此页面描述了Chatvisor跟踪的不同审核日志。
跨平台捕获的常规审核日志。 可以在Manager-> Activity Logs中将其视为租户admin。 对于每个日志,将存储租户用户ID。
Type | Name | Description | Data |
START_CALL |
[Call] Start |
1 to 1 audio / video / screen sharing call is started |
callID. customerID |
MESSENGER_SEND |
[Messenger] Send message |
Message was sent Via the Live Chat |
customerlD |
LIVE_VIEW |
[LiveView] joined |
User joined a Co-Browsing session |
sessionID |
LOGGED_IN |
[Account] Logged in |
User logs in |
|
ONLINE_STATUS_ONLINE |
[Agent] Go Online |
User goes online (uses the Go online button) |
|
ONLINE_STATUS_OFFLINE |
[Agent] Go Offline |
User goes offline (uses the Go offline button) |
|
STATUS_CHANGE |
[Chat] Status changed |
Status of a chat conversion changed (i.e. Unresolved -> Done) |
customerID, status , messageID |
ROLE_CHANGE |
[Roles] changed |
Role of a tenant user changed |
role name , tenant user |
PERMISSION_CHANGE |
[Permissions] changed |
Permissions within a role changed. |
role name , [permissions] |
PLUGIN_CHANGE |
[Plugin] changed |
The configuration of a plugin changed. |
new plugin configuration |
SETTINGS_CHANGE |
[Settings] changed |
Settings changed (i.e. Security settings) |
new setting configuration |
MEETING_CHANGE |
[Meeting] changed |
Meeting changed (Title of a meeting has changed, Meeting was created...) |
CREATE_OR_UPDATE, DELETE, conference data |
CONFERENCE_AGENT |
[Meeting] Agent joined |
Agent joined a conference meeting |
callID, customerID |
CONFERENCE_RECORDING |
[Meeting] Recording started |
Recording of a conference started |
callID, customerID , joined agents , tags |
对于每个共同浏览会话,都会跟踪不同的事件,这些事件可用于随后检查从代理或客户执行了哪些操作。 对于每个事件,都会记录时间戳,类型(如果它是代理)以及其他信息(即,单击元素的ID)。
Type | Name | Description | Data |
CLICK |
Clicked on element |
An element was clicked by agent or customer |
element name/id |
SCROLL |
Scroll on page or element |
Scroll event was executed on specific element or whole page |
scroll position, element name/ id |
FORM |
Form sent |
Form was submitted |
form name/ id |
INPUT |
Input changed |
User input was triggered (i.e. text input) |
text input , element name/ id |
PAGE-CHANGE |
Page changed |
Page change |
page name |
SELECTION |
Text or elements selected |
|
|
CUSTOM_EVENT |
Custom event was triggered via API |
|
event type + value |