此页面描述了Chatvisor跟踪的不同审核日志。

常规

跨平台捕获的常规审核日志。 可以在Manager-> Activity Logs中将其视为租户admin。 对于每个日志,将存储租户用户ID。

Type Name Description Data

START_CALL

[Call] Start

1 to 1 audio / video / screen sharing call is started

callID. customerID

MESSENGER_SEND

[Messenger] Send message

Message was sent Via the Live Chat

customerlD

LIVE_VIEW

[LiveView] joined

User joined a Co-Browsing session

sessionID

LOGGED_IN

[Account] Logged in

User logs in

ONLINE_STATUS_ONLINE

[Agent] Go Online

User goes online (uses the Go online button)

ONLINE_STATUS_OFFLINE

[Agent] Go Offline

User goes offline (uses the Go offline button)

STATUS_CHANGE

[Chat] Status changed

Status of a chat conversion changed (i.e. Unresolved -> Done)

customerID, status , messageID

ROLE_CHANGE

[Roles] changed

Role of a tenant user changed

role name , tenant user

PERMISSION_CHANGE

[Permissions] changed

Permissions within a role changed.

role name , [permissions]

PLUGIN_CHANGE

[Plugin] changed

The configuration of a plugin changed.

new plugin configuration

SETTINGS_CHANGE

[Settings] changed

Settings changed (i.e. Security settings)

new setting configuration

MEETING_CHANGE

[Meeting] changed

Meeting changed (Title of a meeting has changed, Meeting was created...)

CREATE_OR_UPDATE, DELETE, conference data

CONFERENCE_AGENT

[Meeting] Agent joined

Agent joined a conference meeting

callID, customerID

CONFERENCE_RECORDING

[Meeting] Recording started

Recording of a conference started

callID, customerID , joined agents , tags

共同浏览会话

对于每个共同浏览会话,都会跟踪不同的事件,这些事件可用于随后检查从代理或客户执行了哪些操作。 对于每个事件,都会记录时间戳,类型(如果它是代理)以及其他信息(即,单击元素的ID)。

Type Name Description Data

CLICK

Clicked on element

An element was clicked by agent or customer

element name/id

SCROLL

Scroll on page or element

Scroll event was executed on specific element or whole page

scroll position, element name/ id

FORM

Form sent

Form was submitted

form name/ id

INPUT

Input changed

User input was triggered (i.e. text input)

text input , element name/ id

PAGE-CHANGE

Page changed

Page change

page name

SELECTION

Text or elements selected

CUSTOM_EVENT

Custom event was triggered via API

event type + value