特性聚焦 – 服务队列
无论收到的是标准服务案例，还是紧急请求，支持工单均可快速聚集并排队。通过在 TeamViewer™ 内使用服务队列管理由客户发起的服务案例，您的支持团队可更为有效地组织和确定客户请求的优先顺序并进而妥善解决。
这样可使终端用户轻松提出支持请求，同时让您能够立即追踪和跟进案例。
特性详述与&所支持的产品
案例管理
利用服务队列启用动态服务案例管理。该工具通过自动收集传入的案例，并为每个案例分配唯一会话代码，帮助您更快地解决客户问题。这些代码可让您快速在团队内确定优先处理事项和分配工作，且只需单击即可让用户直接加入支持会话。
服务队列通知可确保团队绝不会忽视任何服务案例，从而有助于履行服务水平协议并提高客户满意度。
自动化服务案例分配
在最新的 TeamViewer 版本中，您可节省在团队中分配服务请求的时间，以便合适的人员可以立即开始重要的任务。
在您的自定义模块中预定义服务案例受让人。自定义模块的新服务请求将自动分配给这些用户。
产品与&解决方案所具有的特性
特性集
Smartlaunch
TeamViewer stands out because our staff love using it. We haven’t found any other remote administration software that comes close. It’s able to adapt to a lot of different technical support issues, which keeps our customers happy.
TeamViewer stands out because our staff love using it. We haven’t found any other remote administration software that comes close. It’s able to adapt to a lot of different technical support issues, which keeps our customers happy.
Mark Ziarko
CEO
Android Police
TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more.
TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more.
Corbin Davenport
GE Oil & Gas
TeamViewer has been such a game changer for our business. Thanks to TeamViewer, we can now launch remote sessions into customers’ systems, thereby reducing field visits and cutting down cost remarkably. I now feel like a hero.
TeamViewer has been such a game changer for our business. Thanks to TeamViewer, we can now launch remote sessions into customers’ systems, thereby reducing field visits and cutting down cost remarkably. I now feel like a hero.
Tennyson James
Regional Tech Support Manager
PCMag
TeamViewer combines remote access and shared meeting features in a single secure app, and it hides most of its complexity under an elegant interface. It’s our top pick for remote access software for enterprise and corporate use.
TeamViewer combines remote access and shared meeting features in a single secure app, and it hides most of its complexity under an elegant interface. It’s our top pick for remote access software for enterprise and corporate use.
Edward Mendelson
Contributing Editor
ZDNet
I’ve used TeamViewer to remotely control other people’s PCs for a long time. It’s the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it’s worth asking me to fix their technical problems.
I’ve used TeamViewer to remotely control other people’s PCs for a long time. It’s the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it’s worth asking me to fix their technical problems.
Sandra Vogel
