2025年9月11日
TeamViewer joins the XLA® Institute as a Global Premium ISV Member
TeamViewer has joined the XLA® Institute as a Global Premium ISV Member. As the globally recognized authority on Experience Management (XM) and Experience Level Agreements (XLAs), the XLA® Institute provides standards, training and certification in the shift from Service Level Agreements (SLAs) to XLAs.
TeamViewer’s acquisition of 1E combined its market-leading remote connectivity and digital workplace solutions with 1E’s Digital Employee Experience (DEX) platform.
“Joining the XLA Institute reflects TeamViewer’s commitment as a digital workplace company to delivering measurable customer outcomes across the full spectrum of work — from workers in an office to frontline teams. By contributing, learning, and collaborating within this community, we support a shared goal of elevating experience-led value across the ecosystem, aligned with TeamViewer’s mission to reduce digital friction and enable digital dexterity through intuitive, impactful technology,” said Rupert Clayson, President EMEA, TeamViewer.
As an XLA Institute Premium ISV Member, TeamViewer joins a global community of over 1,500 organizations all looking to shape the future of experience-centric service delivery. As part of the community, TeamViewer will contribute to shaping the future of experience management —bringing practical insights and innovative technology to the development of XLA standards.
This will enable TeamViewer to help organizations adopt and operationalize XLA models, enabling them to measure and improve the human experience.