Secure remote control: 1E and TeamViewer | TeamViewer DEX

Challenges

Limited visibility into user issues
Slower time to resolution
Increased ticket escalations

Resolving with TeamViewer DEX

Contextual launch from Device Pillar of ServiceNow incident
Secure, policy-based access controls
Audit-ready session logging

Benefits

Faster, context-rich troubleshooting
Seamless workflow for technicians
Improved security and access governance

Discover more DEX use cases

Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.
Managing battery health

Use real-time data to optimize device refresh cycles and ensure right-sized devices, creating a customized refresh strategy tailored to your organization's needs.
Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Take the next step

Discover how TeamViewer DEX improves productivity and lowers costs.

Schedule a demo