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From Firefighting to Fireproofing

Missed the live webinar? Watch the recording to see how IT leaders are shifting from reactive support to predictive, AI-powered strategies that cut downtime, boost productivity, and deliver real business impact.

The webinar at a glance

TeamViewer reveals why reactive IT support is slowing your business down — and how leading organizations are shifting to unstoppable with predictive analytics, AI automation, and experience-first strategies that unlock productivity, cost savings, and better customer experiences.

Duration: 40 minutes
Availability: On-demand

What you’ll learn:

  • Why your reactive IT model is quietly bleeding revenue — and how to stop it before it’s too late.
  • The surprising ways reactive support sabotages employee productivity and customer experience.
  • How future-ready IT leaders are turning crisis management into a competitive advantage.
  • Why AI and automation aren’t optional anymore — and how to weaponize them against downtime.
  • How to fireproof your operations and make IT a growth engine, not a cost center.
  • The hidden risks lurking in your current IT strategy — and the fast moves to get ahead of them.
  • A proven blueprint to escape the firefight — and future-proof your business against what’s coming next.

About the speakers

Will McKeon-White

Analyst at Forrester

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Will works as a senior analyst on Forrester’s technology architecture and delivery (TAD) team, focusing on modern service delivery. His research helps enterprises understand and capitalize on advancements in processes and technologies, including unified communications as a service (UCaaS), the proactive help desk, chatbots for employee support, enterprise service management (ESM), virtual desktop infrastructure (VDI), and more.

Andrew Hewitt

VP, Strategic Technology at TeamViewer

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VP Strategic Technology at TeamViewer and former Forrester Analyst. An industry veteran, he brings 11 years of experience in digital workplace thought leadership, market research, CIO consulting, and competitive intelligence to his role.

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