概括

目的

动作规则使您可以管理WebChat的可见性,并允许您在适当的时候与访客进行对话。

功能/需要了解

动作规则由一个或多个规则组成。 有两种类型的操作规则:WebChat和Analytics。 每个规则由ConditionType描述。每个动作规则触发一个动作。 综上所述,以下是“操作规则”的结构:

  • 动作规则
    • 规则 1 (规则类型)
      • 条件 (条件类型)
    • 规则 2
    • ...
    • 动作 (动作类型)

📌注意:可以通过第一行的橙色按钮导出和导入操作规则

功能说明

您的第一个行动规则

要创建您的第一个操作规则,请单击+新操作规则(+ New Action Rules)。 首先,请确保为规则指定一个描述性名称。 操作规则主要有两种类型:WebChat和Analytics。

WebChat

页面或聊天

WebChat动作规则可以在页面或聊天级别执行:

Execution Type

Description

Page

Rule is executed once a user opens the page where the WebChat is embedded

Chat

Rule is executed once a user clicks the WebChat widget and opens the chat.

条件类型

您可以通过单击+条件来选择特定条件 ( + Condition)。

📌注意:选择条件类型后,可通过单击切换开关来否定条件。

Condition Type

Description

Agent is online

Triggers when an agent is online

Agents are offline

Triggers when all agents are offline

Agents are busy

Triggers when all agents are busy
(agent has reached max concurrent chats or is offline)

User is on Page for

When the user is on the page for a specific amount of time

User revisits page

User revisits the page

User sends message

User sends a message in the Chat

Current time

When the current time is in a defined time window

Inside Opening Hours

When the current time is inside defined opening hours

Outside Opening Hours

When the current time is outside defined opening hours

Domain

When the user visits a specific domain

Path

When a user visits a website in a specific path

Country

When the user's location is in a specific country

City

When the user's location is in a specific city

Analytics

📌注意: 要启用 Analytics 动作规则, 你将需要 CX Analytics suite.

动作