实时视图- 共同浏览

共同浏览使您可以看到客户看到的内容，从而为您提供视觉环境。只需单击即可开始共同浏览（无需下载或安装），并且可用于网站，Web应用程序和移动应用程序。

在实时视图中，您将发现自己网站上所有当前活动会话的概述。在每个会话中，都会显示一些其他信息：

状态
当访问者当前在您的网站上处于活动状态时，状态（最左侧的列）为橙色；当访问者将您的网站作为选项卡或在另一个浏览器窗口中打开时，状态为蓝色，但当前正在执行除主动浏览您的网站之外的其他操作。
会话ID
会话ID是用于在您当前所有网站访问者中标识用户的唯一编号。
当前路径
显示用户当前在页面上的位置。
浏览器/设备
显示用户正在使用的浏览器。
作业系统
显示用户正在使用的操作系统。
地点
显示用户的位置。
标签
通过标签显示其他信息，例如Web应用程序中用户的用户名。

要开始与客户共同浏览，客户首先需要选择选项。这可以通过两种方式启动：

选择流程可能会有所不同，具体取决于您的组织决定对其进行建模的方式。不过，最常见的是客户单击您网站上的按钮以启动共同浏览。

客户共享会话ID，您通过代码连接进行连接

当连接到客户后，你将进入共同浏览会话

URL, opened tabs	On the top left, you will see the URL the customer is currently on your website. In case customers have opened more than one tab on your website, there will be additional tabs displayed too - the currently active one will have a green circle.
Show Mouse	Agents can make their mouse visible to the user and point to elements on the website.
Request control	Agents can access the control of the website session. This way they can navigate through the website, scroll and click buttons. To signal that control is shared, the frame of the tab will turn red on side of the customer.
Draw	Agents can draw on the customer's screen to give visual hints and highlight elements to focus on.
Disconnect session	This ends the session completely. To join the session again, the customer needs to opt-in again.
"X"	With "X > Back", you can escape out of the Co-Browsing session to the Xaleon Console, and join the session again later.

Browser & Software	Here you see some system properties regarding the customer
Active Users	List of agents that joined the Co-Browsing session.
Additional Information	Here your organization might add some form fields to fill out for you.
Chat	Start chatting with the customer.
Calling	Start a call with video or without, request screen sharing from the customer, or show your screen to the customer.

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