Meter box being inspected with TeamViewer Assist AR

Remote assistance with augmented reality

TeamViewer Assist AR is a proven ‘see-what-I-see’ solution that cuts travel costs, accelerates knowledge transfer, and increases customer satisfaction.

TeamViewer Assist AR

Easy-to-use remote AR support

TeamViewer Assist AR is a remote support solution that provides easy, fast, and secure AR-powered visual assistance to solve problems from anywhere in the world. Experts and field workers can easily communicate efficiently though real-time video calls, 3D annotations, markers, chat, and much more.

30% faster resolution time at HURCO

30% increase in fix rate at Krones

80% reduction in travel costs at maresystems

Augmented remote assistance for anyone, anywhere, anytime

Extend your technical support  to include remote visual assistance for end customers or deskless workers in your team with TeamViewer Assist AR – an easy-to-use remote support solution that reduces costs and increases productivity.

Robot arm being inspected with TeamViewer Assist AR

Instant AR remote support to reduce machine downtime and maximize ROI

Unplanned downtime can be caused by several factors including hardware failure, lack of operators, and delays receiving the right fault diagnostics and support. The longer the problem persists, the greater the impact in terms of overhead costs and loss of production.

This is when Assist AR comes into play: offsite experts can easily collaborate with field workers to provide effective troubleshooting guidance. 

Meter box being inspected with TeamViewer Assist AR

Facilitating knowledge transfer and reducing carbon footprint

The growth of remote support has profoundly impacted the way we do business. Transferring information to employees, service providers or customers while reducing travel costs and human resources has never been so easy.

Assist AR accelerates training procedures and increases customer satisfaction by providing real-time contextual communication that makes it feel like both parties are in the same room.

TeamViewer Assist AR showing instructions on smartphone how to operate a device

Industrial-grade security for safe remote support

Remote connectivity requires today a level of security that keeps sensitive information protected while maintaining a smooth connection.

That is why Assist AR offers end-to-end 256-bit AES encryption, two-factor authentication, conditional access, SSO, and more. These features ensure that remote support and maintenance can be carried out safely and efficiently.

See the benefits that our customers experience

  • Accelerate knowledge transfer: Onboard and train junior technicians faster by enabling senior experts to guide them remotely. Record important sessions for future training.
  • Solve problems faster: Act immediately with real-time fault analysis to increase productivity and ROI. Enable your service technicians and customers to get direct support.
  • Increase customer satisfaction: Improve first-time-fix rates and deliver exceptional, world-class service to customers without adding resources – AR-powered, anytime, anywhere.
  • Reduce costs: Reduce travel costs by replacing on-site visits with remote expert help for service technicians and customers.
  • Minimize machine downtime: Remotely guide your customer through preventive maintenance processes to extend the life of machines and reduce downtime.

Explore our most popular features

How to get started with Assist AR

Install TeamViewer on your computer or mobile device. Download TeamViewer now.

Ask your support request to install the free Assist AR app for iOS, Android, Hololens or Smart Glasses.

Enter your support requester’s TeamViewer ID (the TeamViewer ID displayed in the Assist AR app) into the TeamViewer Partner ID field and connect.


Customer success

Get started with real-time, remote expert guidance

Let our experts show you exactly how TeamViewer Assist AR works and consult you on what setup would be most beneficial to your company.