right of access, Art. 15 GDPR);
You may request that we supplement, correct or delete your personal data (Right to rectification, Art. 16 GDPR and Right to erasure, Art. 17 GDPR); the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement;
You may request that we restrict the processing of your personal data (Right to restriction of processing, Art. 18 GDPR);
You may request to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format and transmit it without hindrance or have it transmitted to another controller (Right to data portability, Art. 20 GDPR).
You may object, at any time, on grounds relating to your particular situation, to the processing of your personal data which is based on the legitimate interests pursued by us or by a third party. The processing of your personal data will then be cancelled, unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing is necessary for the establishment, exercise or defense of legal claims (Right to object, Art. 21 GDPR).
You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data.

The relevant supervisory authority for TeamViewer is Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Königstraße 10a, 70173 Stuttgart, Germany.

Should you have any questions on the processing of your personal data by TeamViewer Germany GmbH in relation to your contractual relationship, please contact [email protected].

I. Compliance with the CCPA

J. Compliance with Brazilian LGPD

K. Changes to this Notice

TeamViewer may, from time to time, make amendments to this Privacy Notice to reflect the changes in our processing activities.

TeamViewer Cookie政策

TeamViewer Cookie政策

2022年7月版本

A. 控制者

TeamViewer Germany GmbH (TeamViewer德国有限公司；下称“TeamViewer”), 公司地址为Bahnhofsplatz 2, 73033 Göppingen, Germany（德国），作为《欧盟通用数据保护条例》（“GDPR”）定义的数据控制者（GDPR第4条第7款）——或根据其他适用的当地法律法规所定义的自主决定处理目的、处理方式的个人信息处理者（本隐私政策中凡援引GPPR处，均亦可作为其他适用的当地法律法规的同款或内容相近的相关规定的援引，下同）——负责我们所有网站上设置的Cookies。但投资者关系（“投资者关系”）这一子页面属例外情况。就该子页面上设置的Cookies而言，其数据控制者为TeamViewer SE。

B. 数据保护专员

C. 关于Cookies的详细介绍

C.1. 什么是Cookies？

C.2. TeamViewer何时放置Cookies？以什么方式放置Cookies？

了解更多

除此之外，您可以随时在我们的Cookie设置中更改您的偏好。

C.3. 我们目前使用哪些Cookies类型？

了解更多

根据Cookies提供者划分的不同Cookies类型

根据存储时长划分的不同Cookies类型

会话型Cookies

持久型Cookies

根据使用目的划分的不同Cookies类型

a) 严格必要型Cookies

b) 性能型Cookies

c) 功能型Cookies

d) 营销定向型Cookies

D. 我们是否通过Cookies处理与您有关的个人信息？

请注意，您可以按照您停用一般Cookies的方式，停止Cookies对您个人信息的收集和处理（更多信息参见Cookie设置）。

D.1. 通过网站分析和营销（再营销）应用程序处理个人信息

1. Google Analytics和Google提供的其他分析工具

进行此类分析和使用此类分析结果的法律依据为您的同意（GDPR第6条第1款a)项及第49条第1款a）项规定）。

了解更多

我们在此情况下使用且同样由Google提供的其他工具包括：

Google Tag Manager（一个标签管理系统，允许TeamViewer在我们的网站或移动应用程序上快捷方便地更新追踪代码和相关代码片段（合称“标签”））；
Google Big Query（一个企业数据仓库，使用Google基础设施的处理能力实现SQL查询；TeamViewer使用Big Query存储和查询由 Google Analytics等Google服务收集的数据集，Big Query的数据用于构建灵活报告，以评估我们的网站性能）；
Google Display Network（用于衡量未点击的Google Display Network广告显示对网站、用户行为和转化率的影响；更多信息请参见https://support.google.com/analytics/answer/3105620）；及
Google Optimize（用于A/B测试，取决于配置文件匹配，向不同的用户群体显示略有不同的网站内容，从而分析用户行为；TeamViewer据此分析其在线服务，改进其网络服务，并可打造有吸引力的用户体验）。

2. 安全和身份识别

TeamViewer可能在网站上使用由Google Inc.（地址为1600 Amphitheater Parkway, Mountain View, CA 94043, USA，”Google”）提供的”Google reCAPTCHA”（”reCAPTCHA”）。

有关Google reCAPTCHA及Google隐私政策的更多信息，请访问Google信息页面（此处和此处）。

3. 营销（再营销）/重新定位应用程序

a) Google AdWords Conversion和Google Remarketing

对个人信息进行该等处理的法律依据为GDPR第6条第1款a)项及第49条第1款a）项规定（即您的同意）。

了解更多

b) 社交媒体追踪工具，包括”像素追踪”

Facebook Inc.（地址为1601 S California Ave, Palo Alto, California 94304, USA），有关其工具的更多信息，请参见https://developers.facebook.com/docs/facebook-pixel/implementation#base-code；有关数据收集的额外信息，请参见https://www.facebook.com/help/186325668085084
LinkedIn Corporation（地址为2029 Stierlin Court, Mountain View, California 94043, USA），有关其工具以及如何退出相应追踪的更多信息，请参见https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out；有关LinkedIn隐私保护方法的更多信息，请参见https://www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policy
Twitter Inc.（地址为1355 Market St, Suite 900, San Francisco, California 94103, USA），有关其工具以及如何退出相应追踪的更多信息，请参见https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads；有关Twitter隐私保护方法的更多信息，请参见https://twitter.com/en/privacy。
微软Microsoft Corp. （地址为One Microsoft Way, Redmond, WA 98052-6399, USA），有关其工具以及如何选择退出的更多信息，请参阅https://account.microsoft.com/privacy/ad-settings/signedout?lang=en-US；更多关于微软隐私保护方法的更多信息，请参阅: https://privacy.microsoft.com/en-us/privacystatement 。

对个人信息进行该等处理的法律依据基于您的同意（GDPR第6条第1款a)项及第49条第1款a）项规定）。请注意您可以选择退出上述追踪和再营销的选项。

E. 补充信息

TeamViewer SE Privacy Notice

Privacy Notice of TeamViewer SE

Version as of April 2022

Introduction

A. Controller

TeamViewer SE, Bahnhofsplatz 2, 73033 Göppingen, [email protected], is controller of your personal data pursuant to Art. 4 para. 7 General Data Protection Regulation (“GDPR”).

B. Data Protection Officer (DPO)

C. Purpose of processing and respective legal basis

I. Management of investor relations

II. Processing of personal data of shareholders and their representative

III. Processing of personal data in connection with Shareholder Meetings

IV. Processing of personal data in connection with the shareholder portal

Date and time of the request
Notification whether the request was successful
Requested URL
Referrer URL (the previously visited page), if your browser sends this information
Type of used web browser and operating system used
IP address
Port by which the access was made
Actions performed within the portal
Session ID and data
Successful logins and logouts with the time stamp

Your browser automatically transfers this data to us when you visit our shareholder portal.

D. Cookies

E. Data Sources

If you are a shareholder, we receive your personal data either directly from you or from the custodian credit institutions or intermediaries who are involved in the deposit of shares you purchased.

F. Recipients

G. Retention periods for personal data

H. Statutory/contractual requirement

I. Your rights

You may contact us, e.g. under [email protected], in order to exercise the following rights to the extent you are entitled to under applicable law:

You may request access to your personal data as well as request a copy of your personal data (right of access, Art. 15 GDPR);
You may request that we supplement, correct or delete your personal data (Right to rectification, Art. 16 GDPR and Right to erasure, Art. 17 GDPR); the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement;
You may request that we restrict the processing of your personal data (Right to restriction of processing, Art. 18 GDPR);
You may request to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format and transmit it without hindrance or have it transmitted to another controller (Right to data portability, Art. 20 GDPR);
You may object, at any time, on grounds relating to your particular situation, to the processing of your personal data which is based on the legitimate interests pursued by us or by a third party. The processing of your personal data will then be cancelled, unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing is necessary for the establishment, exercise or defense of legal claims (Right to object, Art. 21 GDPR).

Should you have any questions, please contact [email protected].

J. Changes to this Notice

TeamViewer may, from time to time, make amendments to this notice to reflect the changes in our processing activities.